Housing Authority Insurance Group
Position Overview
The senior account executive manages new business sales and the insurance portfolio for customers in an assigned territory. They also lead coverage or program assignments. The role supports audit requests and resolves identified challenges, using problem solving abilities. The senior account executive is expected to be customer focused and highly competent to deliver training and guidance as a Subject Matter Expert. The role is expected to develop subject matter expertise for complex lines of coverage. They implement Account Services directives to new and renewal customers as assigned, partners, and provides support for sales initiatives.
Essential Functions
Required:
Department Overview
The Account Services Department creates an exceptional customer experience for both current members and prospects of HAI Group. This team knows the customer's characteristics including their challenges in the Public and Affordable housing space and builds relationships to solve those problems through HAI Group products and services. The Account Services Team represents HAI Group externally at conferences, trade shows, industry events and member/prospect visits translating the HAI Group mission and vision into every interaction. The Account Services Team members develop positive customer relationships to bring new business into the enterprise, within an assigned territory.
Company Overview
HAI Group®(1), is the nation's leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace in 2020, 2021, 2022, 2023 and 2024.
Cultural Objective
HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers' expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.
HAI Group Benefits and Perks
HAI Group is an Equal Opportunity Employer.
HARRG Inc., reserves the right to fill this position at a level above or below the level included in this posting.
No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.
(1) HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).
The senior account executive manages new business sales and the insurance portfolio for customers in an assigned territory. They also lead coverage or program assignments. The role supports audit requests and resolves identified challenges, using problem solving abilities. The senior account executive is expected to be customer focused and highly competent to deliver training and guidance as a Subject Matter Expert. The role is expected to develop subject matter expertise for complex lines of coverage. They implement Account Services directives to new and renewal customers as assigned, partners, and provides support for sales initiatives.
Essential Functions
- Manage complex risks and lines of insurance; supporting the delivery of a successful audit when applicable.
- Subject Matter Expert for assigned coverage/lines of business/programs.
- Identify tools, resources and training that improve operational efficiencies. Provides training and learning support to Account Services staff.
- Responsible for agency management system support and resolution of issues.
- Support customer-focused activities; manage key accounts and assigned customers.
- Perform renewal, selling and cross-selling activities; analyze eligibility, exposures, inspection reports, loss history, and other information to determine appropriate insurance placement.
- Evaluate performance of existing market pricing and coverage; negotiating price, or rate insurance premiums in accordance with established underwriting authority.
- Adhere to eligibility requirements, underwriting guidelines and agency agreements of insurance carrier business partners, and responsibly execute rate plans within the guidelines and underwriting authority of the authorizing insurer.
- Develop external relationships with quality companies that demonstrate strong capacity and solid customer service levels.
- Support internal operations acting as liaison and providing necessary assistance, research and support to the Underwriting department
- Partners internally with underwriting, marketing/sales and finance to deliver exceptional service to members/prospects and carriers
- Excellent organizational skills, ability to handle multiple priorities while maintaining efficient workflows
- Solid communication skills, both written and oral; able to present ideas clearly to customers
- Ability to handle multiple and changing priorities in a team oriented environment
- Self- starter who organizes and plans work resulting in on-time performance
- Make sound judgments and decisions based upon available data
- Acts as a coach and mentor to internal team and staff members
- Commitment to self- development
- Shows critical thinking and decision making ability
- Demonstrates excellent attention to detail
Required:
- Bachelor's degree or equivalent work experience
- Resident producer's license with the ability to be licensed in all 50 states
- Ability to travel across the United States
- Five years commercial lines service in insurance company/agency operations
- Experience managing high volume, key accounts
- Experience building strong relationships with outside brokers
- Sales and underwriting knowledge
- Customer driven with the ability to take initiatives towards resolving agency and customer needs
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Agency management system experience, preferably with AMS/Vertafore
- Specialty or surplus lines experience
- Experience managing coastal properties and accounts
- Inside climate-controlled office building
- Ability to lift 25lbs
- Travel
- Prolonged sitting and using a PC
Department Overview
The Account Services Department creates an exceptional customer experience for both current members and prospects of HAI Group. This team knows the customer's characteristics including their challenges in the Public and Affordable housing space and builds relationships to solve those problems through HAI Group products and services. The Account Services Team represents HAI Group externally at conferences, trade shows, industry events and member/prospect visits translating the HAI Group mission and vision into every interaction. The Account Services Team members develop positive customer relationships to bring new business into the enterprise, within an assigned territory.
Company Overview
HAI Group®(1), is the nation's leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace in 2020, 2021, 2022, 2023 and 2024.
Cultural Objective
HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers' expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.
HAI Group Benefits and Perks
- Bonus program eligibility
- Annual merit program
- Outstanding 401(k) program and non-elective contribution
- Flexible work schedules
- Generous paid time off, paid volunteer days and paid holidays
- Medical, vision and dental Insurance
- Company paid life, AD&D, short-term disability, and long-term disability coverage
- HSA, FSA and dependent care options
- On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area
- Tuition reimbursement and loan repayment
- Professional development
- Community outreach
HAI Group is an Equal Opportunity Employer.
HARRG Inc., reserves the right to fill this position at a level above or below the level included in this posting.
No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.
(1) HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).