Four Seasons Hotels
Concierge
The Concierge is an integral part of the Front Desk Department. The main objective of this role is to ensure our VIP guests have a smooth arrival experience, a highly connected and engaged stay, and an ongoing relationship with our brand and our team. The Concierge team is expected to go above and beyond for our guests by utilizing their resources and knowledge of the local Naples area. Our goal is to enhance guest experiences and make their stay as enjoyable as possible! What You Will Do: Customer Service: Maintaining a welcoming, helpful, and discrete environment for every guest Technology: Answering phone calls while responding to chats and emails that come through our unique computer systems Communication: Connecting with our VIP guests to discuss their needs for transportation, restaurant reservations, amenities, preferences, arrival/departure time, etc. Teamwork: Working with team members to ensure guests are always taken care of What You Bring: Ability to work in a fast-paced environment while maintaining strong attention to detail Passion for guest services and hospitality Fluency in reading, writing, and spoken English is required Knowledge of Naples and the surrounding area is a plus Experience in a similar role is a plus What We Offer: Four Seasons believes in offering the best to the best when it comes to employee benefits! Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Employee discount for stays at any Four Seasons worldwide Complimentary dry cleaning for employee uniforms Complimentary employee meals Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
The Concierge is an integral part of the Front Desk Department. The main objective of this role is to ensure our VIP guests have a smooth arrival experience, a highly connected and engaged stay, and an ongoing relationship with our brand and our team. The Concierge team is expected to go above and beyond for our guests by utilizing their resources and knowledge of the local Naples area. Our goal is to enhance guest experiences and make their stay as enjoyable as possible! What You Will Do: Customer Service: Maintaining a welcoming, helpful, and discrete environment for every guest Technology: Answering phone calls while responding to chats and emails that come through our unique computer systems Communication: Connecting with our VIP guests to discuss their needs for transportation, restaurant reservations, amenities, preferences, arrival/departure time, etc. Teamwork: Working with team members to ensure guests are always taken care of What You Bring: Ability to work in a fast-paced environment while maintaining strong attention to detail Passion for guest services and hospitality Fluency in reading, writing, and spoken English is required Knowledge of Naples and the surrounding area is a plus Experience in a similar role is a plus What We Offer: Four Seasons believes in offering the best to the best when it comes to employee benefits! Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Employee discount for stays at any Four Seasons worldwide Complimentary dry cleaning for employee uniforms Complimentary employee meals Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf