UPMC

Medical Assistant, Senior - UPMC Bayfront Ear, Nose & Throat

UPMC, Erie

UPMC's Bayfront Ear, Nose and Throat office is seeking a Senior Medical Assistant to join our team in a role that blends both clinical and clerical responsibilities. We're looking for candidates with experience in EMR systems, patient care, and taking vitals, as well as a desire to assist clinical staff with a variety of in-office procedures. This position offers opportunities for growth through our career ladder promotions and the chance to expand your skills by learning about Allergy and Audiology services. Y ou'll be part of a supportive, team-focused environment where your contributions help provide exceptional care to our patients. If you're ready to take the next step in your career while working in a dynamic specialty practice, we encourage you to apply!

This position will work Monday through Friday between the hours of 7:30am and 5:00pm. An occasional Saturday may be required from 7:30am to 12:00pm, though primarily this position will require no holidays, evenings or weekends, offering a great work-life balance!

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

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Guides workflow and/or assigns tasks to other clinical staff.
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Assist management staff with supervisory activities.
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Participates with creation and implementation of departmental goals, processes and procedures.
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Mentors, orients and provides ongoing training to current and new staff members.
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Serve as the department super user for Epic Care.
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Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
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Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
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Must be responsible and demonstrate proficiency in all practice category specific tasks.
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Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
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Obtain lab/x-ray reports, hospital notes, referral information, etc.
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Complete forms/requisitions as needed. Schedule appointments.
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Verify insurance coverage and patient demographics.
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Prepare and managing charts to ensure information completed and filed appropriately.
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Other front office responsibilities, as required.
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Prepare patient rooms, set up instruments and equipment according to department protocol.
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Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
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Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
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Check schedules and organizing patient flow.
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Accompany patients to exam/procedure room.
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Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
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Collect patient information/history; taking vitals, performing screenings per provider guidelines.
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Relay instructions to patients/families.
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May provide more individualized patient/family education and supportive counseling as needed.
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Answering calls and providing pertinent information including patient education as directed.
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Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
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Perform phlebotomy, EKG's, and level one labs.
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Perform clinic procedures according to policy and procedure.
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Assist physicians with procedures.
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Document patient information into the medical record.
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Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).
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Maintain strict confidentiality related to medical records and other data.
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Comply with all UPMC Health System policies and procedures.
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High school diploma or equivalent is required.
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Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)
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OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)
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OR at least 1 year of patient care experience required
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Must be responsible and demonstrate proficiency in three practice category specific tasks.
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Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. Licensure, Certifications, and Clearances:
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CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
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Act 31 Mandated Reporter Training within 90 days of hire or transfer
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Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
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Act 31 Child Abuse Reporting with renewal
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Act 33 with renewal
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Act 34 with renewal
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Act 73 FBI Clearance with renewal
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UPMC is an Equal Opportunity Employer/Disability/Veteran