ASM Global
Director of Event Services at The Oncenter & Empower FCU Amphitheater
ASM Global, Syracuse, New York, United States, 13201
Director Of Event Services
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions
from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venue stadiums, arenas, convention centers, and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be a part of the team that is transforming live entertainment? Join us to make legends happen! The Role As the Director of Event Services at The Oncenter & Empower FCU Amphitheater at Lakeview, you will be responsible for the overall coordination and execution of all ticketed and non-ticketed events. Essential Duties And Responsibilities Oversee all aspects of facility operations related to events in our venues. Directly supervise Event Managers and Event Coordinators. Oversees coordination and management of the IATSE stagehand union for all venue events. Monitor and supervise facility set-up when necessary. Work with Team Members and others to resolve any outstanding issues. Attend appropriate planning, organization, and other event and facility meetings. Assist in annual budget preparation for the department. Prepare reports of monthly event activities for submission to the General Manager. Develop standard operating procedures for the Event Services Department and monitor their compliance. Hire, train, and evaluate all Event Services Team Members. Plan, organize, and assign all day-to-day work assignments for Event Services team members. Maintain positive employer/employee relations and labor relations. Assist with employee development and coach department personnel to work to full potential. Recognize employees who meet or exceed expected levels of performance. Identify corrective action procedure needs for employees whose performance or conduct does not meet required levels. Conduct performance appraisals. Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And Experience Bachelor's Degree from a four-year college or university. Five to seven years of experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade/consumer shows, sales meetings, food and beverage functions. Three to five years related supervisory experience. Working knowledge of the principles of facility management, services, and equipment for a similar facility. Skills And Abilities Excellent organizational, planning, and interpersonal skills. Good written and verbal skills. Ability to prioritize multiple projects. Supervisory experience required. Remain flexible and adjust to situations as they occur. Demonstrate problem-solving and communication skills. Physical Demands Must be able to walk/stand/sit for long periods of time. You may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily. The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions
from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venue stadiums, arenas, convention centers, and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be a part of the team that is transforming live entertainment? Join us to make legends happen! The Role As the Director of Event Services at The Oncenter & Empower FCU Amphitheater at Lakeview, you will be responsible for the overall coordination and execution of all ticketed and non-ticketed events. Essential Duties And Responsibilities Oversee all aspects of facility operations related to events in our venues. Directly supervise Event Managers and Event Coordinators. Oversees coordination and management of the IATSE stagehand union for all venue events. Monitor and supervise facility set-up when necessary. Work with Team Members and others to resolve any outstanding issues. Attend appropriate planning, organization, and other event and facility meetings. Assist in annual budget preparation for the department. Prepare reports of monthly event activities for submission to the General Manager. Develop standard operating procedures for the Event Services Department and monitor their compliance. Hire, train, and evaluate all Event Services Team Members. Plan, organize, and assign all day-to-day work assignments for Event Services team members. Maintain positive employer/employee relations and labor relations. Assist with employee development and coach department personnel to work to full potential. Recognize employees who meet or exceed expected levels of performance. Identify corrective action procedure needs for employees whose performance or conduct does not meet required levels. Conduct performance appraisals. Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And Experience Bachelor's Degree from a four-year college or university. Five to seven years of experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade/consumer shows, sales meetings, food and beverage functions. Three to five years related supervisory experience. Working knowledge of the principles of facility management, services, and equipment for a similar facility. Skills And Abilities Excellent organizational, planning, and interpersonal skills. Good written and verbal skills. Ability to prioritize multiple projects. Supervisory experience required. Remain flexible and adjust to situations as they occur. Demonstrate problem-solving and communication skills. Physical Demands Must be able to walk/stand/sit for long periods of time. You may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily. The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.