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Integrity Resources LLC

CXOne Telephony Engineer

Integrity Resources LLC, Atlanta

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Job Description
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Job Description

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We are in need of an ACD Administration specialist on a 6-12 month contract with the potential to convert to a Permanent Employee.

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This role can be performed on site in Atlanta or Remotely.

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ACD administration (Nice/InContact CXOne specifically) and SIP Engineering (they need to be able to troubleshoot telephony issues).

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Required skills:

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Technical

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  1. Extensive knowledge of ACD configuration, routing and design.
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  2. Responsible for ensuring day-to-day operation, reliability, and integrity of the enterprise telephony platforms.
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  3. Experience in migration to a different ACD platform
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  4. Yellow.AI experience
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  5. Understanding of domestic/International call routing
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  6. Provisions and maintains voice-related services such as SIP lines and SIP trunks, Hosted services, etc.
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  7. Understanding of SIP call flow and can analyze complicated call signaling using packet analyzers
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  8. Participation in a 24/7 on-call rotation
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  9. VoiceXML/JavaScript experience
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  10. Good Communication skills
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Preferred skills:

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  1. Experience working on InContact
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Position Responsibilities:

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  1. ACD Administration and configuration, routing and design.
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  2. Serving as SME, training and supporting the front-line teams on ACD usage (Service Desk and the GCC)
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  3. Responsible for ensuring day-to-day operation, reliability, and integrity of the enterprise telephony platforms.
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  4. First Point of Contact for ACD and telephony Troubleshooting
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  5. Troubleshooting International call routing
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  6. Provisioning and maintaining voice-related services such as SIP lines and SIP trunks, Hosted services, etc.
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  7. Participation in a 24/7 on-call rotation
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  8. Administration of the ticketing tool.
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  9. JIRA intake and supporting production applications as part of Application operations team.
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  10. Willing to work in night shift / late hours
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  11. Willing to work on on-call support
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Company Description

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Integrity Resources was formed in 2010 as a result of years of staffing experience combined with the need for a better industry model. Where we differentiate from other organizations is that we operate based on relationships. Our approach takes into consideration every aspect of a hiring requirement from BOTH the client and the candidate. Our desire to listen, learn, and understand our customers culture AND specific candidate needs along with our ability to provide exemplary customer service enables us to maintain and develop long term relationships across the staffing industry.
nIf you don’t believe us, feel free to reach out today....you’ll notice the difference a true business partner makes.

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Company Description
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Integrity Resources was formed in 2010 as a result of years of staffing experience combined with the need for a better industry model. Where we differentiate from other organizations is that we operate based on relationships. Our approach takes into consideration every aspect of a hiring requirement from BOTH the client and the candidate. Our desire to listen, learn, and understand our customers culture AND specific candidate needs along with our ability to provide exemplary customer service enables us to maintain and develop long term relationships across the staffing industry. rnIf you don’t believe us, feel free to reach out today....you’ll notice the difference a true business partner makes.