SSi People
- Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training)
- Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc.
- Assists with other QA-related functions and responsibilities as needed to meet department and company goals
- Auditing work completed by Operations agents
- Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead them.
Top 3 Skills:
- 1 – 3 years as a Case Manager, Benefit Verification Specialist, or Contact Center agent at any healthcare agencies, or 1 – 3 years of prior quality control experience
- Moderate Excel ability (data validation, data entry, tables, simple formulas) Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint ability.
- Highschool or relevant experience