RKW Residential
Assistant Property Manager - The Holly by Soleste
RKW Residential, Hollywood, Florida, United States, 33021
Assistant Property Manager - The Holly by Soleste
Performs duties associated with leasing apartments to new tenants. Greets prospects and qualifies by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately records all telephone and in-person visits on Guest Cards and in Rent Manager. Files own guest cards and maintains according to established procedures. Inspects models and available, communicates related service needs to Assistant Property Manager. Demonstrates community and apartment/model and applies product knowledge to prospect needs by communicating the features and benefits; closes the sale. Has prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Updates availability report, processes applications for approvals (i.e., credit check, rental history, etc.). Submits processed applications to the Property Manager for approval. Follows up with applicant regarding status. Ensures apartment is ready for resident to move-in on the agreed date. Immediately follows up on prospects that did not close and attempts to close the sale again. If unable to help the prospect, refers them to sister communities to meet the prospect's needs. Secures new resident signature(s) on appropriate paperwork prior to move-in. Orients new residents to the community. Assists in monitoring renewals. Distributes and follows up on renewal notices. Monitors advertising effectiveness. Gathers information about market competition in the area and files. Represents the company in a professional manner at all times. Operates computers programmed with accounting software to record, store, and analyze information. Understands the lease and contracted credit report application. Accepts rental payments and posts rents to the computer. Complies with federal, state, and company policies, procedures, and regulations. Records monies collected and prepares bank deposit slips on an ongoing basis. Debits, credits, and totals accounts on computer spreadsheets and databases using specialized accounting software. Ensures that all proper and legal documents are received, current, accurately verified, and entered into the computer from new vendors, prior to payment being processed. Communicates with Property Managers regarding the accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures. Ensures that all invoices received from the properties are approved, entered, and paid within a timely manner. Accesses computerized financial information to resolve vendor and payment disputes. Checks figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Operates 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents. Prepares statement of accounting notices for past residents. Prepares, reviews, and closes financial books for assigned properties on a monthly basis. Prepares and reviews quarterly and year-end reports. Provides accounting support to Property Manager. Assists in lease transactions by typing leases, gathering applicant's history and credit approvals. Maintains accurate monthly commission sheets on leases, renewals, and delinquencies for bonus purposes. Assumes Community Manager's duties/authority in the absence of the immediate supervisor in accordance with company and community guidelines. Provides general clerical assistance to the community office. Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager. Organizes and files all applicable reports, leases, and paperwork. Proofreads all lease paperwork and processes move-ins and move-outs. Processes all security deposit move-out reports. Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with the resident when work is completed. Maintains accurate resident records. Updates on the daily basis all rents, deposits, and application fees received from residents. Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Deposits all receipts prior to bank close each day. Receives all telephone calls and in-person visits. Listens to resident requests, concerns, and comments. Quickly completes the maintenance Service Request and informs the maintenance team. Answers questions for residents about the community, repairs, rent, rules, etc. Follows up on a timely basis if unable to respond to residents on all matters. Ensures all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. Maintains open communication with the Property Manager and Maintenance Supervisor. Contributes to the cleanliness and curb appeal of the community on a continuing basis. Assists in planning resident functions. Attends functions and participates as a host for any functions as directed by the Property Manager. Enforces policies of the community. Physically inspects the community when on grounds, picks up litter, and reports any service needs to the maintenance staff. Will also inspect move-outs and vacancies when requested. Collects move-out keys and moves tenants out of the system in Rent Manager. Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products, and services; continually works to improve supervisory skills. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position;
Performs duties associated with leasing apartments to new tenants. Greets prospects and qualifies by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately records all telephone and in-person visits on Guest Cards and in Rent Manager. Files own guest cards and maintains according to established procedures. Inspects models and available, communicates related service needs to Assistant Property Manager. Demonstrates community and apartment/model and applies product knowledge to prospect needs by communicating the features and benefits; closes the sale. Has prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Updates availability report, processes applications for approvals (i.e., credit check, rental history, etc.). Submits processed applications to the Property Manager for approval. Follows up with applicant regarding status. Ensures apartment is ready for resident to move-in on the agreed date. Immediately follows up on prospects that did not close and attempts to close the sale again. If unable to help the prospect, refers them to sister communities to meet the prospect's needs. Secures new resident signature(s) on appropriate paperwork prior to move-in. Orients new residents to the community. Assists in monitoring renewals. Distributes and follows up on renewal notices. Monitors advertising effectiveness. Gathers information about market competition in the area and files. Represents the company in a professional manner at all times. Operates computers programmed with accounting software to record, store, and analyze information. Understands the lease and contracted credit report application. Accepts rental payments and posts rents to the computer. Complies with federal, state, and company policies, procedures, and regulations. Records monies collected and prepares bank deposit slips on an ongoing basis. Debits, credits, and totals accounts on computer spreadsheets and databases using specialized accounting software. Ensures that all proper and legal documents are received, current, accurately verified, and entered into the computer from new vendors, prior to payment being processed. Communicates with Property Managers regarding the accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures. Ensures that all invoices received from the properties are approved, entered, and paid within a timely manner. Accesses computerized financial information to resolve vendor and payment disputes. Checks figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Operates 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents. Prepares statement of accounting notices for past residents. Prepares, reviews, and closes financial books for assigned properties on a monthly basis. Prepares and reviews quarterly and year-end reports. Provides accounting support to Property Manager. Assists in lease transactions by typing leases, gathering applicant's history and credit approvals. Maintains accurate monthly commission sheets on leases, renewals, and delinquencies for bonus purposes. Assumes Community Manager's duties/authority in the absence of the immediate supervisor in accordance with company and community guidelines. Provides general clerical assistance to the community office. Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager. Organizes and files all applicable reports, leases, and paperwork. Proofreads all lease paperwork and processes move-ins and move-outs. Processes all security deposit move-out reports. Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with the resident when work is completed. Maintains accurate resident records. Updates on the daily basis all rents, deposits, and application fees received from residents. Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Deposits all receipts prior to bank close each day. Receives all telephone calls and in-person visits. Listens to resident requests, concerns, and comments. Quickly completes the maintenance Service Request and informs the maintenance team. Answers questions for residents about the community, repairs, rent, rules, etc. Follows up on a timely basis if unable to respond to residents on all matters. Ensures all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. Maintains open communication with the Property Manager and Maintenance Supervisor. Contributes to the cleanliness and curb appeal of the community on a continuing basis. Assists in planning resident functions. Attends functions and participates as a host for any functions as directed by the Property Manager. Enforces policies of the community. Physically inspects the community when on grounds, picks up litter, and reports any service needs to the maintenance staff. Will also inspect move-outs and vacancies when requested. Collects move-out keys and moves tenants out of the system in Rent Manager. Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products, and services; continually works to improve supervisory skills. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position;