Residential Counselor, Transitional Housing

Residential Counselor, Transitional Housing

Baltimore, MD, USA

Job Description

Posted Wednesday, July 23, 2025 at 4:00 AM

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, theyve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!

POSITION SUMMARY:

Under the direction of the Program Manager, the Residential Counselor is responsible for delivering excellent services which promote the ability of residents to participate in appropriate activities which contribute to the development and utilization of skills necessary for independent living and maintaining a safe environment. The focus of transitional housing services is to support homeless families as they acquire the tools needed to gain sustainable permanent housing.

ESSENTIAL FUNCTIONS:

? Support Program Manager with an initial assessment, intervention, planning, and re-evaluation of residents' needs based on behaviors

? Assist with the orientation of residents and/or volunteers. Provides guidance and assistance to by being observant and attentive to both positive and negative behavior and reporting activities to supervisor (as needed).

? Instructs, assists, and monitors residents in accordance with rehabilitation, intervention, and transitional plans

? Assists in providing a safe, supporting, home environment according to established policies and procedures

? Instruct, supervise and participate in performing household tasks with residents such as cleaning, meal preparation, household budget planning, grocery shopping, etc.

? Assist residents in the development of daily living skills by identifying and meeting social, environmental, and healthcare needs

? Plan, coordinate, and participate in residential social activities

? Transport residents to and from home, social activities, appointments, and community locations as required

? Perform crisis intervention, emergency counseling, and assistance; notify supervisor or an on-call person of clinical crisis and other emergencies in accordance with company policy

? Communicate and document activities and behaviors of residents in reports and records as assigned

? Inspect building in accordance with policies to ensure safety and home rule compliance

? Satisfactory completion of all client-related assessments, notes, and reports

? Engage in life skills interventions with residents, while maintaining appropriate boundaries

? Ensure resident safety and collaborate with coworkers to maintain an environment that is positive, respectful, clean, and supportive

? Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct

? Communicate the Y mission and objectives to the community.

? Assist in all other areas as assigned.

YMCA COMPETENCIES (Leader):

? Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

? Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors

communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

? Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through the engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a

formal process to measure progress.

? Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and

demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

High School Diploma or equivalent required

Experience

Experience in working with at-risk youth and/or homeless populations

Strong communication and organizational skills required

Experience providing positive behavior modification techniques and

modeling effective de-escalation and problem-solving skills

Basic computer skills and experience with standard business software

Must be able to work flexible hours including evenings, weekends, overnight, and holidays

Ability to relate effectively to diverse groups of people from all social and economic segments of the community

ENVIRONMENTAL FACTORS, AND PHYSICAL REQUIREMENTS:

Physically able to successfully complete required job functions, including use of hands, arms, and fingers, able to talk and hear, use a computer, sit and stand, move/lift up to 50 pounds, and enter all Y in Central Maryland environments.

All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.