EVgo
Description
Position at EVgo
About EVgo:
EVgo (Nasdaq: EVGO) is one of the nation's largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo's owned and operated charging network is growing rapidly, and we're working to triple our network size by 2025. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future. Software is an integral part in realizing this vision and we are hiring a software manager to play a leadership role shaping our future.
Position Summary:
The Weekend Network Operations Center (NOC) Technician is a full-time role (5 days per week) that includes mandatory weekend coverage (Saturday and Sunday). This technician serves as the first point of contact for technical support of EVgo's EVSE network during weekend operations. In this role, you will monitor and manage the performance of EVgo's charging infrastructure, providing remote troubleshooting, maintenance coordination, and technical support. You will work with cross-functional teams and vendors to ensure chargers remain operational and issues are resolved quickly to meet service level expectations.
Responsibilities:
Monitor EVgo's charger network during weekend shifts, proactively identifying and responding to alerts or outages. Troubleshoot, test, and coordinate the repair or servicing of technical equipment remotely. Provide support for hardware and software malfunctions by identifying root causes and implementing or coordinating the appropriate solutions. Escalate complex or specialized service requests to the appropriate teams, ensuring ownership and follow-up for problem resolution. Manage vendor communication for weekend dispatches, confirming technician status and resolution progress. Serve as the primary weekend point of contact, responding to emails, calls, and tickets, and routing them to the proper resources when necessary. Proactively remove barriers that could delay response or repair times during weekend operations. Maintain accurate and timely updates in ticketing systems and ensure data integrity for all weekend activities, including maintenance records, alerts, and charger issue tracking. Generate weekend activity reports and provide handoff notes to weekday teams for continuity. Communicate effectively with internal departments (e.g., engineering, customer care) to support issue resolution and relay critical information. Qualifications:
2-5 years' experience in coordination/dispatch of field resources. Two-year college degree, or equivalent, in electronics, computer science, information systems. Ability to work a full-time schedule (5 days per week) with weekends (Saturday and Sunday) as part of the regular workweek. Desired Skills:
Ability to work flexible shifts; 20% local travel Flexibility to be scheduled during all network hours. Excellent communication and customer service skills. Strong computer, scientific and organizational skills. Outstanding problem-solving, analytical and interpretive skills. Capable of working independently or in a team environment
For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $76,500.00 USD to 93,500.00 USD. Actual salary may vary depending on job-related factors, including knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval). EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k).
To find out more, or to join the EVgo network, visit www.evgo.com. Connect with EVgo on Facebook and follow us on Twitter. At EVgo, we are committed to creating a more equitable and inclusive workplace where everyone feels welcome. Apply today to join our team and help make a meaningful impact in the fight against climate change. By submitting this form, you acknowledge you are sharing your personal information with EVgo. By proceeding, you consent to EVgo's Privacy Policy and Privacy Notice for California Residents. More detail regarding personal information we collect, how we use that information, how we share that information, and your rights and choices can be found
here .
Position at EVgo
About EVgo:
EVgo (Nasdaq: EVGO) is one of the nation's largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo's owned and operated charging network is growing rapidly, and we're working to triple our network size by 2025. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future. Software is an integral part in realizing this vision and we are hiring a software manager to play a leadership role shaping our future.
Position Summary:
The Weekend Network Operations Center (NOC) Technician is a full-time role (5 days per week) that includes mandatory weekend coverage (Saturday and Sunday). This technician serves as the first point of contact for technical support of EVgo's EVSE network during weekend operations. In this role, you will monitor and manage the performance of EVgo's charging infrastructure, providing remote troubleshooting, maintenance coordination, and technical support. You will work with cross-functional teams and vendors to ensure chargers remain operational and issues are resolved quickly to meet service level expectations.
Responsibilities:
Monitor EVgo's charger network during weekend shifts, proactively identifying and responding to alerts or outages. Troubleshoot, test, and coordinate the repair or servicing of technical equipment remotely. Provide support for hardware and software malfunctions by identifying root causes and implementing or coordinating the appropriate solutions. Escalate complex or specialized service requests to the appropriate teams, ensuring ownership and follow-up for problem resolution. Manage vendor communication for weekend dispatches, confirming technician status and resolution progress. Serve as the primary weekend point of contact, responding to emails, calls, and tickets, and routing them to the proper resources when necessary. Proactively remove barriers that could delay response or repair times during weekend operations. Maintain accurate and timely updates in ticketing systems and ensure data integrity for all weekend activities, including maintenance records, alerts, and charger issue tracking. Generate weekend activity reports and provide handoff notes to weekday teams for continuity. Communicate effectively with internal departments (e.g., engineering, customer care) to support issue resolution and relay critical information. Qualifications:
2-5 years' experience in coordination/dispatch of field resources. Two-year college degree, or equivalent, in electronics, computer science, information systems. Ability to work a full-time schedule (5 days per week) with weekends (Saturday and Sunday) as part of the regular workweek. Desired Skills:
Ability to work flexible shifts; 20% local travel Flexibility to be scheduled during all network hours. Excellent communication and customer service skills. Strong computer, scientific and organizational skills. Outstanding problem-solving, analytical and interpretive skills. Capable of working independently or in a team environment
For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $76,500.00 USD to 93,500.00 USD. Actual salary may vary depending on job-related factors, including knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval). EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k).
To find out more, or to join the EVgo network, visit www.evgo.com. Connect with EVgo on Facebook and follow us on Twitter. At EVgo, we are committed to creating a more equitable and inclusive workplace where everyone feels welcome. Apply today to join our team and help make a meaningful impact in the fight against climate change. By submitting this form, you acknowledge you are sharing your personal information with EVgo. By proceeding, you consent to EVgo's Privacy Policy and Privacy Notice for California Residents. More detail regarding personal information we collect, how we use that information, how we share that information, and your rights and choices can be found
here .