Lurie Children's Hospital
Patient Service Representative I
Lurie Children's Hospital, Schaumburg, Illinois, United States, 60173
Patient Service Representative
Patient Service Representative position at Ann & Robert H. Lurie Children's Hospital of Chicago. The hospital provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research, and family-friendly design. Location: Outpatient Center in Schaumburg Tentative hire date July 1, 2025. Hours of operation: Day shift anywhere from 7am - 7pm, with Saturday coverage. Key Skills and Qualifications: High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing, and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in a fast-paced environment. Ability to manage stressful situations appropriately. Job Duties: Completes pre-registration as well as full registration as needed for families. Ensures eligibility information accurate. Obtains patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic. Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate. Checks system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same same day service. Informs as well as collects payments as appropriate (estimates, copays, outstanding balances, self-pay, etc.) via CCF as well as Health Fusion where applicable. Makes copies of insurance cards as appropriate. Ensures families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned. Provides ID Band to patients as appropriate. Informs patient/families of any wait times or delays in service. Schedules appointments (new, return, same day as well as ancillary appointments) as needed. May be required to enter patient information in additional electronic systems. Adheres to organizational Power all principles. Maintains confidentiality and HIPPA rules. Completes check-out procedures; prepares required forms for distribution. Communicates with other Patient Service Representative staff and department team members to coordinate activities. Other job functions as assigned. Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the workflow, the below process should be included as part of the check-in process: Outpatient Lab: Requirement to enter and/or release lab orders Follow Epicare link process for orders Ensures all paper orders are appropriate/acceptable Enter orders via written orders mode when presented with paper order Maintain all written orders as per process for scanning Contacts referring provider when appropriate Enter notes in Epic regarding # of test and specific instructions Follow process for Research, Drop off, Miscellaneous Orders Medical Imaging: Follow process for checking in patient Follow the Epice Care Link process Create and/or collect patient payment estimates If paper order follow Written Order process Schedule appointment from the order Contact referring physician when appropriate Outpatient Surgery: Follow process for patient admission via Optime workflow Collect co-payments or deductibles for outpatient surgeries LCPC-TCP: Answers backline and patient phone lines (department specific), handles according to needs of caller Creates Recalls and Waitlist notifications when appropriate Completes daily No Show documentation and communicates with family to reschedule Documents and sends patient messages to providers via Epic in-basket Other job functions as assigned Education: High School Diploma/GED (Required) Pay Range: $19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental, and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D, and Disability Critical Illness, Accident, and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a place for you with us: At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints
recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: candidatesupport@luriechildrens.org
Patient Service Representative position at Ann & Robert H. Lurie Children's Hospital of Chicago. The hospital provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research, and family-friendly design. Location: Outpatient Center in Schaumburg Tentative hire date July 1, 2025. Hours of operation: Day shift anywhere from 7am - 7pm, with Saturday coverage. Key Skills and Qualifications: High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing, and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in a fast-paced environment. Ability to manage stressful situations appropriately. Job Duties: Completes pre-registration as well as full registration as needed for families. Ensures eligibility information accurate. Obtains patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic. Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate. Checks system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same same day service. Informs as well as collects payments as appropriate (estimates, copays, outstanding balances, self-pay, etc.) via CCF as well as Health Fusion where applicable. Makes copies of insurance cards as appropriate. Ensures families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned. Provides ID Band to patients as appropriate. Informs patient/families of any wait times or delays in service. Schedules appointments (new, return, same day as well as ancillary appointments) as needed. May be required to enter patient information in additional electronic systems. Adheres to organizational Power all principles. Maintains confidentiality and HIPPA rules. Completes check-out procedures; prepares required forms for distribution. Communicates with other Patient Service Representative staff and department team members to coordinate activities. Other job functions as assigned. Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the workflow, the below process should be included as part of the check-in process: Outpatient Lab: Requirement to enter and/or release lab orders Follow Epicare link process for orders Ensures all paper orders are appropriate/acceptable Enter orders via written orders mode when presented with paper order Maintain all written orders as per process for scanning Contacts referring provider when appropriate Enter notes in Epic regarding # of test and specific instructions Follow process for Research, Drop off, Miscellaneous Orders Medical Imaging: Follow process for checking in patient Follow the Epice Care Link process Create and/or collect patient payment estimates If paper order follow Written Order process Schedule appointment from the order Contact referring physician when appropriate Outpatient Surgery: Follow process for patient admission via Optime workflow Collect co-payments or deductibles for outpatient surgeries LCPC-TCP: Answers backline and patient phone lines (department specific), handles according to needs of caller Creates Recalls and Waitlist notifications when appropriate Completes daily No Show documentation and communicates with family to reschedule Documents and sends patient messages to providers via Epic in-basket Other job functions as assigned Education: High School Diploma/GED (Required) Pay Range: $19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental, and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D, and Disability Critical Illness, Accident, and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a place for you with us: At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints
recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: candidatesupport@luriechildrens.org