Job Description
· Answer inbound phone calls in a timely professional manner
· Effectively develop rapport to establish potential client relationships
· Timely follow up at Sales Representatives request or customer request
· Effective and professional communication with customers and Sales Force
· Professionally and effective solve customer immediate problems
· Professionally and effectively answer incoming E-Commerce Chats from customers
· Professionally and effectively answer incoming ProKeep Texts from the sales force
· Other additional tasks as needed
- Authority to stop/allow orders within prescribed limits.
- Authority to enter orders to system.
- Authority to modify order pricing and quantities.
- Authorized to access customer account records and provide customer information to customers and sales managers.
- Authority to request/instruct special shipping instructions.
- Authority to process customer credits for returned goods and billing issues.
· Familiarity and skilled in using computer system (which is to include: SAP, Microsoft Outlook, Excel, Word, and the internet)
· Skilled in product knowledge
· Organizational skills in task management
· Effective communication and customer management skills
· Ability to remain objective in stress situations
- Answer customer and Sales Representatives inquiries
- Liaise with Accounts Receivable and Shipping
- Communicate with other departments
- Processing customer credits
- Answer all inbound calls
- Operate as a problem solver/facilitator