The Manchester Hotel
The Manchester Hotel
The Manchester follows suit
a handsome monument built to Lexington Kentucky's unbridled enthusiasm, warm Southern light, and full-galloped feeling. As a Lead Valet Attendant at The Manchester Hotel, you will be an integral part of the guest services team by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards and efficiently managing valet parking services. Responsibilities: Operational Support Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service. Guest Service and Issue Resolution Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times. Lead daily pre-shift meetings to communicate important updates, maintain open communication and encourage teamwork and a positive work environment. Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates. Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence. Guest Arrival and Departure Ensure all guests are greeted with warmth and professionalism. Assist with the check-in and check-out process, providing information about the hotel's amenities. Luggage Assistance Ensure all staff members offer assistance with carrying luggage and provide information about room features. Safely handle guests' luggage, transporting it to and from rooms promptly. Valet Parking Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles. Ensure you as well as all valet team members drive and park vehicles safely, adhering to company and safety standards. Communication Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services. Relay important information about guest preferences and special requests. Safety and Security Ensure all valet team members are monitoring the entrance area for any suspicious activity and report concerns promptly. Ensure all valet team members are adhering to safety and security procedures to ensure the well-being of guests and their belongings. Requirements: Minimum 18 years of age. Customer service & Supervisory Experience a plus. Ability to wear uniform completely and properly and be neatly groomed. Valid driver's License. Ability to pass a background check and motor vehicle record (MVR) check. Capability to run, retrieve vehicles, and lift luggage up to 50 pounds. Ability to drive a manual transmission (stick shift). Ability to use personal cell phone for work purposes. Customer-focused mindset with a commitment to providing exceptional service. Physical ability to list and transport luggage, stand for extended periods, and work outdoors. Flexibility to work varied shifts, including weekends and holidays. The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
The Manchester follows suit
a handsome monument built to Lexington Kentucky's unbridled enthusiasm, warm Southern light, and full-galloped feeling. As a Lead Valet Attendant at The Manchester Hotel, you will be an integral part of the guest services team by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards and efficiently managing valet parking services. Responsibilities: Operational Support Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service. Guest Service and Issue Resolution Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times. Lead daily pre-shift meetings to communicate important updates, maintain open communication and encourage teamwork and a positive work environment. Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates. Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence. Guest Arrival and Departure Ensure all guests are greeted with warmth and professionalism. Assist with the check-in and check-out process, providing information about the hotel's amenities. Luggage Assistance Ensure all staff members offer assistance with carrying luggage and provide information about room features. Safely handle guests' luggage, transporting it to and from rooms promptly. Valet Parking Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles. Ensure you as well as all valet team members drive and park vehicles safely, adhering to company and safety standards. Communication Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services. Relay important information about guest preferences and special requests. Safety and Security Ensure all valet team members are monitoring the entrance area for any suspicious activity and report concerns promptly. Ensure all valet team members are adhering to safety and security procedures to ensure the well-being of guests and their belongings. Requirements: Minimum 18 years of age. Customer service & Supervisory Experience a plus. Ability to wear uniform completely and properly and be neatly groomed. Valid driver's License. Ability to pass a background check and motor vehicle record (MVR) check. Capability to run, retrieve vehicles, and lift luggage up to 50 pounds. Ability to drive a manual transmission (stick shift). Ability to use personal cell phone for work purposes. Customer-focused mindset with a commitment to providing exceptional service. Physical ability to list and transport luggage, stand for extended periods, and work outdoors. Flexibility to work varied shifts, including weekends and holidays. The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.