Source One Technical Solutions
Source One Technical Solutions is seeking a Complaint Vigilance Analyst experienced in documenting and tracking corrective actions and complaint investigations in health care, pharmaceuticals, consumer care, medical devices, or related for an exciting opportunity with a global consumer product manufacturing company based in Summit, NJ.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
We are an equal opportunity employer, however there are no sponsorship or corp-to-corp contracts available. Please only apply if you can work on a W2 contract with no future sponsorship requirements. Thank you.
Job Title: Complaint Vigilance Analyst II (Contractor) Hybrid: 2 days onsite and 3 days remotely $35.35 / W2 per hour The contract duration is initially 6 months, with a likely extension 40 hours/week, Mon-Fri Onsite
Duties:
Processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally. Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. Review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis. Analyze complaint data for timely processing and investigation of complaints related to product quality issues. Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process. Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently. Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required. Prepare reports as requested in support of internal and external audits as needed. Compiles product and lot-specific complaint trending data and complaint closure metrics as requested. Assist with global and regional projects within the department, communicate effectively with all levels of management. Assist with/participate in various projects and activities related to Complaint Vigilance process and system implementations and improvements. Support identification of continuous improvement activities. As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
Required:
Detail-oriented with the ability to document and track corrective actions and complaint investigations Proficiency in the use of computer systems and applications such as Microsoft Office Suite Language Requirement: Local and English (effectively writing & speaking)
Desired Qualifications:
Strong analytical skills with the ability to interpret complex data effectively Experience with data analysis and reporting tools, with a focus on identifying trends and insights Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams Ability to adapt to changing priorities and work effectively in a fast-paced environment Demonstrated ability to work as part of a team to achieve organizational goals Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
We are an equal opportunity employer, however there are no sponsorship or corp-to-corp contracts available. Please only apply if you can work on a W2 contract with no future sponsorship requirements. Thank you.
Job Title: Complaint Vigilance Analyst II (Contractor) Hybrid: 2 days onsite and 3 days remotely $35.35 / W2 per hour The contract duration is initially 6 months, with a likely extension 40 hours/week, Mon-Fri Onsite
Duties:
Processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally. Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. Review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis. Analyze complaint data for timely processing and investigation of complaints related to product quality issues. Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process. Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently. Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required. Prepare reports as requested in support of internal and external audits as needed. Compiles product and lot-specific complaint trending data and complaint closure metrics as requested. Assist with global and regional projects within the department, communicate effectively with all levels of management. Assist with/participate in various projects and activities related to Complaint Vigilance process and system implementations and improvements. Support identification of continuous improvement activities. As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
Required:
Detail-oriented with the ability to document and track corrective actions and complaint investigations Proficiency in the use of computer systems and applications such as Microsoft Office Suite Language Requirement: Local and English (effectively writing & speaking)
Desired Qualifications:
Strong analytical skills with the ability to interpret complex data effectively Experience with data analysis and reporting tools, with a focus on identifying trends and insights Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams Ability to adapt to changing priorities and work effectively in a fast-paced environment Demonstrated ability to work as part of a team to achieve organizational goals Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.