Emerson College
Box Office Ticket Representative
Emerson College, Boston, Massachusetts, United States, 02108
Box Office Ticket Representative
Emerson College's Office of the Arts is seeking personable and responsible Box Office Ticket Representatives for part-time employment in downtown Boston's Theatre District. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and within a team, both in a fast-paced environment and in quieter office settings. This is an entry-level box office position with opportunity for growth into other higher level part-time box positions. Come learn the inner workings of a non-profit, professional arts organization that presents international theatre in Boston and supports student and community productions. Ticket representatives can generally expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week (6-12 hours is a more typical range). Hours are dependent on event schedule and individual availability. There is some flexibility as we try our best to accommodate individual scheduling needs. Pay is $17.00/hour with opportunities for advancement after 3+ months. Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson's Colonial Theatre) Duties: Sell tickets and season packages and take donations over the phone and in-person using AudienceView ticketing software Distribute tickets before performances Participate in the box office's internal equity, diversity, and inclusion learning and projects to contribute to a more anti-racist workplace and theater experience Execute administrative box office tasks such as ticket mailings and online database cleanup Answer patron questions and concerns over the phone, via email, and in person, quickly navigating our internal wiki, our public websites, and google to find information Stay informed of our programming and policies and be comfortable talking about them with patrons and colleagues Be responsible for handling sensitive financial information, multiple payment forms (credit cards, cash, checks), and confidential patron data Other Responsibilities: Assist full-time staff with long-term projects to continuously improve our box office work culture and our patron experience Perform other related duties as assigned. Qualifications: Interpersonal: Willingness to learn and ability to manage multiple ongoing tasks Problem-solving and collaboration skills Technical: Nearly all aspects of this position require the use of a computer: basic computer skills including email communication, browser and folder navigation, window management, and typing are essential and required. Basic phone skills including answering/transferring calls, listening to voicemails, and making outbound calls as needed. Preferred Qualifications: Interest in theater, film, live music, or other artforms Customer service experience Cash and credit card handling experience Previous box office, theater, or ticketing software experience Willing to engage in team-wide discussions around equity, justice, and inclusion in the arts Knowledge of Google Workspace, Microsoft Office, and Zoom Physical Place and Existing Conditions: Typical office conditions Desks and chairs are higher than average due to positioning at Box Office windows Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Emerson College's Office of the Arts is seeking personable and responsible Box Office Ticket Representatives for part-time employment in downtown Boston's Theatre District. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and within a team, both in a fast-paced environment and in quieter office settings. This is an entry-level box office position with opportunity for growth into other higher level part-time box positions. Come learn the inner workings of a non-profit, professional arts organization that presents international theatre in Boston and supports student and community productions. Ticket representatives can generally expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week (6-12 hours is a more typical range). Hours are dependent on event schedule and individual availability. There is some flexibility as we try our best to accommodate individual scheduling needs. Pay is $17.00/hour with opportunities for advancement after 3+ months. Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson's Colonial Theatre) Duties: Sell tickets and season packages and take donations over the phone and in-person using AudienceView ticketing software Distribute tickets before performances Participate in the box office's internal equity, diversity, and inclusion learning and projects to contribute to a more anti-racist workplace and theater experience Execute administrative box office tasks such as ticket mailings and online database cleanup Answer patron questions and concerns over the phone, via email, and in person, quickly navigating our internal wiki, our public websites, and google to find information Stay informed of our programming and policies and be comfortable talking about them with patrons and colleagues Be responsible for handling sensitive financial information, multiple payment forms (credit cards, cash, checks), and confidential patron data Other Responsibilities: Assist full-time staff with long-term projects to continuously improve our box office work culture and our patron experience Perform other related duties as assigned. Qualifications: Interpersonal: Willingness to learn and ability to manage multiple ongoing tasks Problem-solving and collaboration skills Technical: Nearly all aspects of this position require the use of a computer: basic computer skills including email communication, browser and folder navigation, window management, and typing are essential and required. Basic phone skills including answering/transferring calls, listening to voicemails, and making outbound calls as needed. Preferred Qualifications: Interest in theater, film, live music, or other artforms Customer service experience Cash and credit card handling experience Previous box office, theater, or ticketing software experience Willing to engage in team-wide discussions around equity, justice, and inclusion in the arts Knowledge of Google Workspace, Microsoft Office, and Zoom Physical Place and Existing Conditions: Typical office conditions Desks and chairs are higher than average due to positioning at Box Office windows Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.