Access Dubuque
Customer Service Rep HME FT Days
MercyOne
1 Positions
ID: TRHEUS00607673MERCYO
Posted On 08/14/2025
Job Overview
Employment Type:
Full time
Shift:
Day Shift
Description:
Position Hours: Monday - Friday 8:30 am- 5pm
Greets and assists all customers in a friendly and courteous manner. Receives requests and completes the necessary paperwork for equipment services from referral sources. Coordinates home equipment service request with delivery personnel for prompt delivery. Maintains current knowledge on Medicare, Medicaid and third-party payer sources for equipment coverage. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. Maintains accurate records for CMN forms. Prepares paperwork as necessary before patient arrives to scheduled appointment or upon arrival if a walk-in customer. Completes designated daily and/or weekly reports as assigned. Assists customers with sales in the on-site home medical equipment store and over the phone. Work with HME Supervisor to ensure inventory is stocked and a reorder is necessary. Receive and mail products as necessary.
The successful candidate will have strong computer skills, excellent telephone and customer service skills and must be able to function in a fast-paced environment while managing multiple priorities. Must possess a high school diploma or general education degree (GED). Knowledge of medical terminology preferred.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Primary Contact
1682448195899
Jessica Schleuning
Talent Acquisition Partners, Human Resources
563-589-9671
Phone
Phone
Phone
563-589-9673
Fax
jessica.schleuning@mercyhealth.com
Email
True
True
True
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Qualifications
Education
High School/GED
Company ID
1154
Job REQ #
TRHEUS00607673MERCYONEENUS
# Positions
1
Start Date
20250814
End Date
20250913
Featured Job
TH Ad
TH Comments
Similar Jobs
Housekeeper EVS FT Days
MercyOne
Housekeeper FT Days Dyersville
MercyOne
Customer Service Representative
Cottingham & Butler/ SISCO
Supervisor Cardiac Services
UnityPoint Health Finley Hospital
Customer Service Tech HME FT Days
MercyOne
Patient Access Representative
Southwest Health
Client Service Representative
Cottingham & Butler/ SISCO
Sales Leader - Benefits Wholesale Services
Cottingham & Butler/ SISCO
Surgical Tech - FT Evenings
MercyOne
Licensed Mental Health Therapist (LMHC, LISW, LMFT
Medical Associates
Share this Job
MercyOne
About the Company
MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.
MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.
MercyOne
1 Positions
ID: TRHEUS00607673MERCYO
Posted On 08/14/2025
Job Overview
Employment Type:
Full time
Shift:
Day Shift
Description:
Position Hours: Monday - Friday 8:30 am- 5pm
Greets and assists all customers in a friendly and courteous manner. Receives requests and completes the necessary paperwork for equipment services from referral sources. Coordinates home equipment service request with delivery personnel for prompt delivery. Maintains current knowledge on Medicare, Medicaid and third-party payer sources for equipment coverage. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. Maintains accurate records for CMN forms. Prepares paperwork as necessary before patient arrives to scheduled appointment or upon arrival if a walk-in customer. Completes designated daily and/or weekly reports as assigned. Assists customers with sales in the on-site home medical equipment store and over the phone. Work with HME Supervisor to ensure inventory is stocked and a reorder is necessary. Receive and mail products as necessary.
The successful candidate will have strong computer skills, excellent telephone and customer service skills and must be able to function in a fast-paced environment while managing multiple priorities. Must possess a high school diploma or general education degree (GED). Knowledge of medical terminology preferred.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Primary Contact
1682448195899
Jessica Schleuning
Talent Acquisition Partners, Human Resources
563-589-9671
Phone
Phone
Phone
563-589-9673
Fax
jessica.schleuning@mercyhealth.com
True
True
True
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Qualifications
Education
High School/GED
Company ID
1154
Job REQ #
TRHEUS00607673MERCYONEENUS
# Positions
1
Start Date
20250814
End Date
20250913
Featured Job
TH Ad
TH Comments
Similar Jobs
Housekeeper EVS FT Days
MercyOne
Housekeeper FT Days Dyersville
MercyOne
Customer Service Representative
Cottingham & Butler/ SISCO
Supervisor Cardiac Services
UnityPoint Health Finley Hospital
Customer Service Tech HME FT Days
MercyOne
Patient Access Representative
Southwest Health
Client Service Representative
Cottingham & Butler/ SISCO
Sales Leader - Benefits Wholesale Services
Cottingham & Butler/ SISCO
Surgical Tech - FT Evenings
MercyOne
Licensed Mental Health Therapist (LMHC, LISW, LMFT
Medical Associates
Share this Job
MercyOne
About the Company
MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.
MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.