Intermountain Health
Contact Center Representative
Intermountain Health, Salt Lake City, Utah, United States, 84119
Contact Center Representative
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care. This includes answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington. Essential Functions
Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications. Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests. Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient. Uses analytical skills and technical resources to anticipate and resolve patient requests. Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators. Skills
Computer Literacy Customer Service Collaboration Electronic Medical Records (EMR) Data Entry Problem Solving Communication (Written/Oral) Detail Oriented Training
Training is 4 weeks, Monday - Friday from 10:30 - 7:00 PM. This will be a hybrid training experience that will require some days at our Lake Park Building in West Valley City, Utah. Based on the training program we are unable to accommodate time off during the training period. Shift Details
Contact Center is open Monday - Friday 7:00 AM- 7:00 PM Caregivers will bid on a shift after training. Shifts available will be dependent on business need for the department. Unit/Location
Canyons Contact Center, Remote position Additional Details
This department is open on holidays. All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare. Interviews
Interviews will be Virtual on Microsoft Teams. Interview Dates
Wednesday, August 20th - Friday, August 22nd Offers & Acceptance
Offer calls will be made the week of August 25th. Acceptance deadline: Friday, August 29th 2025. Tentative start date is Monday, September 15th 2025. Required Qualifications
One year of customer service experience Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills. Preferred Qualifications
One year of customer service experience in a hospital or medical office Medical terminology helpful Experience working with Electronic Medical Records (EMRs) Physical Requirements
Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Location
Lake Park Building Work City
West Valley City Work State
Utah Scheduled Weekly Hours
40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.39 - $24.99 Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care. This includes answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington. Essential Functions
Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications. Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests. Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient. Uses analytical skills and technical resources to anticipate and resolve patient requests. Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators. Skills
Computer Literacy Customer Service Collaboration Electronic Medical Records (EMR) Data Entry Problem Solving Communication (Written/Oral) Detail Oriented Training
Training is 4 weeks, Monday - Friday from 10:30 - 7:00 PM. This will be a hybrid training experience that will require some days at our Lake Park Building in West Valley City, Utah. Based on the training program we are unable to accommodate time off during the training period. Shift Details
Contact Center is open Monday - Friday 7:00 AM- 7:00 PM Caregivers will bid on a shift after training. Shifts available will be dependent on business need for the department. Unit/Location
Canyons Contact Center, Remote position Additional Details
This department is open on holidays. All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare. Interviews
Interviews will be Virtual on Microsoft Teams. Interview Dates
Wednesday, August 20th - Friday, August 22nd Offers & Acceptance
Offer calls will be made the week of August 25th. Acceptance deadline: Friday, August 29th 2025. Tentative start date is Monday, September 15th 2025. Required Qualifications
One year of customer service experience Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills. Preferred Qualifications
One year of customer service experience in a hospital or medical office Medical terminology helpful Experience working with Electronic Medical Records (EMRs) Physical Requirements
Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Location
Lake Park Building Work City
West Valley City Work State
Utah Scheduled Weekly Hours
40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.39 - $24.99 Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.