Patient Care Coordinator

Job Description
About the Practice
We are a people-oriented, team-oriented, and detail-oriented endodontic specialty practice proudly serving the Santa Rosa community for over 4 years. With 3 modern operatories, advanced technology, and a focus on patient comfort, we provide high-quality root canal therapy and exceptional patient care. Our team values collaboration, efficiency, and professionalism.
Position Summary
The Patient Care Coordinator is the welcoming face and voice of our office, ensuring patients have a smooth, informed, and positive experience from their first call through completion of treatment. This role combines administrative excellence with compassionate patient communication.
Key Responsibilities

• Greet and check in patients with professionalism and warmth
• Answer phone calls, schedule consultations and treatments, and manage the office calendar
• Coordinate with referring general dentists and specialists for patient care continuity
• Verify PPO insurance eligibility and benefits for endodontic procedures
• Present treatment plans, explaining procedures, costs, and payment options clearly and confidently
• Collect and post patient payments accurately
• Maintain and update patient records in PBS Endo software
• Utilize Weave for patient communication and appointment reminders
• Support the clinical team and ensure smooth patient flow
• Maintain a clean, organized, and welcoming front office environment

Requirements

• Minimum 1 year of dental front office experience (specialty/endodontic experience a plus)
• Knowledge of insurance verification and benefits coordination
• Comfortable presenting treatment plans and financial arrangements
• Experience with dental software (PBS Endo experience preferred)
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment

Technology & Tools You'll Use

• Practice Management: PBS Endo
• Patient Communication: Weave
• Radiography: Dexis, Carestream (Carestream pano)

Schedule:
Monday-Friday, 8:00 AM - 5:00 PM (arrive 30 minutes prior to first patient)
Benefits

• Holiday pay
• 401(k)
• Free dental treatment for employees and 20% discount for family