Virginia Department of Human Resource Management
Office Service Specialist (Intake Support Specialist): DOC Headquarters #01429
Virginia Department of Human Resource Management, Richmond, Virginia, United States, 23220
Office Service Specialist (Intake Support Specialist): DOC Headquarters #01429
To provide support functions to the Intake Section by answering incoming telephone calls and directing callers to the appropriate staff member or section or responding to inquiries in a professional manner. Provides backup for designated employees in determining appropriate intake assignments; accurately data entering information in Virginia CORIS; and preparing the Custody Responsibility Date report. Performs other duties as assigned. Minimum Qualifications High school diploma or equivalent. Prior office experience. Experience doing data entry and inquiry function in a fast-paced or high volume work environment. Demonstrated skill in using Microsoft Excel and Word. Demonstrated ability to make decisions and work independently with minimal supervision. Good interpersonal skills. Good verbal and written communication and listening skills Additional Considerations Advanced knowledge in Criminal Justice particularly with inmate records and/or classification preferred. Prior experience and familiarity with Virginia CORIS preferred. Special Instructions You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. If selected as a finalist with the VADOC, candidates can expect the following: Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position. Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others. Application Requirements: Application and/or rsum for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or rsums will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or rsum. Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or rsum. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request. VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services
To provide support functions to the Intake Section by answering incoming telephone calls and directing callers to the appropriate staff member or section or responding to inquiries in a professional manner. Provides backup for designated employees in determining appropriate intake assignments; accurately data entering information in Virginia CORIS; and preparing the Custody Responsibility Date report. Performs other duties as assigned. Minimum Qualifications High school diploma or equivalent. Prior office experience. Experience doing data entry and inquiry function in a fast-paced or high volume work environment. Demonstrated skill in using Microsoft Excel and Word. Demonstrated ability to make decisions and work independently with minimal supervision. Good interpersonal skills. Good verbal and written communication and listening skills Additional Considerations Advanced knowledge in Criminal Justice particularly with inmate records and/or classification preferred. Prior experience and familiarity with Virginia CORIS preferred. Special Instructions You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. If selected as a finalist with the VADOC, candidates can expect the following: Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position. Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others. Application Requirements: Application and/or rsum for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or rsums will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or rsum. Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or rsum. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request. VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services