Citigroup
Global Security Intelligence Center Manager - SVP (Hybrid)
Citigroup, Tampa, Florida, United States, 33694
GSIC Manager
The GSIC Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor, and respond to incidents. Citi Security and Investigative Services (CSIS) has a mission to protect Citi's employees, assets, and clients, and consists of the following anchors: Crisis Management Executive Protection Intelligence Investigations Investigative Policy & Independent Review Operations Security CSIS Global Security and Intelligence Centers: CSIS has three main GSICs located in Tampa, London, and Singapore. All CSIS GSICs are responsible for the execution of four core programs, including: CCTV/Alarm Monitoring and Response
provide comprehensive physical security monitoring for threats to the firm's assets, employees, and customers. Threat Monitoring
execute disruptive, targeted, and executive threat monitoring plans following the CSIS Intelligence Threat Monitoring Procedures. Workplace Violence Monitoring and Response
GSICs execute the CSIS verbal threats and workplace violence programs and serve as the primary intake utility for reporting of security threats and incidents by Citi employees, contractors, and other stakeholders. Traveler Assistance
GSICs execute the CSIS Traveler assistance program. GSICs also provide Incident Response support to security managers and the CSIS Crisis Management Team. GSICs utilize approved mass-call solutions to provide instant notification of threats and response guidance to employees impacted by security and safety events. This GSIC Manager role will be based in Tampa and report directly to the Global GSIC Director. Responsibilities: Manage and execute Global Security and Intelligence Center operations inclusive of four key processes: CCTV/alarm monitoring and response; disruptive, targeted, executive threat intelligence monitoring and response; workplace violence program; and traveler assistance program. Manage and coach multidisciplinary and cross-functional team, inclusive of direct employees and non-employees. This includes ensuring GSIC team members consistently execute current operating procedures for monitoring and response. Maintain effective interaction models with all CSIS Anchors to ensure timely, clear, and crisp escalation and coordination for security and crisis management response. Collaborate with CSIS Project Management and Technology (PM&T) with the business requirements and processes that need to be supported to enable PM&T to identify technology and systems to support the function of the GSIC. Support Risk and Controls and Transformation as well as to ensure all necessary approvals are in place for cross-border data transfer and for data privacy considerations for all instances of the GSIC and Regional Control Rooms. Maintain Key Performance Indicators as per the guidance of Security Policy and Governance, Intelligence Governance, and Business Analytics and Data Governance to report the productivity and risk management of the GSICs. Coordinate the execution of appropriate training and establish oversight and supervision of the function commensurate with the criticality of the function, the distributed nature, and round-the-clock nature of the operations. Develop and implement guidance and governance around the engagement with local enforcement and government agencies in the various jurisdictions in which Citi operates. Source and manage GSIC vendors and monitor KPIs, vendor-employee performance, and training. Required Qualifications: 10+ years of relevant experience, with at least 3 years in a management role. Established experience in security operations required. Experience working or managing a security center involved in mission sets to include CCTV monitoring/Response, Intrusion detection systems response, escalation, and reporting. Familiarity with banking security regulations and compliance standards. Background in corporate security or critical infrastructure protection. Experience coordinating with law enforcement and intelligence agencies. Strong knowledge of threat assessment and risk management strategies and familiarity with protective intelligence, Experience leading high-stakes incident and crisis response. Effective communication and coordination skills for cross-functional teams (IT, legal, compliance, and risk management). Knowledge of physical security and geopolitical risks affecting Citi's global operations. Ability to provide professional briefing to executives, stakeholders, peer institutions, and government agencies for threat intelligence sharing. Military, law enforcement, or intelligence experience can be an asset, especially in protective security or counter-threat operations. Desired Qualifications: Extensive experience managing a Security Operations Center (SOC) or equivalent, including threat monitoring, incident response, and real-time threat management. Deep background in security technologies, including access control systems, surveillance, and threat detection systems such as CCTV and Intrusion Detection Systems. Crisis response experience, coordinating with cross-functional teams and stakeholders to minimize the impact of incidents. Education: Bachelor's degree, preferably in Security Management, Criminal Justice, Risk Management, International Relations, or a similar field. Master's Degree preferred. Job Family Group: Technology Job Family: Information Security Time Type: Full time Primary Location: Tampa Florida United States Primary Location Full Time Salary Range: $141,440.00 - $212,160.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Anticipated Posting Close Date: Jul 10, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
