LanceSoft
We are holding an
onsite Hiring event
for one of our fortune clients on
Monday, September 9th
at
8901 Farrow Rd, Columbia , where candidates will have a 15-minute interview with our management team. Selected candidates will start
Monday, October 13th
- no staggered starts. Key Details: Pay Rate:
$18.00/hour (weekly pay) Type:
Contract-to-Hire Location:
Onsite only (local candidates required) Training:
8 weeks (4 weeks classroom + 4 weeks hands-on) Training Schedule:
Mon-Fri, 8:00 AM-4:30 PM Post-Training Schedule:
Mon-Fri, availability between 8:00 AM-6:00 PM Role:
High-volume call center, customer service focus Role Overview: This is a
high-volume call center
customer service position. Responsibilities include handling inbound inquiries (phone, written, web, walk-in), resolving issues through research and coordination with other departments, providing feedback to management, maintaining records, and assisting with training.
Job Description:
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. • 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. • 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. • 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. • 10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. • 5% Assist with the training of new employees and cross training of coworkers.
Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
onsite Hiring event
for one of our fortune clients on
Monday, September 9th
at
8901 Farrow Rd, Columbia , where candidates will have a 15-minute interview with our management team. Selected candidates will start
Monday, October 13th
- no staggered starts. Key Details: Pay Rate:
$18.00/hour (weekly pay) Type:
Contract-to-Hire Location:
Onsite only (local candidates required) Training:
8 weeks (4 weeks classroom + 4 weeks hands-on) Training Schedule:
Mon-Fri, 8:00 AM-4:30 PM Post-Training Schedule:
Mon-Fri, availability between 8:00 AM-6:00 PM Role:
High-volume call center, customer service focus Role Overview: This is a
high-volume call center
customer service position. Responsibilities include handling inbound inquiries (phone, written, web, walk-in), resolving issues through research and coordination with other departments, providing feedback to management, maintaining records, and assisting with training.
Job Description:
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. • 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. • 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. • 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. • 10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. • 5% Assist with the training of new employees and cross training of coworkers.
Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.