MIRATECH Corporation
IT Desktop Support Technician
Reports to: IT Manager Cooperates with: All Departments Primary Responsibility: The IT Desktop Support Technician provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They are responsible for diagnosing, troubleshooting, and resolving technical issues to ensure the smooth functioning of systems and applications used within the organization. Key Responsibilities: Provide first-level technical support to end-users for desktop hardware, software, network connectivity, and peripherals. Install, configure, and troubleshoot desktop systems, laptops, mobile devices, printers, and other IT equipment. Maintain, upgrade, and repair desktops and laptops as necessary. Set up new user accounts, email profiles, and ensure proper software installation. Assist with the support of office networks, including wireless and wired networks. Ensure that security protocols and best practices are followed, including antivirus updates, software patching, and backups. Maintain detailed documentation of support requests, issues, and resolutions in the ticketing system. Provide remote support via phone, email, or remote desktop tools. Collaborate with other IT team members to resolve complex issues and escalate problems when necessary. Assist in maintaining IT inventory and equipment logs. Educate and train end-users on basic system functions and IT policies. Qualifications: Proven experience as a Desktop Support Technician, IT Helpdesk Technician, or similar role. Strong knowledge of Windows operating systems. Familiarity with Microsoft Office and basic networking concepts. Experience with hardware repair and troubleshooting (PCs, laptops, printers, mobile devices). Excellent communication skills and ability to work with users at all technical skill levels. Strong problem-solving skills and attention to detail. Ability to work independently or as part of a team in a fast-paced environment. Certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. Education & Experience: High School Diploma or equivalent required; Associate's degree in IT or related field preferred. 1-3 years of experience in a desktop support or helpdesk environment. Work Environment: Office environment Ability to lift and move IT equipment (up to 25 lbs). Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. Positive and collaborative work environment. 401K, 5% match, vested on day 1 Annual Bonus Program eligibility up to 7% 15 days PTO, 5 days sick leave $350 Annual Wellness Credit Equal Opportunity: MIRATECH is an equal-opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.
Reports to: IT Manager Cooperates with: All Departments Primary Responsibility: The IT Desktop Support Technician provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They are responsible for diagnosing, troubleshooting, and resolving technical issues to ensure the smooth functioning of systems and applications used within the organization. Key Responsibilities: Provide first-level technical support to end-users for desktop hardware, software, network connectivity, and peripherals. Install, configure, and troubleshoot desktop systems, laptops, mobile devices, printers, and other IT equipment. Maintain, upgrade, and repair desktops and laptops as necessary. Set up new user accounts, email profiles, and ensure proper software installation. Assist with the support of office networks, including wireless and wired networks. Ensure that security protocols and best practices are followed, including antivirus updates, software patching, and backups. Maintain detailed documentation of support requests, issues, and resolutions in the ticketing system. Provide remote support via phone, email, or remote desktop tools. Collaborate with other IT team members to resolve complex issues and escalate problems when necessary. Assist in maintaining IT inventory and equipment logs. Educate and train end-users on basic system functions and IT policies. Qualifications: Proven experience as a Desktop Support Technician, IT Helpdesk Technician, or similar role. Strong knowledge of Windows operating systems. Familiarity with Microsoft Office and basic networking concepts. Experience with hardware repair and troubleshooting (PCs, laptops, printers, mobile devices). Excellent communication skills and ability to work with users at all technical skill levels. Strong problem-solving skills and attention to detail. Ability to work independently or as part of a team in a fast-paced environment. Certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. Education & Experience: High School Diploma or equivalent required; Associate's degree in IT or related field preferred. 1-3 years of experience in a desktop support or helpdesk environment. Work Environment: Office environment Ability to lift and move IT equipment (up to 25 lbs). Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. Positive and collaborative work environment. 401K, 5% match, vested on day 1 Annual Bonus Program eligibility up to 7% 15 days PTO, 5 days sick leave $350 Annual Wellness Credit Equal Opportunity: MIRATECH is an equal-opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.