Front Desk Supervisor - Renaissance Boca Raton

Front Desk Supervisor Opportunity at Renaissance Boca Raton

Lead with style. Inspire with service. Join Renaissance Boca Raton as a Front Desk Supervisor. At Boca Renaissance, we're not just about check-ins and check-outswe're about crafting unforgettable moments that spark discovery and leave lasting impressions. As a Front Desk Supervisor, you won't just lead the front desk, you'll set the tone for the entire guest experience. If you have a passion for service, a knack for leadership, and a drive to exceed expectations, we invite you to be part of something more than just a jobbe part of a movement. What You'll Be Doing: Create a Memorable First Impression Warmly welcome every guest and ensure their arrival and departure is smooth, personal, and efficient Resolve guest concerns with grace and professionalism, turning challenges into opportunities to impress Coordinate with all hotel departments to ensure requests are fulfilled seamlessly Lead and Inspire the Front Desk Team Supervise and support front desk agents in delivering exceptional service Provide real-time coaching and feedback, ensuring consistency and positivity Maintain grooming, appearance, and brand presentation standards Partner with leadership to address performance and development needs Be a Problem Solver & Brand Guardian Tackle complex guest scenarios with confidence and creativity Ensure privacy, safety, and guest security protocols are upheld Champion strategies that minimize guest complaints and enhance service recovery Train, Develop, and Grow Talent Guide new team members through training and hotel procedures Foster a culture of learning and collaboration Keep service standards top-of-mind through regular training refreshers What You Bring to the Experience: High school diploma or equivalent; degree in Hospitality or related field preferred 12 years of supervisory experience in a front office or guest services role Exceptional interpersonal and communication skills Proven problem-solving ability in a fast-paced environment Familiarity with hotel property management systems (preferably FSPMS) Ability to stand for long periods of time Flexibility to work evenings, weekends, and holidays Why You'll Love It Here: Full-Time Employee Perks Include: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off, Holidays & Vacation Days Flexible Spending Accounts & Identity Theft Protection Disability & Supplemental Life Insurance Employee Assistance Program Incredible Hotel & Travel Discounts

at any TPG or Marriott property! Career advancement in a company that promotes from within Part-time benefits also available. At Renaissance Boca Raton, we celebrate creativity, individuality, and passionate hospitality. We don't just offer jobs, we offer a place where leaders grow, service shines, and every day is a chance to create something remarkable. Apply today and bring your bold personality, leadership drive, and service heart to the front line. Boca Renaissance is franchise of Marriott International and an equal opportunity employer. EEO/VET/DISABLED