Salem Hospital NSMC
Clinic/Practice Assistant II
Salem Hospital NSMC, Swampscott, Massachusetts, United States, 01907
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Does this position require patient care? No Essential functions: Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents to patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred. Experience: Office experience 2-3 years required. Knowledge, Skills and Abilities: Proficiency with all Office Suite. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience. Understanding written sentences and paragraphs in work related documents. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable)
Physical Requirements: Standing: Occasionally (3-33%) Walking: Occasionally (3-33%) Sitting: Constantly (67-100%) Lifting: Occasionally (3-33%) 20lbs - 35lbs Carrying: Occasionally (3-33%) 20lbs - 35lbs Pushing: Rarely (Less than 2%) Pulling: Rarely (Less than 2%) Climbing: Rarely (Less than 2%) Balancing: Occasionally (3-33%) Stooping: Occasionally (3-33%) Kneeling: Rarely (Less than 2%) Crouching: Rarely (Less than 2%) Crawling: Rarely (Less than 2%) Reaching: Occasionally (3-33%) Gross Manipulation (Handling): Constantly (67-100%) Fine Manipulation (Fingering): Frequently (34-66%) Feeling: Constantly (67-100%) Foot Use: Rarely (Less than 2%) Vision - Far: Constantly (67-100%) Vision - Near: Constantly (67-100%) Talking: Constantly (67-100%) Hearing: Constantly (67-100%) Remote Type
Onsite Work Location
81 Highland Avenue Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) EEO Statement
North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Does this position require patient care? No Essential functions: Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents to patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred. Experience: Office experience 2-3 years required. Knowledge, Skills and Abilities: Proficiency with all Office Suite. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience. Understanding written sentences and paragraphs in work related documents. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable)
Physical Requirements: Standing: Occasionally (3-33%) Walking: Occasionally (3-33%) Sitting: Constantly (67-100%) Lifting: Occasionally (3-33%) 20lbs - 35lbs Carrying: Occasionally (3-33%) 20lbs - 35lbs Pushing: Rarely (Less than 2%) Pulling: Rarely (Less than 2%) Climbing: Rarely (Less than 2%) Balancing: Occasionally (3-33%) Stooping: Occasionally (3-33%) Kneeling: Rarely (Less than 2%) Crouching: Rarely (Less than 2%) Crawling: Rarely (Less than 2%) Reaching: Occasionally (3-33%) Gross Manipulation (Handling): Constantly (67-100%) Fine Manipulation (Fingering): Frequently (34-66%) Feeling: Constantly (67-100%) Foot Use: Rarely (Less than 2%) Vision - Far: Constantly (67-100%) Vision - Near: Constantly (67-100%) Talking: Constantly (67-100%) Hearing: Constantly (67-100%) Remote Type
Onsite Work Location
81 Highland Avenue Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) EEO Statement
North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.