Houston Methodist
Security Officer
At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff, and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control, and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff, and visitor safety. The Security Officer position may also: Maintain high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff, and assets. Use professional telephone etiquette. Communicate effectively with management and coworkers on tasks, processes, and procedures. Actively respond to requests for personal security coverage, assistance with directions, information, and guidance. Promote a positive work environment and contribute to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Contribute towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. Secure premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area. Respond to all radio dispatches, answer calls and complaints and accurately assess, respond timely, provide appropriate assistance and make recommendations as needed for all emergent situations. Accurately communicate and/or generate and complete reports by recording occurrences, information, observations, surveillance activities, and conducting witness interviews. Respond immediately to all emergency codes and take appropriate action. Maintain a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA. Prevent loss and damage by reporting irregularities, informing violators of policy and procedures. Utilize and maintain HM and department equipment according to manufacturer specifications. Utilize resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Implement actions that promote workplace safety culture and proactively prevent workplace violence. Support hospital and department goals and offer innovative solutions through participation in department projects. Assume responsibility for self-growth and development by participating in in-services programs and continuing education. Ensure own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications: Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Work Experience: Criminal justice, security, or related experience preferred. License/Certification: Licenses and Certifications - Required: Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure AND DL - Driver License - State Licensure -- Must obtain a Texas DL within 90 days AND IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) within 90 days AND NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days Licenses and Certifications - Preferred: BLS - Basic Life Support or Instructor (AHA) Knowledge, Skills, and Abilities: Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations. Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles. Must have the ability to multitask and function calmly in stressful situations. Must possess strong customer service skills. Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail. Knowledgeable of all Public Safety Policies and Procedures. Understand HIPAA and Patient confidentiality compliance. Demonstrates emergency preparedness knowledge. Supplemental Requirements: Work Attire: Uniform Yes Scrubs No Business professional No Other (department approved) No On-Call*: Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call* No Travel**: Travel specifications may vary by department May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No Company Profile: Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.
At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff, and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control, and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff, and visitor safety. The Security Officer position may also: Maintain high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff, and assets. Use professional telephone etiquette. Communicate effectively with management and coworkers on tasks, processes, and procedures. Actively respond to requests for personal security coverage, assistance with directions, information, and guidance. Promote a positive work environment and contribute to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Contribute towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. Secure premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area. Respond to all radio dispatches, answer calls and complaints and accurately assess, respond timely, provide appropriate assistance and make recommendations as needed for all emergent situations. Accurately communicate and/or generate and complete reports by recording occurrences, information, observations, surveillance activities, and conducting witness interviews. Respond immediately to all emergency codes and take appropriate action. Maintain a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA. Prevent loss and damage by reporting irregularities, informing violators of policy and procedures. Utilize and maintain HM and department equipment according to manufacturer specifications. Utilize resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Implement actions that promote workplace safety culture and proactively prevent workplace violence. Support hospital and department goals and offer innovative solutions through participation in department projects. Assume responsibility for self-growth and development by participating in in-services programs and continuing education. Ensure own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications: Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Work Experience: Criminal justice, security, or related experience preferred. License/Certification: Licenses and Certifications - Required: Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure AND DL - Driver License - State Licensure -- Must obtain a Texas DL within 90 days AND IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) within 90 days AND NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days Licenses and Certifications - Preferred: BLS - Basic Life Support or Instructor (AHA) Knowledge, Skills, and Abilities: Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations. Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles. Must have the ability to multitask and function calmly in stressful situations. Must possess strong customer service skills. Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail. Knowledgeable of all Public Safety Policies and Procedures. Understand HIPAA and Patient confidentiality compliance. Demonstrates emergency preparedness knowledge. Supplemental Requirements: Work Attire: Uniform Yes Scrubs No Business professional No Other (department approved) No On-Call*: Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call* No Travel**: Travel specifications may vary by department May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No Company Profile: Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.