Current Openings
Lead Voice Specialist - Onsite at HQ West Broad St
Current Openings, Richmond, Virginia, United States, 23214
Job Title: Lead Voice Specialist
Location: Richmond VA
Contract
Role Overview
Primary Skills:
DICUCM, DICUC, softphones, Cisco routers, voice gateways. Experience with integration of third-party applications into Cisco voice systems. Knowledge of cloud-based voice solutions and hybrid environments. Experience with Cisco Webex Dedicated Instance (DI) cloud environments - in particular Control Hub, DI Contact Center, and Active Directory integration. Experience with configuring Cisco end devices (phones, third-party device integration with CUCM). Familiarity with scripting and automation tools for system management.
Job Description Experience Required:
3-5 years of experience as a lead voice specialist. 10+ years of experience in voice and network technologies required. Mandatory Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience with Cisco Unified Communications solutions, including Call Manager, Unity, and Contact Center. Strong knowledge of VoIP protocols (SIP, H.323, MGCP) and network technologies. Cisco certifications such as
CCNA Collaboration ,
CCNP Collaboration , or equivalent are highly desirable. Experience with troubleshooting tools and techniques for voice systems. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work collaboratively in a team environment. Primary Responsibilities:
Design, configure, and deploy Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, Contact Center, Cisco voice gateways, and routers. Perform voice circuit integrations of SIP trunks and ISDN PRIs. Manage and maintain VoIP systems, ensuring high availability and performance. Troubleshoot and resolve issues related to voice systems, including call quality, connectivity, and hardware/software failures. Collaborate with network engineers and architects to ensure voice systems integrate seamlessly with the organization's network infrastructure. Monitor system performance and implement upgrades or patches as needed. Provide technical support and training to IT staff and end-users on voice system functionalities. Develop and maintain documentation for system configurations, processes, and troubleshooting procedures.
DICUCM, DICUC, softphones, Cisco routers, voice gateways. Experience with integration of third-party applications into Cisco voice systems. Knowledge of cloud-based voice solutions and hybrid environments. Experience with Cisco Webex Dedicated Instance (DI) cloud environments - in particular Control Hub, DI Contact Center, and Active Directory integration. Experience with configuring Cisco end devices (phones, third-party device integration with CUCM). Familiarity with scripting and automation tools for system management.
Job Description Experience Required:
3-5 years of experience as a lead voice specialist. 10+ years of experience in voice and network technologies required. Mandatory Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience with Cisco Unified Communications solutions, including Call Manager, Unity, and Contact Center. Strong knowledge of VoIP protocols (SIP, H.323, MGCP) and network technologies. Cisco certifications such as
CCNA Collaboration ,
CCNP Collaboration , or equivalent are highly desirable. Experience with troubleshooting tools and techniques for voice systems. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work collaboratively in a team environment. Primary Responsibilities:
Design, configure, and deploy Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, Contact Center, Cisco voice gateways, and routers. Perform voice circuit integrations of SIP trunks and ISDN PRIs. Manage and maintain VoIP systems, ensuring high availability and performance. Troubleshoot and resolve issues related to voice systems, including call quality, connectivity, and hardware/software failures. Collaborate with network engineers and architects to ensure voice systems integrate seamlessly with the organization's network infrastructure. Monitor system performance and implement upgrades or patches as needed. Provide technical support and training to IT staff and end-users on voice system functionalities. Develop and maintain documentation for system configurations, processes, and troubleshooting procedures.