VetJobs
Customer Field Representative I - Apex, NC
VetJobs, Apex, North Carolina, United States, 27502
Customer Field Representative I - Apex, NC
Attention Military Affiliated Job Seekers Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Union/Non: This is a non-union position Enbridge is currently seeking a Customer Field Representative I. This position reports to Enbridge Gas North Carolina's Apex Operations Center in Apex, North Carolina. What You Will Do: This entry level position is responsible for reviewing account information to determine disconnection of service, extension of service, customer change accounts, and final bill orders; performs Automated Read Only Program (AROP) duties to include but not limited downloading information to vehicle computer; driving scheduled route to collect automated reader reading information for customer change orders, and uploading information from vehicle computer to automated read-only program (FCS) on desktop; performing physical disconnection of gas meters due to nonpayment of utility bills at customers' premises and based on assigned location, painting residential meter sites and participating in restoration of system outages. Minimum Education Required: High School/GED Job Category: Customer Service Additional Qualifications/Responsibilities: Who You Are: 0-2 years' experience in related field. Completion of high school or equivalent (i.e., GED) is required. Must have a valid driver's license with a safe driving record. Basic computer knowledge and skills, including Microsoft Word, Excel, and Outlook. Ability to use hand tools such as a meter key and adjustable wrench. Basic knowledge and skills in customer service and credit/collections. Basic troubleshooting, problem-solving, and mathematical skills for reviewing customer accounts. Basic ability to read maps and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns. Ability to retain knowledge of company's credit policies and North Carolina Utilities Commission rules and regulations. Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner. Ability to effectively read gas meters, and accurately research and record meter and account information on a computer. Ability to work independently and as part of a diverse team. Ability to frequently travel to customers' premises, where encounters with agitated customers or dogs and other animals may occur. Ability to balance and prioritize workload based upon time of year. Working Conditions: Work is both in an office environment and at customers' premises outside in varying weather conditions (i.e. heat, cold, rain). Position requires the ability to squat multiple times daily for accessing gas meters. Heavy lifting up to 75 lbs. independently required. May encounter insects, dogs, or other animals at customer's premise. May encounter agitated/irate customers. May be required to work overtime. Physical Requirements (Include but are not limited to): Balancing, bending and stooping, climbing, crawling, carrying (up to 50 pounds), grasping, kneeling, lifting (up to 75 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement. Mental Requirements (Include but are not limited to): Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance.
Attention Military Affiliated Job Seekers Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Union/Non: This is a non-union position Enbridge is currently seeking a Customer Field Representative I. This position reports to Enbridge Gas North Carolina's Apex Operations Center in Apex, North Carolina. What You Will Do: This entry level position is responsible for reviewing account information to determine disconnection of service, extension of service, customer change accounts, and final bill orders; performs Automated Read Only Program (AROP) duties to include but not limited downloading information to vehicle computer; driving scheduled route to collect automated reader reading information for customer change orders, and uploading information from vehicle computer to automated read-only program (FCS) on desktop; performing physical disconnection of gas meters due to nonpayment of utility bills at customers' premises and based on assigned location, painting residential meter sites and participating in restoration of system outages. Minimum Education Required: High School/GED Job Category: Customer Service Additional Qualifications/Responsibilities: Who You Are: 0-2 years' experience in related field. Completion of high school or equivalent (i.e., GED) is required. Must have a valid driver's license with a safe driving record. Basic computer knowledge and skills, including Microsoft Word, Excel, and Outlook. Ability to use hand tools such as a meter key and adjustable wrench. Basic knowledge and skills in customer service and credit/collections. Basic troubleshooting, problem-solving, and mathematical skills for reviewing customer accounts. Basic ability to read maps and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns. Ability to retain knowledge of company's credit policies and North Carolina Utilities Commission rules and regulations. Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner. Ability to effectively read gas meters, and accurately research and record meter and account information on a computer. Ability to work independently and as part of a diverse team. Ability to frequently travel to customers' premises, where encounters with agitated customers or dogs and other animals may occur. Ability to balance and prioritize workload based upon time of year. Working Conditions: Work is both in an office environment and at customers' premises outside in varying weather conditions (i.e. heat, cold, rain). Position requires the ability to squat multiple times daily for accessing gas meters. Heavy lifting up to 75 lbs. independently required. May encounter insects, dogs, or other animals at customer's premise. May encounter agitated/irate customers. May be required to work overtime. Physical Requirements (Include but are not limited to): Balancing, bending and stooping, climbing, crawling, carrying (up to 50 pounds), grasping, kneeling, lifting (up to 75 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement. Mental Requirements (Include but are not limited to): Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance.