University of Georgia
Posting Details
Posting Details
Posting Number S13468P
Working Title IT Professional Assistant
Department CAES-Information Technology
About the University of Georgia Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education
() . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information Monday-Friday, 8 AM-5 PM with rare need to support evening and weekend events. Occasional overnight travel necessary to attend meetings, conferences, etc. Off-site field support may require occasional adjustments to normal working hours (leave earlier, arrive back later)
Advertised Salary $48,000, Commensurate with Experience
Posting Date 07/02/2025
Open until filled Yes
Closing Date
Proposed Starting Date 05/01/2025
Special Instructions to Applicants
Location of Vacancy Griffin Area
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
policymanual/section6/C2653 .
Position Information
Classification Title IT (Information Technology) Professional
FLSA Exempt
FTE 1.00
Minimum Qualifications Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Experience with system imaging
Microsoft Intune
General networking (basic routers, switches, wired and wireless networks)
A+ Certification
Position Summary The IT Professional Assistant will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for departments and units on the UGA Griffin Campus as well as assigned field office/research locations in multiple GA counties in the surrounding area. They are also a valuable member of the CAES Office of Information Technology (OIT) Griffin Campus Operations Team. The employee is based on the UGA Griffin Campus and reports to the OIT IT Assistant Director for Griffin Campus Operations. This is a specialized, highly responsible employee with a broad understanding of information technology in the modern enterprise. This IT professional is the local IT expert for the units and departments it serves having the ability to prescribe, configure, secure, deploy, and support software, hardware resources, server and storage systems, audiovisual solutions and networking infrastructure. The incumbent will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards, and policies. Tactically, the professional in this position will triage technological issues; reconcile competing priorities, communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to independently research, assess, and adapt to changing technologies.
Knowledge, Skills, Abilities and/or Competencies
Ability to listen effectively and clearly communicate technical issues both orally and in writing.
Ability to work independently, multitask and prioritize.
Strong organizational skills.
Ability to estimate work and meet deadlines.
Ability to establish and maintain effective working relationships with others in a team environment.
Ability to provide client support in a positive, proactive manner.
Ability to effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.
Physical Demands Sit at a workstation for long periods of time. Occasional assistance in lifting or moving of computers, servers, network equipment, racks, etc. Driving as needed to perform job duties.
Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs and recommend appropriate solutions.
Establish and nurture vendor relationships and partner with appropriate UGA entities and local/county governments as needed to best facilitate the evaluation, specification, procurement and deployment of information technology resources and solutions.
Assist the organization in performing life-cycle management, inventory control and the surplus of information technology resources
Percentage of time 30
Duties/Responsibilities Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices. This includes support and maintenance of some legacy systems supporting laboratory instrumentation.
Percentage of time 35
Duties/Responsibilities Manage all aspects of the data networks used by assigned off-campus facilities (including UGA Extension Offices). This work includes coordinating with contractors, vendors and others in planning, designing, implementing, inspecting and testing networks in new or renovated facilities; procurement, configuration, deployment and management of network devices; assessment and recommendation of local Internet Service Provider (ISP) vendors; and the creation and management of user accounts and user groups.
Percentage of time 15
Duties/Responsibilities Coordinate with other IT personnel and leadership to: Ensure staff have appropriate and consistent access to UGA IT resources and information systems
Assist in the planning, development, organization and delivery of training events/programs
Make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants and/or other initiatives
Percentage of time 10
Duties/Responsibilities Support of conference events and perform additional duties as assigned.
Percentage of time 10
Posting Details
Posting Number S13468P
Working Title IT Professional Assistant
Department CAES-Information Technology
About the University of Georgia Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education
() . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information Monday-Friday, 8 AM-5 PM with rare need to support evening and weekend events. Occasional overnight travel necessary to attend meetings, conferences, etc. Off-site field support may require occasional adjustments to normal working hours (leave earlier, arrive back later)
Advertised Salary $48,000, Commensurate with Experience
Posting Date 07/02/2025
Open until filled Yes
Closing Date
Proposed Starting Date 05/01/2025
Special Instructions to Applicants
Location of Vacancy Griffin Area
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
policymanual/section6/C2653 .
Position Information
Classification Title IT (Information Technology) Professional
FLSA Exempt
FTE 1.00
Minimum Qualifications Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Experience with system imaging
Microsoft Intune
General networking (basic routers, switches, wired and wireless networks)
A+ Certification
Position Summary The IT Professional Assistant will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for departments and units on the UGA Griffin Campus as well as assigned field office/research locations in multiple GA counties in the surrounding area. They are also a valuable member of the CAES Office of Information Technology (OIT) Griffin Campus Operations Team. The employee is based on the UGA Griffin Campus and reports to the OIT IT Assistant Director for Griffin Campus Operations. This is a specialized, highly responsible employee with a broad understanding of information technology in the modern enterprise. This IT professional is the local IT expert for the units and departments it serves having the ability to prescribe, configure, secure, deploy, and support software, hardware resources, server and storage systems, audiovisual solutions and networking infrastructure. The incumbent will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards, and policies. Tactically, the professional in this position will triage technological issues; reconcile competing priorities, communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to independently research, assess, and adapt to changing technologies.
Knowledge, Skills, Abilities and/or Competencies
Ability to listen effectively and clearly communicate technical issues both orally and in writing.
Ability to work independently, multitask and prioritize.
Strong organizational skills.
Ability to estimate work and meet deadlines.
Ability to establish and maintain effective working relationships with others in a team environment.
Ability to provide client support in a positive, proactive manner.
Ability to effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.
Physical Demands Sit at a workstation for long periods of time. Occasional assistance in lifting or moving of computers, servers, network equipment, racks, etc. Driving as needed to perform job duties.
Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs and recommend appropriate solutions.
Establish and nurture vendor relationships and partner with appropriate UGA entities and local/county governments as needed to best facilitate the evaluation, specification, procurement and deployment of information technology resources and solutions.
Assist the organization in performing life-cycle management, inventory control and the surplus of information technology resources
Percentage of time 30
Duties/Responsibilities Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices. This includes support and maintenance of some legacy systems supporting laboratory instrumentation.
Percentage of time 35
Duties/Responsibilities Manage all aspects of the data networks used by assigned off-campus facilities (including UGA Extension Offices). This work includes coordinating with contractors, vendors and others in planning, designing, implementing, inspecting and testing networks in new or renovated facilities; procurement, configuration, deployment and management of network devices; assessment and recommendation of local Internet Service Provider (ISP) vendors; and the creation and management of user accounts and user groups.
Percentage of time 15
Duties/Responsibilities Coordinate with other IT personnel and leadership to: Ensure staff have appropriate and consistent access to UGA IT resources and information systems
Assist in the planning, development, organization and delivery of training events/programs
Make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants and/or other initiatives
Percentage of time 10
Duties/Responsibilities Support of conference events and perform additional duties as assigned.
Percentage of time 10