Office Manager
At Smile, our passion is to reimagine dentistry and how people experience it. To that end, we focus on doing one thing better than anyone elseeasy, integrated dental care. Smile is West Michigan's first and only multi-specialty dental practice, combining adult dentistry (Smile), pediatric dentistry (Little Smiles), and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids, Grand Haven, North Muskegon, and Holland) to provide a one-stop destination for the dental needs of the entire family.
Our office managers serve as leaders and are the heart and soul of the practice. Our managers focus on partnering with our doctors to optimize practice performance and provide the best patient experience. By joining our team, you will have:
Work-Life Balance: ((Monday-Thursday 7:40AM-5PM, 2 Fridays/month 1st & 3rd 7:40AM-1PM)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Key Responsibilities
Post insurance and patient payments, verify insurance, and appeal denied insurance claims
Check in patients and preparing and presenting simple treatment plans
Complete end of day
Run daily, weekly, and monthly reports from practice management system
Conduct daily huddle meetings
Establish schedules and work assignments for team members according to workload, space, and equipment
Identify problems, provide training to team members, and deliver feedback
Maintain Practice Management System to store accurate data and produce reports.
Authorize expenditures to budget.
Qualifications
Ability to delegate tasks effectively
Proactively manage performance expectations
Prioritization of competing commitments and initiatives
Ability to manage up, across and down effectively
Strong verbal and written communication
Customer service experience
Leadership and management experience
Dental office experienced (preferred)
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.