This range is provided by Waffle House, Inc.. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$23.42/yr - $23.74/yr
As the Group Health (GH) Eligibility Coordinator, you will act as the primary Associate advocate in responding to calls and written inquiries to determine the best course of action to resolve issues/questions under Plan rules. In this role, you are responsible for processing and managing enrollment applications and change requests in a timely manner and in accordance with Plan and federal regulations.
The GH Eligibility Coordinator is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job right now, Waffle House probably isnt the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!
What We Offer:
- Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities
- Employee Assistance Program free to all Associates and their household members
- Paid time off up to 4 weeks and six paid holidays
- A strong, unique culture built upon putting people first, showing up and servant leadership
- Unlimited learning and development opportunities
- Internal referral program
- Community involvement and volunteer opportunities
- Team building activities department and company-wide
- Responsible for high-volume customer service phone calls while providing quality internal and external customer service to Associates and WHI Managers.
- Determines eligibility using PPACA guidelines and timely communicates findings via written and verbal means.
- Works closely with third-party administrators (TPA) to resolve claim questions and service issues and ensure enrollment accuracy.
- Manages and audits insurance payments falling outside regular payroll deductions; processes insurance deduction refund requests as warranted.
- Reads, understands, and effectively explains Plan rules and benefits per Plan documents, federal regulations, and Company policy.
- Receives and processes carrier and systems discrepancy files, making updates, and notifications as necessary.
- Helps train and orient new department team members in standard operating procedures and computer systems.
- Interested in learning relevant procedures and the federal regulations.
- Accepts responsibility for other duties or projects as assigned.
Knowledge/Skills:
- Ability to handle high volume and complex processes; meets deadlines while maintaining a high degree of accuracy.
- Team-oriented individual with good organizational, customer service, and problem-solving skills.
- Must have strong basic math skills.
- Excellent verbal and written communication skills.
- Must have strong time-management skills.
- Proficiency in MS Word, MS Excel, and AS400 preferred
Education:
- High School Diploma or GED Equivalent Required.
Who Are We?
In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the Yellow Sign soon became a familiar landmark, signifying Americas Place to Eat and Americas Place to Work. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).
We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit
WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER!
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
General Business, Administrative, and Customer Service-
Industries
Restaurants, Food and Beverage Services, and Hospitality
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Inferred from the description for this job
Medical insurance
Vision insurance
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