Allstate
Liability Determination Adjuster - Remote
Allstate, Scottsdale, Arizona, United States, 85251
Liability Adjuster
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. As a Liability Adjuster, your primary responsibility will be to assist our valued customers in navigating the aftermath of single or multi-vehicle auto losses. Your day-to-day activities will revolve around effective communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. This communication will take place through different channels, including voice calls, email, and text messages. After completing comprehensive on-the-job training, you will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving our Allstate policyholders. This position is a remote, home-based role. We will be conducting in-person interviews with qualified candidates in Scottsdale, AZ on September 1112, 2025. Candidates located in the Phoenix/Scottsdale area are encouraged to apply. Key responsibilities include: The Customer Service Expert
live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator
confidently and independently investigate liability claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator
use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator
evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver
utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder
protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Notice of Licensing Requirement: As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets. All required licenses must be obtained within 60 days of hire. You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal. This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state. Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus. Work Location: This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Washington, and Hawaii residents. You will be assigned a schedule between the hours of 8:00 AM and 6:00 PM MST/PST Monday through Friday, with the potential for a Saturday rotation. What You Need: A dedicated workspace in your residence that is private and free from distractions. A minimum internet bandwidth of 50 MB down/5 MB up. Appropriate work surface and seating. What Allstate Provides: A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse). Connectivity reimbursement of $80 per month to offset a portion of your internet costs. Preferred Qualifications: Strong interpersonal and communication skills, with an emphasis on customer service. Ability to handle multiple tasks and prioritize effectively in a dynamic environment. Detail-oriented and critical thinking mindset. Proficient in using technology and various software tools for claim processing. Familiarity with insurance policies and regulations is a plus. Allstate Benefits: Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important to you. Here are some of our benefits: Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Allstate Foundation donation match and grant opportunities Skills: Compliance, Customer Service, Problem Solving, Results-Oriented, Time Management Compensation offered for this role is $22.84 - $26.45 hourly and is based on experience and qualifications. Allstate generally does not sponsor individuals for employment-based visas for this position.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. As a Liability Adjuster, your primary responsibility will be to assist our valued customers in navigating the aftermath of single or multi-vehicle auto losses. Your day-to-day activities will revolve around effective communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. This communication will take place through different channels, including voice calls, email, and text messages. After completing comprehensive on-the-job training, you will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving our Allstate policyholders. This position is a remote, home-based role. We will be conducting in-person interviews with qualified candidates in Scottsdale, AZ on September 1112, 2025. Candidates located in the Phoenix/Scottsdale area are encouraged to apply. Key responsibilities include: The Customer Service Expert
live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator
confidently and independently investigate liability claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator
use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator
evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver
utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder
protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Notice of Licensing Requirement: As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets. All required licenses must be obtained within 60 days of hire. You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal. This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state. Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus. Work Location: This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Washington, and Hawaii residents. You will be assigned a schedule between the hours of 8:00 AM and 6:00 PM MST/PST Monday through Friday, with the potential for a Saturday rotation. What You Need: A dedicated workspace in your residence that is private and free from distractions. A minimum internet bandwidth of 50 MB down/5 MB up. Appropriate work surface and seating. What Allstate Provides: A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse). Connectivity reimbursement of $80 per month to offset a portion of your internet costs. Preferred Qualifications: Strong interpersonal and communication skills, with an emphasis on customer service. Ability to handle multiple tasks and prioritize effectively in a dynamic environment. Detail-oriented and critical thinking mindset. Proficient in using technology and various software tools for claim processing. Familiarity with insurance policies and regulations is a plus. Allstate Benefits: Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important to you. Here are some of our benefits: Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Allstate Foundation donation match and grant opportunities Skills: Compliance, Customer Service, Problem Solving, Results-Oriented, Time Management Compensation offered for this role is $22.84 - $26.45 hourly and is based on experience and qualifications. Allstate generally does not sponsor individuals for employment-based visas for this position.