HSC HR & Office Manager

Hsc Hr & Office Manager

The HSC HR & Office Manager will assist the Hotel Support Center (HSC) HR Director with HR administration and office management. This role involves planning, organizing, and leading activities to support the Hotel Support Center (HSC), including handling daily administrative tasks. The individual in this position will uphold the highest level of integrity and embody our core values. Additionally, the HSC HR & Office Manager will help the HSC HR Director manage HR functions for corporate associates along with corporate engagement programs.

Major / Key Job Duties

Human Resources

• Ensures that ESAs shared values are followed and positions ESA as a great place to work for the purposes of recruitment and retention of field associates.
• Ensures compliance with all State and Federal regulations as well as Company policies.
• Oversees day-to-day HR administrative tasks for the corporate office, including onboarding, personnel changes, and related activities.
• Assists in the facilitation of the "New Hire Best Day Ever" program at the HSC, including conducting new hire tours, scheduling off-site hotel tours, and organizing check-in meetings for the HSC HR Director.
• Manages updates to job descriptions and process job changes.
• Maintains HR personnel files in compliance with record retention regulations.
• Conducts and documents exit interviews, analyze separation trends, and provide recommendations to department managers based on findings.
• Oversees company-wide engagement initiatives and programs, including vendor management, reporting and trend analysis, issue resolution, and strategic efforts to elevate program visibility and employee participation.
• Conducts investigations related to allegations, complaints, EEOC issues, litigation or CAP line calls as directed by their HR Director.
• Effectively communicates and provides advice and guidance on the interpretation of personnel policies as they relate to employee relations and the company objectives.
• Generates reports using ADP, manipulating data in Excel to produce final outputs as required.
• Assists HR Director in the administration of annual performance management, compensation, and succession planning activities as well as other routine HR initiatives or annual processes.
• Research recommends and implements process and system improvements to enhance HR efficiency and employee experience.
• Leads and participates in HSC engagement planning activities.
• Assists the HSC HR Director with other HR-related tasks as needed.

Office/Facilities Management

• Manages the office services budget effectively.
• Supervises the office clerk and oversees daily office operations.
• Develops programs to enhance visitors and associate experiences within the HSC.
• Handles vendor management, including negotiating contracts and resolving billing discrepancies and invoicing issues.
• Evaluate office workflows, update procedures, and implement new forms or processes to improve efficiency.
• Administers the ROBIN platform (office seating app), ensuring accuracy through user updates, removals, and periodic audits.
• Reviews and approves office expenses, aligning costs with the budget and identifying opportunities for savings.
• Identifies and implements new processes and procedures to enhance office efficiency.
• Acts as a backup for the office clerk, assisting with tasks such as mail handling, office cleanliness, stock maintenance, special event support, and invoice auditing.
• Assists with other HR tasks assigned by HSC HR Director.

Other Duties

• Serves as backup for office clerk as needed.
• All other duties as assigned.