Newport Beach & Company
Data Network Technician #26-26
Newport Beach & Company, San Francisco, California, United States, 94199
Salary :
$90,264.38 - $109,716.77 Annually Location :
CA 92626, CA Job Type:
Full-Time Job Number:
26-26 Department:
Information Technology Opening Date:
08/13/2025 Closing Date:
9/3/2025 12:00 PM Pacific
The Vacancy, Basic Function, Minimum Qualifications
THE VACANCY: This recruitment is open and promotional, meaning that all are welcome to apply and employees in permanent positions are eligible to receive seniority credit and promotional placement once passing all exams. There is currently one opening located in the Information Technology Department (working 8 hours per day, 5 days per week, 12 months per year).
Please apply online at . BASIC FUNCTION: Under the direction of the Administrative Director II, Information Technology, design, configure, implement and troubleshoot LAN/WLAN, VOIP and telecommunications systems, ensure security and inter/intra network accessibility; provide assistance to staff and faculty regarding network issues; install, maintain and troubleshoot firewall and network security functions; monitor network and application performance to assure quality of service; remove and replace network equipment as required; install, and repair associated cabling and peripheral equipment; design, configure, implement and troubleshoot networking solutions and cybersecurity measures to ensure robust and secure network operations.
MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE: Any combination equivalent to associate's degree in computer science or related field and two years increasingly responsible experience in the installation and maintenance of routers, data network switches and associated software and peripheral equipment.
LICENSES AND OTHER REQUIREMENTS: Valid California Driver's License Examination Procedures And Information
THE EXAMINATION: Exam Weight Supplemental Questions:
Qualifying
Qualifications Appraisal Interview: 100%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.
Examinations and interviews held to create the eligible list will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with internet connection and basic Microsoft Office Suite Software.
The virtual qualifications appraisal interview (oral exam) is tentatively scheduled for the week of September 15th. You will be contacted via email, as indicated on your application, regarding your ability to participate in the examination phase of this recruitment. Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District. If you elect to have Newport-Mesa Unified School District (hereafter, 'District') contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, you can try to add the @nmusd.us and @governmentjobs.com
domains
to your safe senders list.
Job Responsibilities
REPRESENTATIVE DUTIES: ESSENTIAL DUTIES:
Design, configure, implement and troubleshoot LAN/WLAN, security and inter/intra network accessibility; identify potential areas of growth, security and application of wired or wireless IP network devices; plan segregation and network traffic utilizing VLANs; assure effective system performance. Provide assistance to staff and faculty regarding network issues including DHCP, DNS, authentication and authorization of network resources. Install, maintain and troubleshoot firewall and network security functions; utilize access control objects and lists; configure security appliances to assure proper levels of accessibility; monitor for violations of rules and policies; detect and mitigate possible offenders including hacking, malware, Trojans and pirating. Monitor network and application performance to assure quality of service; analyze packet flows and throughput; configure QoS parameters to monitor and qualify packet type. Remove and replace network equipment as required; install and remove network switches and data patch cables; configure switches utilizing command line tools; configure port types, speed, duplex, VLAN membership and security features to allow accessibility; verify connectivity and accessibility of network devices. Test end client connectivity for LAN and WLAN connections; verify IP address, subnet mask, default gateway, DNS address, and ability to ping intra/inter network addresses; assure proper wiring and cabling, switches, ports and patches; replace defective parts as required; check for Wi-Fi interference or rogue devices; assure quality of Wi-Fi signals. Assure network stability; analyze response time, availability, uptime and other performance metrics. Secure individual data ports to prevent access of rogue devices. Prepare and maintain records related to assigned activities and maintenance of system and user documentation; manage user groups and security access. Operate and maintain a variety of specialized equipment and software related to the upgrade, installation and repair of network systems; utilize a variety of hand and power tools to make repairs. Utilize network automation and monitoring tools to streamline operations and ensure optimal network performance. Install, maintain and repair telecommunications related equipment including VOIP, telephony instruments, component parts, VOIP and telephony software and network devices; respond to and complete work worders. Serve as liaison between district, vendors, EQ providers and other outside agencies; interface with vendors, equipment service providers and telephone providers to resolve problems, coordinate moves, adds, changes, upgrades, installation and service as required. Maintain and update equipment and supply inventory; requisition and maintain an adequate supply of equipment and parts; maintain associated software databases and systems to ensure proper functionality of equipment and network operations. Drive a service vehicle to and from work sites. OTHER DUTIES:
Perform related duties as assigned. KNOWLEDGE AND ABILITIES: KNOWLEDGE OF:
Current industry standards, methods, procedures, techniques, materials and equipment utilized in the installation, maintenance and repair of
VOIP/telephony equipment, data network switches, component parts, software and cable structure.
Cloud platforms, cybersecurity frameworks and modern networking protocols such as SD-WAN.
Technical aspects of LAN and WAN system operations and maintenance.
Computer hardware systems and software applications utilized.
Database structures, on-line applications and system capabilities of assigned computer systems.
Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.
Communications and networking equipment such as network hubs, switches and routers.
Personal computers and operating systems.
Recordkeeping techniques.
Operation and maintenance of a variety of specialized equipment and hand tools.
Technical aspects of field of specialty.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
ABILITY TO:
Design, configure, implement and troubleshoot LAN/WLAN, security and inter/intra network accessibility.
Provide assistance to staff and faculty regarding network issues.
Install, maintain and troubleshoot firewall and network security functions.
Monitor network and application performance to ensure quality of service.
Remove and replace network equipment as required.
Test end client connectivity for LAN and WLAN connections.
Troubleshoot and repair system malfunctions and maintain system operation.
Utilize a variety of computer applications and operating systems.
Respond to user requests for assistance and malfunction correction and provide technical support.
Research, analyze and recommend new system software and hardware.
Analyze situations accurately and adopt an effective course of action.
Develop solutions for network connectivity including Internet access.
Manage server-based applications.
Maintain records related to work performed.
Operate and maintain a variety of specialized equipment and hand tools.
Maintain current knowledge of technological advances in the field.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Work independently with little direction.
Plan and organize work.
WORKING CONDITIONS: ENVIRONMENT: Indoor environment. Driving a vehicle to conduct work.
PHYSICAL DEMANDS: Dexterity of hands and fingers to operate specialized equipment and hand and power tools. Climbing ladders. Hearing and speaking to exchange information. Seeing to perform wiring duties. Sitting or standing for extended periods of time. Pushing, pulling, lifting and carrying moderately heavy objects. Bending at the waist, kneeling or crouching.
HAZARDS: Working at heights. Working in a cramped or restrictive work chamber. Electrical power supply and low voltage.
Personnel Commission May 2025 Ewing Consulting, Inc. August 2016 VACATION - HOLIDAYS - ILLNESS
Employees accumulate twelve (12) days of vacation during the first year of employment, increasing up to twenty-two (22) days beginning the 18th year of service, prorated for part-time, 9, 10, and 11 month assignments. The number of paid holidays per year varies from twelve (12) to fourteen (14) days depending on the work calendar. Employees accumulate twelve (12) days of paid sick leave per year, with unlimited accumulation, prorated for part-time, 9, 10, and 11 month employees.
RETIREMENT
All employees who are in the classified service and work four (4) hours per day or more are members of the Public Employees' Retirement System (CalPERS) and Federal Social Security. If an employee in the classified service works less than four (4) hours per day they are members of an Alternate Retirement System (PARS) and do not contribute to Social Security. Approximately 7% is deducted from your paycheck for PERS retirement.
HEALTH & WELFARE
The District offers a comprehensive health benefits program for employees who work twenty (20) hours or more per week. This includes medical, vision, dental insurance plans and life insurance for employees. For full-time employees the District pays the employee's health, vision, dental, and life insurance premiums with an employee contribution required for some plans. For part-time employees plans are available on a prorated basis. Dependent coverage is available. PROFESSIONAL GROWTH
The District encourages employees to pursue professional growth. Professional growth points shall be earned by employee participation while in non-paid status in activities which are employment related. Professional growth points are awarded annually and accumulate at $20 per approved Professional Growth Point and/or tuition and textbook reimbursement up to $500 is also available - limited to one per year. 01
Information I provide to the following supplemental questions will be reviewed as part of the application process. Questions that are not fully and completely answered will be considered grounds for disqualification from the examination process. Stating "see resume" in lieu of a complete response to these questions is not acceptable. Select "Yes" to indicate that you have read and understand these instructions.
Yes
02
Do you have a valid California Driver's License (or an out of state license and are willing to obtain a California Driver's License upon offer of employment)?
Yes No
03
Which of the following best represents your education? Please check the highest level of education you have completed.
NOTE:
Applicants are required to provide proof of their highest completed education in the attachment section of the application.
Successful completion of at least 12 semester units in computer science or a related field from an accredited college or university. Associate's degree in computer science or a related field from an accredited college or university. Bachelor's degree in computer science or a related field from an accredited college or university. Master's degree in computer science or a related field from an accredited college or university. None of the above.
04
Does your verifiable education include coursework in the installation and maintenance of routers, data network switches and associated software and peripheral equipment?
Yes No
05
How many years of verifiable increasingly responsible job related work experience do you have in the installation and maintenance of routers, data network switches and associated software peripheral equipment?
None Less than 1 year 1-2 years 2-3 years 3 years or more
06
According to the job announcement, check the box that most closely describes your level of proficiency for the minimum qualifications listed:Installing, maintaining and repairing routers, data network switches, component parts, software and wired and wireless network devices.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
07
Installing, maintaining and repairing data network infrastructure, including cable, connectors and terminations.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
08
Installing, maintaining and troubleshooting wireless network infrastructure.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
09
Preparing and maintaining installation records, network maps, changelogs, blueprints, service orders and other required documentation.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
10
Using a variety of testing devices to ensure proper wired and wireless network performance.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
11
Troubleshooting LAN/WLAN and connectivity issues.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
12
Working with IP addressing, subnetting, and network diagnostics.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
13
Utilizing network monitoring and automation tools.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
14
Configuring and maintaining next-generation firewall.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
15
Please list any network certifications you currently hold and their certified date. 16
What VOIP (Voice over Internet Protocol)/telephone systems have you implemented, supported or maintained in your past jobs? Make sure to share the size of the VOIP system (number of users/devices). 17
Describe a time you diagnosed and resolved a complex LAN or WLAN connectivity issue. What tools and steps did you use? Required Question
$90,264.38 - $109,716.77 Annually Location :
CA 92626, CA Job Type:
Full-Time Job Number:
26-26 Department:
Information Technology Opening Date:
08/13/2025 Closing Date:
9/3/2025 12:00 PM Pacific
The Vacancy, Basic Function, Minimum Qualifications
THE VACANCY: This recruitment is open and promotional, meaning that all are welcome to apply and employees in permanent positions are eligible to receive seniority credit and promotional placement once passing all exams. There is currently one opening located in the Information Technology Department (working 8 hours per day, 5 days per week, 12 months per year).
Please apply online at . BASIC FUNCTION: Under the direction of the Administrative Director II, Information Technology, design, configure, implement and troubleshoot LAN/WLAN, VOIP and telecommunications systems, ensure security and inter/intra network accessibility; provide assistance to staff and faculty regarding network issues; install, maintain and troubleshoot firewall and network security functions; monitor network and application performance to assure quality of service; remove and replace network equipment as required; install, and repair associated cabling and peripheral equipment; design, configure, implement and troubleshoot networking solutions and cybersecurity measures to ensure robust and secure network operations.
MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE: Any combination equivalent to associate's degree in computer science or related field and two years increasingly responsible experience in the installation and maintenance of routers, data network switches and associated software and peripheral equipment.
LICENSES AND OTHER REQUIREMENTS: Valid California Driver's License Examination Procedures And Information
THE EXAMINATION: Exam Weight Supplemental Questions:
Qualifying
Qualifications Appraisal Interview: 100%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.
Examinations and interviews held to create the eligible list will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities, as well as access to a computer with internet connection and basic Microsoft Office Suite Software.
The virtual qualifications appraisal interview (oral exam) is tentatively scheduled for the week of September 15th. You will be contacted via email, as indicated on your application, regarding your ability to participate in the examination phase of this recruitment. Applications will be reviewed for minimum requirements. However, Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District. If you elect to have Newport-Mesa Unified School District (hereafter, 'District') contact you via email regarding your application and the hiring process, please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the District. In an effort to allow our emails through your personal spam filter, you can try to add the @nmusd.us and @governmentjobs.com
domains
to your safe senders list.
