Old Dominion Freight
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Responsible for matching customers’ truckload needs to the best carrier, negotiating and booking loads while maximizing profit margins and ensuring exceptional service to our customers.
Primary Responsibilities
Secure external carriers for available customer loads which may involve negotiating rates, checking MC numbers, verifying current insurance coverage, and ensuring their safety scores meet OD’s vehicle and driver standards
Communicate accurately and quickly with customers, carriers and other team members by phone and/or email
Post ready loads to the DAT board and ensure that the information is accurate and timely
Within the assigned territory, “track and trace” all loads and work quickly to resolve any issues
Provide dispatch information to drivers
Complete work with high degree of accuracy while providing excellent customer service (Service 2.OD) to both internal and external customers
Job Qualifications
Education:
High school diploma required, Bachelor’s degree preferred
Experience:
3 years of progressive experience in customer service within a trucking/transportation company
Strong attention to detail
Ability to work on multiple projects/process at the same time
Excellent written and verbal communication skills
Proficiency in Office applications (Word, Excel, Outlook) required. SAP/AS400 experience preferred
Demonstrated negotiation skills
Strong interpersonal skills
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday,
Working Shift:
AM / PM
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:
Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
We prioritize our OD family of employees
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information.
Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.
Responsible for matching customers’ truckload needs to the best carrier, negotiating and booking loads while maximizing profit margins and ensuring exceptional service to our customers.
Primary Responsibilities
Secure external carriers for available customer loads which may involve negotiating rates, checking MC numbers, verifying current insurance coverage, and ensuring their safety scores meet OD’s vehicle and driver standards
Communicate accurately and quickly with customers, carriers and other team members by phone and/or email
Post ready loads to the DAT board and ensure that the information is accurate and timely
Within the assigned territory, “track and trace” all loads and work quickly to resolve any issues
Provide dispatch information to drivers
Complete work with high degree of accuracy while providing excellent customer service (Service 2.OD) to both internal and external customers
Job Qualifications
Education:
High school diploma required, Bachelor’s degree preferred
Experience:
3 years of progressive experience in customer service within a trucking/transportation company
Strong attention to detail
Ability to work on multiple projects/process at the same time
Excellent written and verbal communication skills
Proficiency in Office applications (Word, Excel, Outlook) required. SAP/AS400 experience preferred
Demonstrated negotiation skills
Strong interpersonal skills
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday,
Working Shift:
AM / PM
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:
Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
We prioritize our OD family of employees
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information.
Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.