Surge
Customer Solutions Representative
Position Overview As a Customer Solution Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience. Responsibilities Include Customer Orders & Interaction : Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely. Calls answered within 2 Rings Process Returns Assist Walk-in Customers (where applicable) eCommerce Set-Up 2 hour or Less Email Response Times Management of Shared Team Mailbox Open & Close Cash Drawer (P21) Customer Relationship Management:
Support with building and maintaining positive relationships with customers to increase loyalty and repeat business. Immediate Response to Customer Issues Follow-Up on Delivery Issues Store Customer Credit Card Information Customer & Ship-To Maintenance Customer/Delivery Note Maintenance Customer Growth Initiatives: Cross-Selling
- Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction. Upselling
- Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value. Product Knowledge:
Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers. The ideal candidate will have At least 1 year of Customer Service experience Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills Proficiency with CRM software and other customer support tools Keen attention to detail and accuracy in handling data and documentation A proactive nature with strong problem-solving skills Strong organizational and time management skills Ability to work independently and collaboratively Customer-centric with a focus on delivering exceptional service Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone Full-Time
Position Overview As a Customer Solution Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience. Responsibilities Include Customer Orders & Interaction : Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely. Calls answered within 2 Rings Process Returns Assist Walk-in Customers (where applicable) eCommerce Set-Up 2 hour or Less Email Response Times Management of Shared Team Mailbox Open & Close Cash Drawer (P21) Customer Relationship Management:
Support with building and maintaining positive relationships with customers to increase loyalty and repeat business. Immediate Response to Customer Issues Follow-Up on Delivery Issues Store Customer Credit Card Information Customer & Ship-To Maintenance Customer/Delivery Note Maintenance Customer Growth Initiatives: Cross-Selling
- Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction. Upselling
- Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value. Product Knowledge:
Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers. The ideal candidate will have At least 1 year of Customer Service experience Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills Proficiency with CRM software and other customer support tools Keen attention to detail and accuracy in handling data and documentation A proactive nature with strong problem-solving skills Strong organizational and time management skills Ability to work independently and collaboratively Customer-centric with a focus on delivering exceptional service Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone Full-Time