Job Responsibilities
REPRESENTATIVE DUTIES: ESSENTIAL DUTIES:
Design, configure, implement and troubleshoot LAN/WLAN, security and inter/intra network accessibility; identify potential areas of growth, security and application of wired or wireless IP network devices; plan segregation and network traffic utilizing VLANs; assure effective system performance. Provide assistance to staff and faculty regarding network issues including DHCP, DNS, authentication and authorization of network resources. Install, maintain and troubleshoot firewall and network security functions; utilize access control objects and lists; configure security appliances to assure proper levels of accessibility; monitor for violations of rules and policies; detect and mitigate possible offenders including hacking, malware, Trojans and pirating. Monitor network and application performance to assure quality of service; analyze packet flows and throughput; configure QoS parameters to monitor and qualify packet type. Remove and replace network equipment as required; install and remove network switches and data patch cables; configure switches utilizing command line tools; configure port types, speed, duplex, VLAN membership and security features to allow accessibility; verify connectivity and accessibility of network devices. Test end client connectivity for LAN and WLAN connections; verify IP address, subnet mask, default gateway, DNS address, and ability to ping intra/inter network addresses; assure proper wiring and cabling, switches, ports and patches; replace defective parts as required; check for Wi-Fi interference or rogue devices; assure quality of Wi-Fi signals. Assure network stability; analyze response time, availability, uptime and other performance metrics. Secure individual data ports to prevent access of rogue devices. Prepare and maintain records related to assigned activities and maintenance of system and user documentation; manage user groups and security access. Operate and maintain a variety of specialized equipment and software related to the upgrade, installation and repair of network systems; utilize a variety of hand and power tools to make repairs. Utilize network automation and monitoring tools to streamline operations and ensure optimal network performance. Install, maintain and repair telecommunications related equipment including VOIP, telephony instruments, component parts, VOIP and telephony software and network devices; respond to and complete work worders. Serve as liaison between district, vendors, EQ providers and other outside agencies; interface with vendors, equipment service providers and telephone providers to resolve problems, coordinate moves, adds, changes, upgrades, installation and service as required. Maintain and update equipment and supply inventory; requisition and maintain an adequate supply of equipment and parts; maintain associated software databases and systems to ensure proper functionality of equipment and network operations. Drive a service vehicle to and from work sites. OTHER DUTIES:
Perform related duties as assigned. KNOWLEDGE AND ABILITIES: KNOWLEDGE OF:
Current industry standards, methods, procedures, techniques, materials and equipment utilized in the installation, maintenance and repair of
VOIP/telephony equipment, data network switches, component parts, software and cable structure.
Cloud platforms, cybersecurity frameworks and modern networking protocols such as SD-WAN.
Technical aspects of LAN and WAN system operations and maintenance.
Computer hardware systems and software applications utilized.
Database structures, on-line applications and system capabilities of assigned computer systems.
Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.
Communications and networking equipment such as network hubs, switches and routers.
Personal computers and operating systems.
Recordkeeping techniques.
Operation and maintenance of a variety of specialized equipment and hand tools.
Technical aspects of field of specialty.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
ABILITY TO:
Design, configure, implement and troubleshoot LAN/WLAN, security and inter/intra network accessibility.
Provide assistance to staff and faculty regarding network issues.
Install, maintain and troubleshoot firewall and network security functions.
Monitor network and application performance to ensure quality of service.
Remove and replace network equipment as required.
Test end client connectivity for LAN and WLAN connections.
Troubleshoot and repair system malfunctions and maintain system operation.
Utilize a variety of computer applications and operating systems.
Respond to user requests for assistance and malfunction correction and provide technical support.
Research, analyze and recommend new system software and hardware.
Analyze situations accurately and adopt an effective course of action.
Develop solutions for network connectivity including Internet access.
Manage server-based applications.
Maintain records related to work performed.
Operate and maintain a variety of specialized equipment and hand tools.
Maintain current knowledge of technological advances in the field.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Work independently with little direction.
Plan and organize work.
WORKING CONDITIONS: ENVIRONMENT: Indoor environment. Driving a vehicle to conduct work.
PHYSICAL DEMANDS: Dexterity of hands and fingers to operate specialized equipment and hand and power tools. Climbing ladders. Hearing and speaking to exchange information. Seeing to perform wiring duties. Sitting or standing for extended periods of time. Pushing, pulling, lifting and carrying moderately heavy objects. Bending at the waist, kneeling or crouching.