The GSIC Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor, and respond to incidents. Citi Security and Investigative Services (CSIS) has a mission to protect Citi's employees, assets, and clients, and consists of the following anchors: Crisis Management Executive Protection Intelligence Investigations Investigative Policy & Independent Review Operations Security CSIS Global Security and Intelligence Centers: CSIS has three main GSICs located in Tampa, London, and Singapore. All CSIS GSICs are responsible for the execution of four core programs, including: CCTV/Alarm Monitoring and Response
provide comprehensive physical security monitoring for threats to the firm's assets, employees, and customers. Threat Monitoring
execute disruptive, targeted, and executive threat monitoring plans following the CSIS Intelligence Threat Monitoring Procedures. Workplace Violence Monitoring and Response
GSICs execute the CSIS verbal threats and workplace violence programs and serve as the primary intake utility for reporting of security threats and incidents by Citi employees, contractors, and other stakeholders. Traveler Assistance
GSICs execute the CSIS Traveler assistance program. GSICs also provide Incident Response support to security managers and the CSIS Crisis Management Team. GSICs utilize approved mass-call solutions to provide instant notification of threats and response guidance to employees impacted by security and safety events. This GSIC Manager role will be based in Tampa and report directly to the Global GSIC Director. Responsibilities: Manage and execute Global Security and Intelligence Center operations inclusive of four key processes: CCTV/alarm monitoring and response; disruptive, targeted, executive threat intelligence monitoring and response; workplace violence program; and traveler assistance program. Manage and coach multidisciplinary and cross-functional team, inclusive of direct employees and non-employees. This includes ensuring GSIC team members consistently execute current operating procedures for monitoring and response. Maintain effective interaction models with all CSIS Anchors to ensure timely, clear, and crisp escalation and coordination for security and crisis management response. Collaborate with CSIS Project Management and Technology (PM&T) with the business requirements and processes that need to be supported to enable PM&T to identify technology and systems to support the function of the GSIC. Support Risk and Controls and Transformation as well as to ensure all necessary approvals are in place for cross-border data transfer and for data privacy considerations for all instances of the GSIC and Regional Control Rooms. Maintain Key Performance Indicators as per the guidance of Security Policy and Governance, Intelligence Governance, and Business Analytics and Data Governance to report the productivity and risk management of the GSICs. Coordinate the execution of appropriate training and establish oversight and supervision of the function commensurate with the criticality of the function, the distributed nature, and round-the-clock nature of the operations. Develop and implement guidance and governance around the engagement with local enforcement and government agencies in the various jurisdictions in which Citi operates. Source and manage GSIC vendors and monitor KPIs, vendor-employee performance, and training. Required Qualifications: 10+ years of relevant experience, with at least 3 years in a management role. Established experience in security operations required. Experience working or managing a security center involved in mission sets to include CCTV monitoring/Response, Intrusion detection systems response, escalation, and reporting. Familiarity with banking security regulations and compliance standards. Background in corporate security or critical infrastructure protection. Experience coordinating with law enforcement and intelligence agencies. Strong knowledge of threat assessment and risk management strategies and familiarity with protective intelligence, Experience leading high-stakes incident and crisis response. Effective communication and coordination skills for cross-functional teams (IT, legal, compliance, and risk management). Knowledge of physical security and geopolitical risks affecting Citi's global operations. Ability to provide professional briefing to executives, stakeholders, peer institutions, and government agencies for threat intelligence sharing. Military, law enforcement, or intelligence experience can be an asset, especially in protective security or counter-threat operations. Desired Qualifications: Extensive experience managing a Security Operations Center (SOC) or equivalent, including threat monitoring, incident response, and real-time threat management. Deep background in security technologies, including access control systems, surveillance, and threat detection systems such as CCTV and Intrusion Detection Systems. Crisis response experience, coordinating with cross-functional teams and stakeholders to minimize the impact of incidents. Education: Bachelor's degree, preferably in Security Management, Criminal Justice, Risk Management, International Relations, or a similar field. Master's Degree preferred. Job Family Group: Technology Job Family: Information Security Time Type: Full time Primary Location: Tampa Florida United States Primary Location Full Time Salary Range: $141,440.00 - $212,160.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Anticipated Posting Close Date: Jul 10, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.