Program Coordinator Lead

JOB SUMMARY
Serving as a key member of the Front Door Diversion Program team, the Program Coordinator Lead will be responsible for the following:
Primary responsibility is to oversee, lead, and provide direct services to referrals received from PAS-R and community partners. Additionally, outreach and market to alternative sites for referrals to the Front Door Diversion Program. The program coordinator is responsible to facilitate continued engagement of consumers leaving EDs or Inpatient units without agreeing to alternative care options.
The program coordinator should have the capacity to conduct telephone or face-to-face outreach and assessments of referred consumers. Program coordinator will provide continuing care management for consumers accepting alternative care options until a hard hand-off is accomplished with the next-level care provider.
JOB DUTIES

• Provide community outreach and engagement via marketing and scheduled meetings with referring entities.
• Submit accurate and on-time program reports to internal and external administrators. This includes Weekly Workbooks, Housing Authorization Report, Supplemental Invoice and all other reports as assigned.
• Conduct daily/weekly meetings with staff to discuss program updates, referrals, and diversion outcomes.
• Attend and participate with monthly DMH Quality Assurance visits, conducted to ensure continuity of care and services to all diverted consumers.
• Provide ongoing supervision and trainings to staff.
• Ensure staff are appropriately documenting services in the electronic medical record (EMR) system.
• Assist staff with claiming, assessing and/or assigning referrals.
• Refer diverted clients to appropriate mental health program(s) for ongoing case management services.
• Participate in leadership meetings to provide program updates, barriers, and progress as it relates to FDDP.
• Attend staff development training and seminars as approved by supervisor.
• Establish relationships with key individuals, hospitals, and other referral entities within the community, especially as a resource for program participants.
• Conduct and/or participate in speaking engagements to promote the program, as directed.
• Secure participant agreements for referral sources.
• Provide community-based case management to clients refusing treatment at the time of discharge from an In-patient setting.
• Assist with completing general intake assessments for walk-in clients.
• Attend Front Door Diversion meetings with the State of Illinois.
• Other related duties as assigned by manager.

QUALIFICATIONS

• At least 2 years of related clinical and supervisory experience. Master's degree (preferred).
• LSW, LPC preferred.
• Knowledge of community/hospital associations/affiliations.
• Excellent communication skills (oral and written communications).
• Well organized, detailed- oriented and able to function in a fast-paced work environment.
• Knowledge of computers and applicable software.
• Valid Driver's license.

SMART GOALS

• Establish or formalize at least five new community partnerships with permanent housing providers, social service agencies, or substance recovery partners to enhance collaborative care options, documented through MOUs or partnership agreements.
• By the end of each program year, meet or exceed contractual deliverables as evident by at least 44 Diversions, 95% 24-hr engagement, and "in-person" completed referrals.
• Coordinate and deliver at least two training sessions for program staff on topics such as screening and assessments, cultural competence, or crisis intervention to enhance the overall quality of referral screenings.

WORKING CONDITIONS
(The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known.
PHYSICAL REQUIREMENTS

• Has a working vehicle
• Work is in office and community- based
• Moderate physical activity. Will require physical effort including frequent walking and occasional lifting up to 25-50 pounds as well as some extended periods of standing
• Very limited exposure to physical risk

EMPLOYMENT CONDITIONS
This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.
COMPENSATION & BENEFITS
Salary: $58,000
Comprehensive Benefits Package, including:
Medical, Dental, and Vision Coverage
Paid Time Off (PTO) & Holidays
403b
Professional Development Opportunities
Employee Assistance Program (EAP)
Occupational Risk for Exposure to TB
This position involves direct patient contact, posing a risk of exposure to Tuberculosis (TB). Employment is contingent upon annual TB testing, except for:

• Documented medical contraindications
• Documented religious objections

Staff who decline TB testing or flu vaccinations due to medical or religious reasons will be required to wear a mask as appropriate.
Equal Employment Opportunity (EEO) Statement
Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
Join our Team!
Join our team at Friend Health - HRDI and make a meaningful impact in the lives of individuals navigating behavioral health challenges. As a vital member of our Front Door Diversion Program, you'll help shape community-based care by leading a dedicated team and supporting consumers on their path to stability and recovery.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.