Denton County MHMR
Waiver Program Manager
Under the direction of the Chief Integration Officer and within federal, state, and local guidelines, performs advanced and/or supervisory case management work. Work involves overseeing case management and program activities; developing program goals, objectives, and procedures; and evaluating outcome measures for the program. May plan, assign, and/or supervise the work of others.
This position provides oversight of Home and Community Based Services (HCS) program, Texas Home Living (TXHML) program and Service Coordinator Team Leads. Ensures compliance with all applicable Center policies and guidelines, the Texas Administrative Code, HHSC Performance Contract, and applicable HHSC Handbooks. Will develop and monitor systems and procedures for maintaining high standards and consistency of work performed by staff. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Education, Training, and Experience
Graduation from an accredited four-year college or university with a degree in Human Services field to qualify as a QMHP (Qualified Mental Health Professional) or major coursework in social work or a related field and knowledge of IDD Programs. At least one year of case management or service coordination experience and two years of supervisory experience is preferred. Experience and education may be substituted for one another.
Registration, Certification, Licensure, and Other Qualifications
Must maintain a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements. All job specific training must be completed within thirty (30) days of hire. It is preferred that the applicant has a working knowledge of TMHP system, along with the working knowledge of computer applications including spreadsheets, databases, and word processing programs. Knowledge, Skills, and Abilities
Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures. Ability to assess clients' needs; to coordinate clients' services; to monitor program effectiveness; to communicate effectively; and to plan, assign, and/or supervise the work of others. Knowledge of local, state, and federal laws related to the program area; of budget processes; of research techniques; of onboarding and training techniques; and of program management processes and techniques. Skill in identifying measures, or indicators of program and staff performance. Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Essential Duties
The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.
Directly supervises the HCS and TXHML Service Coordinators, along with Team Leads, by providing timely and required Service Coordination training, ongoing supervision and documentation review.
Completes required training as required by HHSC within the employee's first 90 days of employment. Be available and supportive to staff. Review documentation as needed. Monitors delivery of Service Coordination services to ensure compliance with all applicable Center policies and procedures and applicable Texas Administrative Codes, including 40 TAC, Chapter 9, Subchapter D and Chapter 2, Subchapter L. Develops, implements, and monitors systems and procedures for maintaining high standards, uniformity and consistency in the quality of work performed by staff.
Ongoing review of client's medical records charts, progress notes, and PDPs to ensure uniformity, consistency, and high-quality work is being completed. Monitors all Service Coordination duties including, but not limited to:
Completion of Person Directed Plans and Service Coordination Assessments. Participation in the development of Individual Plans of Care. Review of ID/RC Assessments Completion of required Service Coordination contacts. Monitoring of individual personal outcomes and service delivery. Accurate and timely documentation of Service Coordination activity. Protection of Consumer Rights Completion of Permanency Plans Monitors program specific duties and activities. Performs data entry in TMHP. Act as interim Service Coordinator as needed.
Carries a varied, temporary, caseload during program vacancies. Provide support and consultation to individuals, and/or family members as needed. Maintains awareness of risk management issues and takes appropriate action to resolve potential risks to individuals, families, and employees.
Available for assistance as needed and requested. Follows up with client issues in a timely manner. Maintains excellent working relationships with individuals, families, advocates, other agencies and other departments within the Center.
Available for assistance as needed and requested. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Able to problem solve independently and handle crisis situations when they arise. Maintains knowledge of the most current TAC, Handbooks, Performance Contract, and center policies and procedures.
Ensures that changes are relayed to the Team Leads and Service Coordinators. Communicates all program needs and risk related issues to the Chief Integration Officer. Interprets and prepares specialized reports as necessary or assigned. Prepares various reports monthly, quarterly, and/or as needed. Assists the Chief Integration Officer in the overall operations of the department, especially in their absence. Serves as liaison between the Center, the Waiver Providers and community agencies. Maintain good working relationships with center staff, waiver providers, and other community agencies. Attends resource and transition fairs. Does presentations and trainings in the community as requested. Organizes and prioritizes workload while remaining flexible to accommodate emergencies. Is available to staff when emergencies arise. Prioritizes tasks and assigns extras duties as necessary to the department. Completes Waiver Enrollments when assistance is needed. Develops and updates Service Coordination training curriculum as needed. Provides training on program changes when needed. Perform additional duties as deemed necessary by department supervisor within designated timeframes. Maintains knowledge of developments in the field of mental health and intellectual disability and related services. Attends trainings, webinars, and seminars as available. At times will maintain a small caseload of individuals with complex needs that require intensive case management. Handles clients in crisis with imminent needs. Supervisory Tasks and Standards
Ensures that positions are posted and filled in compliance with Center procedures and timelines. Supervisor will provide individual written supervision to the staff supervised by the position, as needed. Supervision will provide guidance for outstanding needs of staff and contractors. (i.e. Review documentation for accuracy and content or provide input) Supervisor will effectively communicate with staff the information that is needed for supervisors to effectively manage their teams and programs. Ensures any staff having difficulties in performing their duties are receiving adequate supervision. Performance Evaluations must be completed within required timeframes and provide accurate depiction on employee's performance and outline goals for improvement if needed. No delinquent staff evaluations. Ensures employees comply with education and training requirements, 100% compliance. Ensures that employees are trained to perform their jobs and that various requirements of the position are communicated to the employee. Supervisor will address performance issues and ensure that the staff is operating within acceptable Center guidelines. Ensures that all staff are current in all trainings. All performance and/or attendance issues are addressed immediately.
Under the direction of the Chief Integration Officer and within federal, state, and local guidelines, performs advanced and/or supervisory case management work. Work involves overseeing case management and program activities; developing program goals, objectives, and procedures; and evaluating outcome measures for the program. May plan, assign, and/or supervise the work of others.
This position provides oversight of Home and Community Based Services (HCS) program, Texas Home Living (TXHML) program and Service Coordinator Team Leads. Ensures compliance with all applicable Center policies and guidelines, the Texas Administrative Code, HHSC Performance Contract, and applicable HHSC Handbooks. Will develop and monitor systems and procedures for maintaining high standards and consistency of work performed by staff. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Education, Training, and Experience
Graduation from an accredited four-year college or university with a degree in Human Services field to qualify as a QMHP (Qualified Mental Health Professional) or major coursework in social work or a related field and knowledge of IDD Programs. At least one year of case management or service coordination experience and two years of supervisory experience is preferred. Experience and education may be substituted for one another.
Registration, Certification, Licensure, and Other Qualifications
Must maintain a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements. All job specific training must be completed within thirty (30) days of hire. It is preferred that the applicant has a working knowledge of TMHP system, along with the working knowledge of computer applications including spreadsheets, databases, and word processing programs. Knowledge, Skills, and Abilities
Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures. Ability to assess clients' needs; to coordinate clients' services; to monitor program effectiveness; to communicate effectively; and to plan, assign, and/or supervise the work of others. Knowledge of local, state, and federal laws related to the program area; of budget processes; of research techniques; of onboarding and training techniques; and of program management processes and techniques. Skill in identifying measures, or indicators of program and staff performance. Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Essential Duties
The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.
Directly supervises the HCS and TXHML Service Coordinators, along with Team Leads, by providing timely and required Service Coordination training, ongoing supervision and documentation review.
Completes required training as required by HHSC within the employee's first 90 days of employment. Be available and supportive to staff. Review documentation as needed. Monitors delivery of Service Coordination services to ensure compliance with all applicable Center policies and procedures and applicable Texas Administrative Codes, including 40 TAC, Chapter 9, Subchapter D and Chapter 2, Subchapter L. Develops, implements, and monitors systems and procedures for maintaining high standards, uniformity and consistency in the quality of work performed by staff.
Ongoing review of client's medical records charts, progress notes, and PDPs to ensure uniformity, consistency, and high-quality work is being completed. Monitors all Service Coordination duties including, but not limited to:
Completion of Person Directed Plans and Service Coordination Assessments. Participation in the development of Individual Plans of Care. Review of ID/RC Assessments Completion of required Service Coordination contacts. Monitoring of individual personal outcomes and service delivery. Accurate and timely documentation of Service Coordination activity. Protection of Consumer Rights Completion of Permanency Plans Monitors program specific duties and activities. Performs data entry in TMHP. Act as interim Service Coordinator as needed.
Carries a varied, temporary, caseload during program vacancies. Provide support and consultation to individuals, and/or family members as needed. Maintains awareness of risk management issues and takes appropriate action to resolve potential risks to individuals, families, and employees.
Available for assistance as needed and requested. Follows up with client issues in a timely manner. Maintains excellent working relationships with individuals, families, advocates, other agencies and other departments within the Center.
Available for assistance as needed and requested. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Able to problem solve independently and handle crisis situations when they arise. Maintains knowledge of the most current TAC, Handbooks, Performance Contract, and center policies and procedures.
Ensures that changes are relayed to the Team Leads and Service Coordinators. Communicates all program needs and risk related issues to the Chief Integration Officer. Interprets and prepares specialized reports as necessary or assigned. Prepares various reports monthly, quarterly, and/or as needed. Assists the Chief Integration Officer in the overall operations of the department, especially in their absence. Serves as liaison between the Center, the Waiver Providers and community agencies. Maintain good working relationships with center staff, waiver providers, and other community agencies. Attends resource and transition fairs. Does presentations and trainings in the community as requested. Organizes and prioritizes workload while remaining flexible to accommodate emergencies. Is available to staff when emergencies arise. Prioritizes tasks and assigns extras duties as necessary to the department. Completes Waiver Enrollments when assistance is needed. Develops and updates Service Coordination training curriculum as needed. Provides training on program changes when needed. Perform additional duties as deemed necessary by department supervisor within designated timeframes. Maintains knowledge of developments in the field of mental health and intellectual disability and related services. Attends trainings, webinars, and seminars as available. At times will maintain a small caseload of individuals with complex needs that require intensive case management. Handles clients in crisis with imminent needs. Supervisory Tasks and Standards
Ensures that positions are posted and filled in compliance with Center procedures and timelines. Supervisor will provide individual written supervision to the staff supervised by the position, as needed. Supervision will provide guidance for outstanding needs of staff and contractors. (i.e. Review documentation for accuracy and content or provide input) Supervisor will effectively communicate with staff the information that is needed for supervisors to effectively manage their teams and programs. Ensures any staff having difficulties in performing their duties are receiving adequate supervision. Performance Evaluations must be completed within required timeframes and provide accurate depiction on employee's performance and outline goals for improvement if needed. No delinquent staff evaluations. Ensures employees comply with education and training requirements, 100% compliance. Ensures that employees are trained to perform their jobs and that various requirements of the position are communicated to the employee. Supervisor will address performance issues and ensure that the staff is operating within acceptable Center guidelines. Ensures that all staff are current in all trainings. All performance and/or attendance issues are addressed immediately.