Grand Traverse Resort And Spa
Housekeeping Supervisor
Responsibilities include maintaining levels of quality as established by the Executive Housekeeper, all activities of employees in assigned area, supervising the daily cleaning and maintenance of rooms, hallways and linen rooms. Assist in the daily payroll tracking, attendance, productivity, inventory management, phone calls, and the lost and found. Conduct training and supervision of Room Attendants and House Persons. Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping. Essential duties and responsibilities include monitoring OSHA standards and promoting a safe environment for all housekeeping staff, maintaining accurate records of all rooms that are cleaned, completing and submitting any required reports or paperwork accurately and timely, ensuring that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion, and ensuring that all housekeeping carts and linen closets are fully stocked and cleaned. Other duties include helping in any area of housekeeping as needed, ensuring that all public space in assigned areas are maintained to department standards, thoroughly inspecting each room after Room Attendants have cleaned them, consistently presenting a professional image to Grand Traverse Resort and Spa staff and its guests, assisting in answering incoming calls and directing to the proper areas, assisting in control of Lost and Found/Uniform room, ensuring that the master keys, radios and pagers are returned to the proper areas and investigating if any are missing, maintaining the files and regulations of GTRS housekeeping department, maintaining and supporting high morale of the House Persons and Room Attendants, ensuring that all Room Attendants and House Persons are meeting and exceeding GTRS standards, assisting the Executive Housekeeper with the creation and issuance of performance evaluations, completely monitoring employee training and conduct, responsible for assisting Training Manager and Executive Housekeeper assess training needs for your department, responsible for making sure all assigned employees comply with Personal Appearance Standards, must comply with the GTRS Open Door Policy and assist with progressive counseling procedures, must understand and abide by environmental practices of the resort, and other duties as assigned. Education/experience includes a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting, at least 6 months previous housekeeping experience, must be at least 18 years of age, must have a current valid Michigan drivers license and be insurable under the company's plan, and proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred. Other skills and abilities include ability to train and supervise others in job procedures, good guest service skills as there will be frequent contact with other employees and guests, must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management, must have excellent multi-tasking, organization, and communication skills, must project a positive attitude at all times, must enjoy and work well with others, must possess excellent time management skills and be comfortable with meeting firm deadlines. Supervisory responsibilities include planning, supervising, and being accountable for all employees' daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct. Typical physical demands include standing for long periods of time, frequently required to use hands to finger, handle, or feel and talk or hear, occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl, occasionally lift and/or move up to 50 pounds, and environment is often noisy. Must be able to work around a lot of people a lot of the time. Ear pieces must be worn at all times so as to not interfere with our guests stay. Typical mental demands include comprehend and follow instructions, perform assigned tasks and meet deadlines that may be complex or varied, ability to handle sensitive situations and have difficult conversations, influence people and make decisions, direct, control and plan, interact with co-workers in written form, communicate orally, and handle stress for long periods of time. Working conditions include the noise level in the work environment is usually moderate. Comments include Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.
Responsibilities include maintaining levels of quality as established by the Executive Housekeeper, all activities of employees in assigned area, supervising the daily cleaning and maintenance of rooms, hallways and linen rooms. Assist in the daily payroll tracking, attendance, productivity, inventory management, phone calls, and the lost and found. Conduct training and supervision of Room Attendants and House Persons. Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping. Essential duties and responsibilities include monitoring OSHA standards and promoting a safe environment for all housekeeping staff, maintaining accurate records of all rooms that are cleaned, completing and submitting any required reports or paperwork accurately and timely, ensuring that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion, and ensuring that all housekeeping carts and linen closets are fully stocked and cleaned. Other duties include helping in any area of housekeeping as needed, ensuring that all public space in assigned areas are maintained to department standards, thoroughly inspecting each room after Room Attendants have cleaned them, consistently presenting a professional image to Grand Traverse Resort and Spa staff and its guests, assisting in answering incoming calls and directing to the proper areas, assisting in control of Lost and Found/Uniform room, ensuring that the master keys, radios and pagers are returned to the proper areas and investigating if any are missing, maintaining the files and regulations of GTRS housekeeping department, maintaining and supporting high morale of the House Persons and Room Attendants, ensuring that all Room Attendants and House Persons are meeting and exceeding GTRS standards, assisting the Executive Housekeeper with the creation and issuance of performance evaluations, completely monitoring employee training and conduct, responsible for assisting Training Manager and Executive Housekeeper assess training needs for your department, responsible for making sure all assigned employees comply with Personal Appearance Standards, must comply with the GTRS Open Door Policy and assist with progressive counseling procedures, must understand and abide by environmental practices of the resort, and other duties as assigned. Education/experience includes a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting, at least 6 months previous housekeeping experience, must be at least 18 years of age, must have a current valid Michigan drivers license and be insurable under the company's plan, and proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred. Other skills and abilities include ability to train and supervise others in job procedures, good guest service skills as there will be frequent contact with other employees and guests, must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management, must have excellent multi-tasking, organization, and communication skills, must project a positive attitude at all times, must enjoy and work well with others, must possess excellent time management skills and be comfortable with meeting firm deadlines. Supervisory responsibilities include planning, supervising, and being accountable for all employees' daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct. Typical physical demands include standing for long periods of time, frequently required to use hands to finger, handle, or feel and talk or hear, occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl, occasionally lift and/or move up to 50 pounds, and environment is often noisy. Must be able to work around a lot of people a lot of the time. Ear pieces must be worn at all times so as to not interfere with our guests stay. Typical mental demands include comprehend and follow instructions, perform assigned tasks and meet deadlines that may be complex or varied, ability to handle sensitive situations and have difficult conversations, influence people and make decisions, direct, control and plan, interact with co-workers in written form, communicate orally, and handle stress for long periods of time. Working conditions include the noise level in the work environment is usually moderate. Comments include Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.