USA Jobs
Sr Group Operations Manager - Sanctions Screening Center of Excellence
USA Jobs, Scranton, Pennsylvania, United States, 18501
Sr Group Operations Manager - Sanctions Screening Center of Excellence
Charlotte, North Carolina; Richmond, Virginia; Scranton, Pennsylvania To proceed with your application, you must be at least 18 years of age. Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading multiple major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments. The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting, and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional, and local capabilities through secure, fast, and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. Responsibilities: Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence. Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines. Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas. Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness. Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions. Risk Manager: Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues. People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting, and appropriately delegating teamwork. Required Qualifications: 5+ years' of people management experience overseeing leadership development and execution to drive Operational Excellence. 5+ years' experience with economic sanctions, relationship, or transactions processing. Demonstrated ability to present executive reporting and key business metrics. Project management experience. Ability to collaborate productively and proactively across senior leadership. Demonstrates a bias for action and a commitment to achieving sustainable results. Holds self and others accountable for high performance standards. Removes obstacles and proactively challenges processes to ensure work gets done easily and decisions made quickly. Makes timely and fact-based decisions. Demonstrates and encourages collaboration and teamwork within and beyond his/her team. Remains positive and focused during times of pressure, adversity, or change. Desired Qualifications: CAMS certification. Master's Degree education or higher. Skills: Customer Service Management. Regulatory Compliance. Risk Management. Stakeholder Management. Talent Development. Business Operations Management. Change Management. Customer and Client Focus. Decision Making. Relationship Building. Business Process Analysis. Career Path Design. Organizational Effectiveness. Strategic Thinking. Strategy Planning and Development. Minimum Education Requirement: Bachelor's degree or equivalent work experience. Shift: 1st shift (United States of America). Hours Per Week: 40. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
Charlotte, North Carolina; Richmond, Virginia; Scranton, Pennsylvania To proceed with your application, you must be at least 18 years of age. Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading multiple major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments. The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting, and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional, and local capabilities through secure, fast, and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. Responsibilities: Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence. Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines. Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas. Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness. Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions. Risk Manager: Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues. People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting, and appropriately delegating teamwork. Required Qualifications: 5+ years' of people management experience overseeing leadership development and execution to drive Operational Excellence. 5+ years' experience with economic sanctions, relationship, or transactions processing. Demonstrated ability to present executive reporting and key business metrics. Project management experience. Ability to collaborate productively and proactively across senior leadership. Demonstrates a bias for action and a commitment to achieving sustainable results. Holds self and others accountable for high performance standards. Removes obstacles and proactively challenges processes to ensure work gets done easily and decisions made quickly. Makes timely and fact-based decisions. Demonstrates and encourages collaboration and teamwork within and beyond his/her team. Remains positive and focused during times of pressure, adversity, or change. Desired Qualifications: CAMS certification. Master's Degree education or higher. Skills: Customer Service Management. Regulatory Compliance. Risk Management. Stakeholder Management. Talent Development. Business Operations Management. Change Management. Customer and Client Focus. Decision Making. Relationship Building. Business Process Analysis. Career Path Design. Organizational Effectiveness. Strategic Thinking. Strategy Planning and Development. Minimum Education Requirement: Bachelor's degree or equivalent work experience. Shift: 1st shift (United States of America). Hours Per Week: 40. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.