AC Coy
Desktop Administrator
Location: Hybrid arrangement; Office located in Wexford, PA Job Type: Full time Work Authorization: U.S. Citizen or Green Card A.C. Coy is currently seeking candidates for a Desktop Administrator role. This individual will be responsible for the management, support, and optimization of all Windows 11 desktops and mobile devices within the organization. Our ideal candidate will have 2+ years of experience in desktop administration, with hands-on experience with Microsoft Intune for device management and expertise in supporting the Microsoft 365 application stack. This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Responsibilities
Windows 11 Desktop Management: Manage, configure, and maintain all Windows 11 desktops and laptops for end-users, ensuring they are secure, compliant, and up-to-date. Oversee the deployment of Windows 11 updates and patches using Microsoft Intune, ensuring systems are running the latest security patches and features. Configure and manage Windows Autopilot for device provisioning, allowing for streamlined setup and configuration of new Windows 11 devices. Troubleshoot and resolve hardware, software, and operating system issues on Windows 11 desktops and laptops. Mobile Device Management (MDM): Manage and support mobile devices, including iPhones and Android devices, using Microsoft Intune as the MDM solution. Configure security policies, app deployments, and device restrictions to ensure mobile devices are compliant with corporate standards. Provide end-user support for mobile device issues, such as device enrollment, connectivity, and application configuration. Microsoft 365 Application Support: Provide end-user support for the Microsoft 365 (M365) suite of applications, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint. Assist users with issues related to M365 apps, such as login problems, app functionality, file syncing, and collaboration issues. Configure and troubleshoot settings for OneDrive for Business and SharePoint, ensuring seamless file access and collaboration. Device Provisioning & Deployment: Deploy and configure new desktops, laptops, and mobile devices for users using Intune, ensuring that devices meet corporate standards and security requirements. Manage Intune application deployment, ensuring that all required applications are installed and configured on devices in a timely manner. Perform regular audits of device compliance, ensuring that devices meet security standards and company policies. End-User Support and Troubleshooting: Provide tier 1 and tier 2 support to end-users for issues related to desktops, laptops, mobile devices, and M365 applications. Troubleshoot and resolve hardware, software, network, and application issues in a timely manner, escalating to senior IT staff when necessary. Ensure prompt resolution of service requests and issues through the company's service management system. Security and Compliance: Enforce security policies on desktops, laptops, and mobile devices to ensure compliance with corporate security standards. Configure and manage antivirus software, and other security solutions on all devices to prevent malware and unauthorized access. Use Intune compliance policies to ensure that all devices meet the necessary security and encryption requirements. Documentation and Reporting: Maintain accurate records of all desktop configurations, mobile devices, software installations, and system configurations. Create and update user guides, knowledge base articles, and troubleshooting documentation for common issues. Provide regular reports on device status, including compliance, security issues, and deployment progress. Collaboration and Training: Collaborate with the broader IT team to implement new desktop management technologies and improve workflows. Provide training and guidance to end-users on the effective use of desktop systems, mobile devices, and Microsoft 365 applications. Qualifications
Required Preferred
Location: Hybrid arrangement; Office located in Wexford, PA Job Type: Full time Work Authorization: U.S. Citizen or Green Card A.C. Coy is currently seeking candidates for a Desktop Administrator role. This individual will be responsible for the management, support, and optimization of all Windows 11 desktops and mobile devices within the organization. Our ideal candidate will have 2+ years of experience in desktop administration, with hands-on experience with Microsoft Intune for device management and expertise in supporting the Microsoft 365 application stack. This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Responsibilities
Windows 11 Desktop Management: Manage, configure, and maintain all Windows 11 desktops and laptops for end-users, ensuring they are secure, compliant, and up-to-date. Oversee the deployment of Windows 11 updates and patches using Microsoft Intune, ensuring systems are running the latest security patches and features. Configure and manage Windows Autopilot for device provisioning, allowing for streamlined setup and configuration of new Windows 11 devices. Troubleshoot and resolve hardware, software, and operating system issues on Windows 11 desktops and laptops. Mobile Device Management (MDM): Manage and support mobile devices, including iPhones and Android devices, using Microsoft Intune as the MDM solution. Configure security policies, app deployments, and device restrictions to ensure mobile devices are compliant with corporate standards. Provide end-user support for mobile device issues, such as device enrollment, connectivity, and application configuration. Microsoft 365 Application Support: Provide end-user support for the Microsoft 365 (M365) suite of applications, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint. Assist users with issues related to M365 apps, such as login problems, app functionality, file syncing, and collaboration issues. Configure and troubleshoot settings for OneDrive for Business and SharePoint, ensuring seamless file access and collaboration. Device Provisioning & Deployment: Deploy and configure new desktops, laptops, and mobile devices for users using Intune, ensuring that devices meet corporate standards and security requirements. Manage Intune application deployment, ensuring that all required applications are installed and configured on devices in a timely manner. Perform regular audits of device compliance, ensuring that devices meet security standards and company policies. End-User Support and Troubleshooting: Provide tier 1 and tier 2 support to end-users for issues related to desktops, laptops, mobile devices, and M365 applications. Troubleshoot and resolve hardware, software, network, and application issues in a timely manner, escalating to senior IT staff when necessary. Ensure prompt resolution of service requests and issues through the company's service management system. Security and Compliance: Enforce security policies on desktops, laptops, and mobile devices to ensure compliance with corporate security standards. Configure and manage antivirus software, and other security solutions on all devices to prevent malware and unauthorized access. Use Intune compliance policies to ensure that all devices meet the necessary security and encryption requirements. Documentation and Reporting: Maintain accurate records of all desktop configurations, mobile devices, software installations, and system configurations. Create and update user guides, knowledge base articles, and troubleshooting documentation for common issues. Provide regular reports on device status, including compliance, security issues, and deployment progress. Collaboration and Training: Collaborate with the broader IT team to implement new desktop management technologies and improve workflows. Provide training and guidance to end-users on the effective use of desktop systems, mobile devices, and Microsoft 365 applications. Qualifications
Required Preferred