Hire Heroes USA
Director Of People Operations
Hire Heroes USA is seeking a strategic, forward-thinking Director Of People Operations to lead our organization-wide human capital efforts. As a member of the leadership team, this position will be responsible for designing and driving people strategies that enhance employee experience, improve organizational effectiveness, and build a culture of high performance. The ideal candidate brings deep expertise in employee relations, change leadership, and organizational design, along with a strong command of HR operations and compliance. This is a highly collaborative role, requiring frequent partnership with the executive team and program leaders across the country. Location: This is a full-time, hybrid role. Applicants should reside within commuting distance of our Alpharetta, GA, Colorado Springs, CO, or Raleigh, NC, Office Locations. Responsibilities
Serve as a thought partner to the executive team on people strategy, workforce planning, organizational design, and change management Act as a trusted advisor to managers and staff on employee relations matters, fostering a workplace culture that values respect, accountability, and continuous feedback. Lead investigations, coach managers through complex employee scenarios, and resolve issues with fairness, discretion, and legal compliance. Champion employee engagement and recognition efforts, regularly assessing organizational health through surveys and feedback loops. Oversee performance management processes that are continuous, developmental, and tied to strategic goals. Annually review and recommend updates to compensation structures and benefits offerings to ensure competitiveness, internal equity, and alignment with nonprofit best practices. Serve as liaison to legal counsel on employment law matters and ensure HR policies remain current and risk-mitigating. Supervise People Operations staff and collaborate with vendors to ensure excellence in service delivery, data integrity, and continuous improvement; Oversee HR systems and workflows, ensuring they are efficient, employee-friendly, and aligned with organizational goals. Ensure compliance with all applicable federal, state, and local employment laws, as well as internal policies. Qualifications
7+ years of progressive HR leadership experience, with direct oversight of employee relations and organizational design; nonprofit experience preferred Proven ability to partner with senior leaders and align people strategies with organizational objectives Bachelor's degree in Human Resources, Business, Organizational Development, or related field or equivalent work experience Demonstrated success leading performance management, talent development, and culture-building initiatives Deep knowledge of federal and state labor laws and nonprofit HR compliance Exceptional interpersonal, coaching, and conflict resolution skills Strong analytical and organizational skills; comfortable navigating data and metrics to inform decisions Tech-savvy and familiar with HRIS platforms, data dashboards, and modern HR tools Willingness to travel up to 10% of the time Estimated New Hire Salary: $100,000 - $120,000 annually Hire Heroes USA may offer additional compensation to include: Annual bonuses, merit increases, cost of living, special or extra assignments outside the scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing. Benefits Offered: Medical, Dental, and Vision coverage 100% company-sponsored, Long Term Disability, and Life Insurance Free Tele-Health Appointments Medical Flexible Spending Account Dependent Care Flexible Spending Account 17 Paid Holidays Paid Time Off Paid Sick Leave Paid Medical Leave and Family Care after one year of employment Paid Short-Term Military Leave Paid Bereavement Leave 401K with company match and immediate vesting Employee Assistance Program All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation's preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients' quality of life and strengthens the US economy. CORE VALUES Integrity, Effectiveness, Commitment, Excellence, Inclusion
Hire Heroes USA is seeking a strategic, forward-thinking Director Of People Operations to lead our organization-wide human capital efforts. As a member of the leadership team, this position will be responsible for designing and driving people strategies that enhance employee experience, improve organizational effectiveness, and build a culture of high performance. The ideal candidate brings deep expertise in employee relations, change leadership, and organizational design, along with a strong command of HR operations and compliance. This is a highly collaborative role, requiring frequent partnership with the executive team and program leaders across the country. Location: This is a full-time, hybrid role. Applicants should reside within commuting distance of our Alpharetta, GA, Colorado Springs, CO, or Raleigh, NC, Office Locations. Responsibilities
Serve as a thought partner to the executive team on people strategy, workforce planning, organizational design, and change management Act as a trusted advisor to managers and staff on employee relations matters, fostering a workplace culture that values respect, accountability, and continuous feedback. Lead investigations, coach managers through complex employee scenarios, and resolve issues with fairness, discretion, and legal compliance. Champion employee engagement and recognition efforts, regularly assessing organizational health through surveys and feedback loops. Oversee performance management processes that are continuous, developmental, and tied to strategic goals. Annually review and recommend updates to compensation structures and benefits offerings to ensure competitiveness, internal equity, and alignment with nonprofit best practices. Serve as liaison to legal counsel on employment law matters and ensure HR policies remain current and risk-mitigating. Supervise People Operations staff and collaborate with vendors to ensure excellence in service delivery, data integrity, and continuous improvement; Oversee HR systems and workflows, ensuring they are efficient, employee-friendly, and aligned with organizational goals. Ensure compliance with all applicable federal, state, and local employment laws, as well as internal policies. Qualifications
7+ years of progressive HR leadership experience, with direct oversight of employee relations and organizational design; nonprofit experience preferred Proven ability to partner with senior leaders and align people strategies with organizational objectives Bachelor's degree in Human Resources, Business, Organizational Development, or related field or equivalent work experience Demonstrated success leading performance management, talent development, and culture-building initiatives Deep knowledge of federal and state labor laws and nonprofit HR compliance Exceptional interpersonal, coaching, and conflict resolution skills Strong analytical and organizational skills; comfortable navigating data and metrics to inform decisions Tech-savvy and familiar with HRIS platforms, data dashboards, and modern HR tools Willingness to travel up to 10% of the time Estimated New Hire Salary: $100,000 - $120,000 annually Hire Heroes USA may offer additional compensation to include: Annual bonuses, merit increases, cost of living, special or extra assignments outside the scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing. Benefits Offered: Medical, Dental, and Vision coverage 100% company-sponsored, Long Term Disability, and Life Insurance Free Tele-Health Appointments Medical Flexible Spending Account Dependent Care Flexible Spending Account 17 Paid Holidays Paid Time Off Paid Sick Leave Paid Medical Leave and Family Care after one year of employment Paid Short-Term Military Leave Paid Bereavement Leave 401K with company match and immediate vesting Employee Assistance Program All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation's preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients' quality of life and strengthens the US economy. CORE VALUES Integrity, Effectiveness, Commitment, Excellence, Inclusion