CoreLogic
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Join Cotality as a Technical Customer Care Sr. Associate -Research, where dedication meets complexity. Delve deep into Tier 2 issues, steering escalated or intricate challenges towards resolution. Excellence in this role means showcasing not just your fervor for customer service, but also your meticulous attention to detail when troubleshooting. Whether on a call, via email, or through chat, your communications will be clear, positive, and solution-oriented, always prioritizing the client's needs. This position serves as a launchpad, opening avenues for advancement within Technical Customer Care and other operational sectors. At Cotality, we champion a culture of growth, empowering you to learn, excel, and reach your pinnacle of success.
This role supports customers on the research and technical aspects of the Mercury platform.
JOB DUTIES
Handles Tier 2 escalated or higher-level inquiries in real-time and follows through to resolution. Demonstrate ability to de-escalate the situation and empathize with the customer Complete the required research on the issue escalated to them by client, their customers, internal stakeholders and/or third parties. Reference various systems and tools to analyze information, and collaborate with others to provide resolution Escalates to Tier 3 within required SLA guidelines if unable to resolve. Monitors cycle time and keeps customer informed Report on coaching/knowledge gaps for Technical and Sr Technical Associates that are identified while working escalated inquiries Follow process business rules and guidelines to offer solutions and educate customer where appropriate. Use discretion, as applicable, and identify when further escalation to leadership and/or other teams/dept is required Collaborate with other teams and the client to expedite resolution to issue and/or work through exception situations Document customer interactions and outcomes completely in appropriate systems Effectively leverage workflow system to manage ticket inventory and track required information Build customer confidence by following up and providing regular updates to the customer Effectively represent the Cotality brand by providing exceptional customer experiences Meet or exceed established department metrics Job Qualifications:
HS diploma or GED required 2-year technical degree or equivalent technical work experience required 3+ years of applicable technical support experience required Experience with Microsoft (Office, SharePoint), strong working knowledge of SQL preferred Experience in real estate/mortgage/appraisal industry preferred Requires a higher level of written and verbal communication skills due to nature of these issues, along with excellent customer service and active listening skills. Advanced technical problem-solving and analytical skills while remaining flexible when adapting to change. Strong technical skills to navigate and research systems and applications for required information. Demonstrated ability to work in a structured, fast-paced environment while maintaining attention to detail. Ability to set priorities and manage multiple tasks/clients simultaneously while meeting deadlines Demonstrate patience and empathy and have the ability to work collaboratively with others Annual Pay Range: 38,500 - 47,840 USD
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2025-08-12
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights include:
Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Click here to see a comprehensive list of our benefit offerings.
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Privacy Policy
Global Applicant Privacy Policy
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply.
You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Join Cotality as a Technical Customer Care Sr. Associate -Research, where dedication meets complexity. Delve deep into Tier 2 issues, steering escalated or intricate challenges towards resolution. Excellence in this role means showcasing not just your fervor for customer service, but also your meticulous attention to detail when troubleshooting. Whether on a call, via email, or through chat, your communications will be clear, positive, and solution-oriented, always prioritizing the client's needs. This position serves as a launchpad, opening avenues for advancement within Technical Customer Care and other operational sectors. At Cotality, we champion a culture of growth, empowering you to learn, excel, and reach your pinnacle of success.
This role supports customers on the research and technical aspects of the Mercury platform.
JOB DUTIES
Handles Tier 2 escalated or higher-level inquiries in real-time and follows through to resolution. Demonstrate ability to de-escalate the situation and empathize with the customer Complete the required research on the issue escalated to them by client, their customers, internal stakeholders and/or third parties. Reference various systems and tools to analyze information, and collaborate with others to provide resolution Escalates to Tier 3 within required SLA guidelines if unable to resolve. Monitors cycle time and keeps customer informed Report on coaching/knowledge gaps for Technical and Sr Technical Associates that are identified while working escalated inquiries Follow process business rules and guidelines to offer solutions and educate customer where appropriate. Use discretion, as applicable, and identify when further escalation to leadership and/or other teams/dept is required Collaborate with other teams and the client to expedite resolution to issue and/or work through exception situations Document customer interactions and outcomes completely in appropriate systems Effectively leverage workflow system to manage ticket inventory and track required information Build customer confidence by following up and providing regular updates to the customer Effectively represent the Cotality brand by providing exceptional customer experiences Meet or exceed established department metrics Job Qualifications:
HS diploma or GED required 2-year technical degree or equivalent technical work experience required 3+ years of applicable technical support experience required Experience with Microsoft (Office, SharePoint), strong working knowledge of SQL preferred Experience in real estate/mortgage/appraisal industry preferred Requires a higher level of written and verbal communication skills due to nature of these issues, along with excellent customer service and active listening skills. Advanced technical problem-solving and analytical skills while remaining flexible when adapting to change. Strong technical skills to navigate and research systems and applications for required information. Demonstrated ability to work in a structured, fast-paced environment while maintaining attention to detail. Ability to set priorities and manage multiple tasks/clients simultaneously while meeting deadlines Demonstrate patience and empathy and have the ability to work collaboratively with others Annual Pay Range: 38,500 - 47,840 USD
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2025-08-12
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights include:
Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Click here to see a comprehensive list of our benefit offerings.
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Privacy Policy
Global Applicant Privacy Policy
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply.
You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates