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Job DescriptionJob Description
Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to
taking care of the child
. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.
Position:
Patient Service Supervisor
Location:
San Antonio, Texas
Schedule:
Full Time
In Office
Hours:
Monday-Friday, 8am-5pm, additional hours as needed
THE POSITION:
The Patient Services Supervisor provides direction and feedback to their assigned department and staff, ensuring that exceptional customer service is provided at the highest level to all customers. The position also assists their supervisor in leading the team to successfully help customers by performing routine patient services tasks as needed.
Perform department 1:1 meetings with assigned staff
Oversee the Online Ordering (as applicable)
Coordinate and conduct meetings with your department
Coordinate staff schedules to ensure adequate coverage
Address/follow up on all continuous quality improvements initiatives that pertain to the specific department
Participate in EHR development and utilization, as well as any PIG meetings that pertain to your department
Work with supervisor to develop and implement training protocol
Complete and analyze audits pertaining to your departments and make recommendations for improving processes
Identify/implement new audits that would assist with improving the overall quality/efficiency of your departments
Review/update work instructions and policies that are specific to your department
Monitor internal processes and assist with requests that have been problematic
Meet with supervisor on a regular basis regarding needs/concerns and day-to-day operations of the department
Assist with the day-to-day job duties of the department
Maintain a cohesive work environment with all departments at PHS
Administrative Functions:
Document pertinent information on the patient’s records
Demonstrate competency in identified areas
Adhere to PHS policies and procedures and standards placed by other appropriate regulatory groups
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
Supervisory Responsibilities:
Supervise assigned staff
Interview, hire, and train employees
Plan, assign, and direct work
Appraise performance, reward, and discipline employees
Address complaints and resolve problems
Qualifications:
Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience
Minimum of 2 years of experience in home health, DME, health care
Proficiency in basic math and the ability to interpret data
Problem-solving skills and the ability to handle diverse situations
Knowledge of order processing systems and proficiency in spreadsheet and word processing software
Strong interpersonal skills and the ability to build positive relationships
Experience with EHR systems and other healthcare-related software
Qualifications:
Bachelor's degree in a related field
Previous supervisory experience in a healthcare setting
Previous Bright Tree experience
Comfortable working in a fast-paced environment
Application Process:
If you are a strategic leader with a passion for improving healthcare for children, we invite you to apply. Please submit your
resume
and a
cover letter
detailing your qualifications and interest in the role.
THE COMPANY:
Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990.
We’re a team on mission: We make a difference in the life of every family we serve by taking care of the child, so that children with medical complexities can achieve their best lives at home and in their communities.
At PHS, we embrace our mission, our guiding principles, and our focus on being a Pediatric Center of Excellence. We create an environment in which our patients and our employees succeed. Together, we will enhance the quality of life for children and improve access to care.
THE BENEFITS:
Holiday Pay
Paid Time Off
Health and Dental insurance
Short & Long-Term and Life Insurance
401K with match & educational benefits
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, , , creed, , , , or , , , marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123
Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to
taking care of the child
. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.
Position:
Patient Service Supervisor
Location:
San Antonio, Texas
Schedule:
Full Time
In Office
Hours:
Monday-Friday, 8am-5pm, additional hours as needed
THE POSITION:
The Patient Services Supervisor provides direction and feedback to their assigned department and staff, ensuring that exceptional customer service is provided at the highest level to all customers. The position also assists their supervisor in leading the team to successfully help customers by performing routine patient services tasks as needed.
Perform department 1:1 meetings with assigned staff
Oversee the Online Ordering (as applicable)
Coordinate and conduct meetings with your department
Coordinate staff schedules to ensure adequate coverage
Address/follow up on all continuous quality improvements initiatives that pertain to the specific department
Participate in EHR development and utilization, as well as any PIG meetings that pertain to your department
Work with supervisor to develop and implement training protocol
Complete and analyze audits pertaining to your departments and make recommendations for improving processes
Identify/implement new audits that would assist with improving the overall quality/efficiency of your departments
Review/update work instructions and policies that are specific to your department
Monitor internal processes and assist with requests that have been problematic
Meet with supervisor on a regular basis regarding needs/concerns and day-to-day operations of the department
Assist with the day-to-day job duties of the department
Maintain a cohesive work environment with all departments at PHS
Administrative Functions:
Document pertinent information on the patient’s records
Demonstrate competency in identified areas
Adhere to PHS policies and procedures and standards placed by other appropriate regulatory groups
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
Supervisory Responsibilities:
Supervise assigned staff
Interview, hire, and train employees
Plan, assign, and direct work
Appraise performance, reward, and discipline employees
Address complaints and resolve problems
Qualifications:
Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience
Minimum of 2 years of experience in home health, DME, health care
Proficiency in basic math and the ability to interpret data
Problem-solving skills and the ability to handle diverse situations
Knowledge of order processing systems and proficiency in spreadsheet and word processing software
Strong interpersonal skills and the ability to build positive relationships
Experience with EHR systems and other healthcare-related software
Qualifications:
Bachelor's degree in a related field
Previous supervisory experience in a healthcare setting
Previous Bright Tree experience
Comfortable working in a fast-paced environment
Application Process:
If you are a strategic leader with a passion for improving healthcare for children, we invite you to apply. Please submit your
resume
and a
cover letter
detailing your qualifications and interest in the role.
THE COMPANY:
Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990.
We’re a team on mission: We make a difference in the life of every family we serve by taking care of the child, so that children with medical complexities can achieve their best lives at home and in their communities.
At PHS, we embrace our mission, our guiding principles, and our focus on being a Pediatric Center of Excellence. We create an environment in which our patients and our employees succeed. Together, we will enhance the quality of life for children and improve access to care.
THE BENEFITS:
Holiday Pay
Paid Time Off
Health and Dental insurance
Short & Long-Term and Life Insurance
401K with match & educational benefits
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, , , creed, , , , or , , , marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123