Musco Sports Lighting
Control-Link Coordinator - Commissioning - New Projects
Musco Sports Lighting, Oskaloosa, Iowa, United States, 52577
Control-Link Coordinator
Commissioning (New Projects)
The Musco Control-Link Team has an opening for a Control-Link Coordinator-Commissioning (New Projects) at our Oskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you! Essential Criteria: Two year technical degree preferred with a focus on electrical concepts and principles. Three years' experience working with electrical installations and troubleshooting in a commercial or light industrial environment is preferred, or an equivalent combination of education and experience. Experience with electronics, project management, and technical customer support is a plus. Strong analytical, problem solving and customer service skills incorporating a proactive approach. Ability to communicate technical information via telephone and email. Working knowledge of Microsoft Excel, Microsoft Word, email, and familiarity with using the Internet. Ability to work under deadlines and handle pressure while dealing with multiple priorities. Overall strong communication skills and attention to detail. Basic knowledge of Musco products and services. Roles and Responsibilities: Track Control-Link projects from shipment to installation. Assist installing contractor (or customer) with product installation and commissioning by phone using automated commissioning and testing process to bring online. Answer inbound phone calls from customers, technical support staff, and escalated calls from Control-Link staff. Provide technical support to customers, Contractors, and Field Services when they contact and provide troubleshooting, follow-through, and resolution to the problem. Gather and input customer information into internal systems. Provide additional technical support, as needed, to other Service Team Groups. Other duties as assigned. Other Special Requirements: Working a regular rotation (once every 6-8 weeks) of "on-call" support during early morning and weekend hours for Control-Link Operators is required. A cell phone, computer equipment, and internet access from home will be provided. Occasional travel may be required. Who is Musco: Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide. Team Culture and Partnerships: At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships. At Musco, we make it happen and want you to be a part of it.
Commissioning (New Projects)
The Musco Control-Link Team has an opening for a Control-Link Coordinator-Commissioning (New Projects) at our Oskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you! Essential Criteria: Two year technical degree preferred with a focus on electrical concepts and principles. Three years' experience working with electrical installations and troubleshooting in a commercial or light industrial environment is preferred, or an equivalent combination of education and experience. Experience with electronics, project management, and technical customer support is a plus. Strong analytical, problem solving and customer service skills incorporating a proactive approach. Ability to communicate technical information via telephone and email. Working knowledge of Microsoft Excel, Microsoft Word, email, and familiarity with using the Internet. Ability to work under deadlines and handle pressure while dealing with multiple priorities. Overall strong communication skills and attention to detail. Basic knowledge of Musco products and services. Roles and Responsibilities: Track Control-Link projects from shipment to installation. Assist installing contractor (or customer) with product installation and commissioning by phone using automated commissioning and testing process to bring online. Answer inbound phone calls from customers, technical support staff, and escalated calls from Control-Link staff. Provide technical support to customers, Contractors, and Field Services when they contact and provide troubleshooting, follow-through, and resolution to the problem. Gather and input customer information into internal systems. Provide additional technical support, as needed, to other Service Team Groups. Other duties as assigned. Other Special Requirements: Working a regular rotation (once every 6-8 weeks) of "on-call" support during early morning and weekend hours for Control-Link Operators is required. A cell phone, computer equipment, and internet access from home will be provided. Occasional travel may be required. Who is Musco: Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide. Team Culture and Partnerships: At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships. At Musco, we make it happen and want you to be a part of it.