OneMain Financial
Senior Engineer - Platform, Network Services
OneMain Financial, Olympia, Washington, United States
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Senior Engineer - Platform, Network Services
role at
OneMain Financial Continue with Google Continue with Google 4 months ago Be among the first 25 applicants Join to apply for the
Senior Engineer - Platform, Network Services
role at
OneMain Financial We are seeking a CCaaS Senior Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS (Contact Center as a Service) solutions. The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a working knowledge of Avaya PBX systems. This role requires strong technical expertise, project management skills, and a collaborative mindset to deliver seamless contact center solutions.
In The Role You Will
Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9, Amazon Connect, or other cloud-based solutions) with Avaya PBX. Provide ongoing support, maintenance, and optimization of CCaaS systems to ensure reliability, performance, and scalability. Troubleshoot and resolve issues related to CCaaS infrastructure and integration points. Collaborate with management to define and optimize KPIs, SLA adherence, and operational efficiency. Ensure proper synchronization of contact center activities and customer insights from the CRM. Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis. Oversee the configuration and management of dialer systems (e.g., predictive, preview, power, auto-dialers) to improve contact efficiency and agent productivity. Ensure effective dialing strategies and compliance with regulations (e.g., TCPA). Lead the integration of third-party systems with CCaaS solutions via APIs, including integrations with CRM, WFM, billing, and other backend systems. Develop and maintain custom scripts and tools for system integration and automation. Provide support for Avaya-specific features such as ACD, Trunks and Dial patterns ensuring the integration aligns with cloud contact center environments.
Requirements
Proficient in API development and integrations (REST, SOAP, JSON, etc.). Expertise in CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar. Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). Strong knowledge of CRM platforms like Salesforce or Microsoft Dynamics. Hands-on experience with call recording solutions like Verint or NICE Systems. Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies. BA/BS Degree in computer science, hard sciences, or engineering is preferred,
Location: Baltimore MD, Evansville IN
Who We Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Continuing education Bonus eligible Paid time off Paid volunteer time And more
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at OneMain Financial by 2x Get notified about new Network Services Engineer jobs in
Washington DC-Baltimore Area . Washington, DC $81,600 - $136,000 8 hours ago Fairfax County, VA $130,000.00 - $230,000.00 18 hours ago Fort Meade, MD $130,000.00 - $230,000.00 17 hours ago Herndon, VA $10,000.00 - $195,000.00 1 week ago Laurel, MD $70,000.00 - $190,000.00 6 months ago Arlington, VA $110,000 - $115,000 3 weeks ago Baltimore, MD $110,000 - $122,000 2 weeks ago Columbia, MD $136,000 - $160,000 1 week ago Network Engineer, Operations and Support
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Senior Engineer - Platform, Network Services
role at
OneMain Financial Continue with Google Continue with Google 4 months ago Be among the first 25 applicants Join to apply for the
Senior Engineer - Platform, Network Services
role at
OneMain Financial We are seeking a CCaaS Senior Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS (Contact Center as a Service) solutions. The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a working knowledge of Avaya PBX systems. This role requires strong technical expertise, project management skills, and a collaborative mindset to deliver seamless contact center solutions.
In The Role You Will
Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9, Amazon Connect, or other cloud-based solutions) with Avaya PBX. Provide ongoing support, maintenance, and optimization of CCaaS systems to ensure reliability, performance, and scalability. Troubleshoot and resolve issues related to CCaaS infrastructure and integration points. Collaborate with management to define and optimize KPIs, SLA adherence, and operational efficiency. Ensure proper synchronization of contact center activities and customer insights from the CRM. Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis. Oversee the configuration and management of dialer systems (e.g., predictive, preview, power, auto-dialers) to improve contact efficiency and agent productivity. Ensure effective dialing strategies and compliance with regulations (e.g., TCPA). Lead the integration of third-party systems with CCaaS solutions via APIs, including integrations with CRM, WFM, billing, and other backend systems. Develop and maintain custom scripts and tools for system integration and automation. Provide support for Avaya-specific features such as ACD, Trunks and Dial patterns ensuring the integration aligns with cloud contact center environments.
Requirements
Proficient in API development and integrations (REST, SOAP, JSON, etc.). Expertise in CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar. Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). Strong knowledge of CRM platforms like Salesforce or Microsoft Dynamics. Hands-on experience with call recording solutions like Verint or NICE Systems. Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies. BA/BS Degree in computer science, hard sciences, or engineering is preferred,
Location: Baltimore MD, Evansville IN
Who We Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Continuing education Bonus eligible Paid time off Paid volunteer time And more
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at OneMain Financial by 2x Get notified about new Network Services Engineer jobs in
Washington DC-Baltimore Area . Washington, DC $81,600 - $136,000 8 hours ago Fairfax County, VA $130,000.00 - $230,000.00 18 hours ago Fort Meade, MD $130,000.00 - $230,000.00 17 hours ago Herndon, VA $10,000.00 - $195,000.00 1 week ago Laurel, MD $70,000.00 - $190,000.00 6 months ago Arlington, VA $110,000 - $115,000 3 weeks ago Baltimore, MD $110,000 - $122,000 2 weeks ago Columbia, MD $136,000 - $160,000 1 week ago Network Engineer, Operations and Support
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr