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Zwicker & Associates

Call Center Debt Collector

Zwicker & Associates, Hebron

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Description
The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Description
The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.
Zwicker & Associates is currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for three weeks including weekly pay and monthly bonuses. The start date for the role is 8/11/2025. The pay rate is $17.00-$20.00 per hour, depending on relevant experience, with uncapped bonus potential.
The office is located at 2300 Litton Lane Hebron, KY and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.
Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Paid time off
Responsibilities Of Debt Collectors
  • Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them.
  • Record accurate and detailed notes; update account status and card members information into computer system
  • Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
  • Comply with policies and procedures of Zwicker & Associates, P.C.
  • Comply with FDCPA and state consumer protection laws.
  • Other duties as assigned.
Requirements
  • Above-average administrative and phone skills
  • Debt collectors must have strong negotiation skills
  • Excellent communication skills
  • Well-organized, results-driven
  • Effective decision-making skills
  • Strong listening, interpersonal, oral, and written communication skills
  • Basic computer skills
  • Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Physical Qualifications
  • Be able to lift 5 pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to read and comprehend position-specific documents and correspondence
  • Be able to operate a computer, phone, and/or equivalent devices
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
  • Be able to complete a minimum of a 40-hour flexible workweek schedule
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, obligations, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and a 401 (k) with a match. EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Accounting/Auditing and Finance
  • Industries
    Law Practice

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