YMCA of Greenville
Donor Stewardship Manager
YMCA of Greenville, Greenville, South Carolina, United States, 29601
Donor Stewardship Manager
The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living, and social responsibility. The Donor Stewardship Manager supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. This position plays a key role in fostering lasting relationships between the YMCA of Greenville and its donors, encouraging a culture of gratitude and generosity across all giving levels. Working in close partnership with the Vice President of Development and Chief Development Officer, this role helps manage annual and capital campaign activities, ensures accuracy in donor data systems, and supports communications and events that inspire ongoing support. The role blends strategy and execution to deliver meaningful donor experiences that align with the YMCA's mission of strengthening community through youth development, healthy living, and social responsibility. The Donor Stewardship Manager exercises discretion and independent judgment in matters of donor strategy, engagement planning, and data interpretation. The role requires advanced knowledge of fundraising systems, applies specialized donor stewardship practices, and contributes to strategic planning efforts aligned with the YMCA's development goals. Not only will you be part of amazing mission driven work, we offer the following benefits: Access to your Earned Wages before scheduled Pay Days! 12% Retirement Contribution, once fully vested 403b Retirement Savings Plan Separate Paid Sick and Vacation Leave Medical Benefits Company Paid Dental, Vision, and Life Insurance 11 Company Paid Holidays, plus 2 Floating Holidays Household Membership to the YMCA of Greenville 50% Discount on Programs, including Childcare, Sports, Aquatics, and Personal Training We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. *Compensation will be determined commensurate qualifications and experience. Responsibilities
Database & Reporting Maintain and manage the donor database, ensuring accurate, consistent, and up-to-date information. Enforce data entry standards, oversee data hygiene, and manage duplicate records. Generate mailing/emailing lists, reports, and dashboards to support development activities. Partner with Finance for monthly reconciliations, pledge tracking, and audit support. Provide administrative and technical support for online giving platforms, including MobileCause and Double the Donation. Monitor and troubleshoot issues related to donor data integration, recurring gifts, and matching gift processing. Oversee and optimize platforms and processes that support donor engagement and revenue growth. Donor Stewardship & Support Oversee donor acknowledgment processes and maintain consistent stewardship cadence. Track multi-year pledge schedules, send reminders, and manage fulfillment rates. Lead at least five donor-facing cultivation and stewardship events annually. Capital Campaign Support Support campaign pipeline in Raiser's Edge and support moves management efforts. Conduct prospect research and develop cultivation strategies in collaboration with campaign leadership and volunteers. Exercise independent judgment and discretion in prioritizing donor engagement strategies, planning, data interpretation, evaluating campaign effectiveness, and recommending improvements to senior leadership. Organizational Engagement Contribute to development goals as part of the YMCA's annual strategic plan. Support integration of systems across departments, including Membership, Finance, and Marketing. Assist with donor education and engagement tools, including newsletters and impact reporting. Collaborate with program and development staff to identify meaningful volunteer opportunities aligned with organizational priorities. Maintain accurate volunteer records and assist with tracking engagement metrics and outcomes. Collaborate with VP of Development and CDO in shaping annual giving strategy and identifying major donor cultivation opportunities. Participate in strategic planning and performance goal setting for development initiatives. Other Expectations Adhere to policies related to boundaries with consumers Attend/complete required abuse risk management training Adhere to procedures related to managing high-risk activities and supervising consumers Follow mandated reporting requirements Adhere to job specific abuse risk management responsibilities Qualifications
*Compensation will be determined commensurate qualifications and experience.* Bachelor's degree in non-profit management, communications, public relations, marketing, business administration, or related field Minimum 24 years of experience in areas like fundraising or development, donor relations/stewardship, event coordination, and/or volunteer management Experience with Database administration (e.g., Raiser's Edge, Blackbaud, Daxko, Salesforce NPSP) Experience in a nonprofit or mission-driven organization is often preferred. Demonstrated ability to apply independent judgment and strategic insight in a donor-facing role. BENEFICIAL SKILLS AND EXPERIENCE: Professionalism, emotional intelligence, and cultural sensitivity Have a thorough understanding of the donor life cycle Enthusiasm for mission-driven work and community impact Ability to manage competing priorities and deadlines Donor database proficiency
managing records, generating reports, maintaining data accuracy Strong communication skills
writing donor acknowledgments, event invitations, and impact reports Project and event management
coordinating stewardship events and campaigns Analytical mindset
for tracking donor metrics, pledge fulfillment, and ROI Collaboration and teamwork
partnering with finance, programs, marketing, and executive teams Discretion and confidentiality
handling sensitive donor and financial information Detail-oriented
ensuring accuracy in acknowledgments, data entry, and reporting Customer-service orientation
for responding to donor inquiries and providing a high-quality experience
The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living, and social responsibility. The Donor Stewardship Manager supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. This position plays a key role in fostering lasting relationships between the YMCA of Greenville and its donors, encouraging a culture of gratitude and generosity across all giving levels. Working in close partnership with the Vice President of Development and Chief Development Officer, this role helps manage annual and capital campaign activities, ensures accuracy in donor data systems, and supports communications and events that inspire ongoing support. The role blends strategy and execution to deliver meaningful donor experiences that align with the YMCA's mission of strengthening community through youth development, healthy living, and social responsibility. The Donor Stewardship Manager exercises discretion and independent judgment in matters of donor strategy, engagement planning, and data interpretation. The role requires advanced knowledge of fundraising systems, applies specialized donor stewardship practices, and contributes to strategic planning efforts aligned with the YMCA's development goals. Not only will you be part of amazing mission driven work, we offer the following benefits: Access to your Earned Wages before scheduled Pay Days! 12% Retirement Contribution, once fully vested 403b Retirement Savings Plan Separate Paid Sick and Vacation Leave Medical Benefits Company Paid Dental, Vision, and Life Insurance 11 Company Paid Holidays, plus 2 Floating Holidays Household Membership to the YMCA of Greenville 50% Discount on Programs, including Childcare, Sports, Aquatics, and Personal Training We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. *Compensation will be determined commensurate qualifications and experience. Responsibilities
Database & Reporting Maintain and manage the donor database, ensuring accurate, consistent, and up-to-date information. Enforce data entry standards, oversee data hygiene, and manage duplicate records. Generate mailing/emailing lists, reports, and dashboards to support development activities. Partner with Finance for monthly reconciliations, pledge tracking, and audit support. Provide administrative and technical support for online giving platforms, including MobileCause and Double the Donation. Monitor and troubleshoot issues related to donor data integration, recurring gifts, and matching gift processing. Oversee and optimize platforms and processes that support donor engagement and revenue growth. Donor Stewardship & Support Oversee donor acknowledgment processes and maintain consistent stewardship cadence. Track multi-year pledge schedules, send reminders, and manage fulfillment rates. Lead at least five donor-facing cultivation and stewardship events annually. Capital Campaign Support Support campaign pipeline in Raiser's Edge and support moves management efforts. Conduct prospect research and develop cultivation strategies in collaboration with campaign leadership and volunteers. Exercise independent judgment and discretion in prioritizing donor engagement strategies, planning, data interpretation, evaluating campaign effectiveness, and recommending improvements to senior leadership. Organizational Engagement Contribute to development goals as part of the YMCA's annual strategic plan. Support integration of systems across departments, including Membership, Finance, and Marketing. Assist with donor education and engagement tools, including newsletters and impact reporting. Collaborate with program and development staff to identify meaningful volunteer opportunities aligned with organizational priorities. Maintain accurate volunteer records and assist with tracking engagement metrics and outcomes. Collaborate with VP of Development and CDO in shaping annual giving strategy and identifying major donor cultivation opportunities. Participate in strategic planning and performance goal setting for development initiatives. Other Expectations Adhere to policies related to boundaries with consumers Attend/complete required abuse risk management training Adhere to procedures related to managing high-risk activities and supervising consumers Follow mandated reporting requirements Adhere to job specific abuse risk management responsibilities Qualifications
*Compensation will be determined commensurate qualifications and experience.* Bachelor's degree in non-profit management, communications, public relations, marketing, business administration, or related field Minimum 24 years of experience in areas like fundraising or development, donor relations/stewardship, event coordination, and/or volunteer management Experience with Database administration (e.g., Raiser's Edge, Blackbaud, Daxko, Salesforce NPSP) Experience in a nonprofit or mission-driven organization is often preferred. Demonstrated ability to apply independent judgment and strategic insight in a donor-facing role. BENEFICIAL SKILLS AND EXPERIENCE: Professionalism, emotional intelligence, and cultural sensitivity Have a thorough understanding of the donor life cycle Enthusiasm for mission-driven work and community impact Ability to manage competing priorities and deadlines Donor database proficiency
managing records, generating reports, maintaining data accuracy Strong communication skills
writing donor acknowledgments, event invitations, and impact reports Project and event management
coordinating stewardship events and campaigns Analytical mindset
for tracking donor metrics, pledge fulfillment, and ROI Collaboration and teamwork
partnering with finance, programs, marketing, and executive teams Discretion and confidentiality
handling sensitive donor and financial information Detail-oriented
ensuring accuracy in acknowledgments, data entry, and reporting Customer-service orientation
for responding to donor inquiries and providing a high-quality experience