HAZARDS: Working at heights. Working in a cramped or restrictive work chamber. Electrical power supply and low voltage.
Personnel Commission May 2025 Ewing Consulting, Inc. August 2016 VACATION - HOLIDAYS - ILLNESS
Employees accumulate twelve (12) days of vacation during the first year of employment, increasing up to twenty-two (22) days beginning the 18th year of service, prorated for part-time, 9, 10, and 11 month assignments. The number of paid holidays per year varies from twelve (12) to fourteen (14) days depending on the work calendar. Employees accumulate twelve (12) days of paid sick leave per year, with unlimited accumulation, prorated for part-time, 9, 10, and 11 month employees.
RETIREMENT
All employees who are in the classified service and work four (4) hours per day or more are members of the Public Employees' Retirement System (CalPERS) and Federal Social Security. If an employee in the classified service works less than four (4) hours per day they are members of an Alternate Retirement System (PARS) and do not contribute to Social Security. Approximately 7% is deducted from your paycheck for PERS retirement.
HEALTH & WELFARE
The District offers a comprehensive health benefits program for employees who work twenty (20) hours or more per week. This includes medical, vision, dental insurance plans and life insurance for employees. For full-time employees the District pays the employee's health, vision, dental, and life insurance premiums with an employee contribution required for some plans. For part-time employees plans are available on a prorated basis. Dependent coverage is available. PROFESSIONAL GROWTH
The District encourages employees to pursue professional growth. Professional growth points shall be earned by employee participation while in non-paid status in activities which are employment related. Professional growth points are awarded annually and accumulate at $20 per approved Professional Growth Point and/or tuition and textbook reimbursement up to $500 is also available - limited to one per year. 01
Information I provide to the following supplemental questions will be reviewed as part of the application process. Questions that are not fully and completely answered will be considered grounds for disqualification from the examination process. Stating "see resume" in lieu of a complete response to these questions is not acceptable. Select "Yes" to indicate that you have read and understand these instructions.
Yes
02
Do you have a valid California Driver's License (or an out of state license and are willing to obtain a California Driver's License upon offer of employment)?
Yes No
03
Which of the following best represents your education? Please check the highest level of education you have completed.
NOTE:
Applicants are required to provide proof of their highest completed education in the attachment section of the application.
Successful completion of at least 12 semester units in computer science or a related field from an accredited college or university. Associate's degree in computer science or a related field from an accredited college or university. Bachelor's degree in computer science or a related field from an accredited college or university. Master's degree in computer science or a related field from an accredited college or university. None of the above.
04
Does your verifiable education include coursework in the installation and maintenance of routers, data network switches and associated software and peripheral equipment?
Yes No
05
How many years of verifiable increasingly responsible job related work experience do you have in the installation and maintenance of routers, data network switches and associated software peripheral equipment?
None Less than 1 year 1-2 years 2-3 years 3 years or more
06
According to the job announcement, check the box that most closely describes your level of proficiency for the minimum qualifications listed:Installing, maintaining and repairing routers, data network switches, component parts, software and wired and wireless network devices.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
07
Installing, maintaining and repairing data network infrastructure, including cable, connectors and terminations.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
08
Installing, maintaining and troubleshooting wireless network infrastructure.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
09
Preparing and maintaining installation records, network maps, changelogs, blueprints, service orders and other required documentation.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
10
Using a variety of testing devices to ensure proper wired and wireless network performance.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
11
Troubleshooting LAN/WLAN and connectivity issues.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
12
Working with IP addressing, subnetting, and network diagnostics.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
13
Utilizing network monitoring and automation tools.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
14
Configuring and maintaining next-generation firewall.
No ability to apply this knowledge in work-related situations. Limited ability and experience to apply this knowledge in work-related situations. Proficient and experienced in applying this knowledge in work-related situations.
15
Please list any network certifications you currently hold and their certified date. 16
What VOIP (Voice over Internet Protocol)/telephone systems have you implemented, supported or maintained in your past jobs? Make sure to share the size of the VOIP system (number of users/devices). 17
Describe a time you diagnosed and resolved a complex LAN or WLAN connectivity issue. What tools and steps did you use? Required Question