Technical Account Manager, National Security, National Security - ES US-ADC

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we’re looking for a

Technical Account Manager (TAM)

to support our customers’ spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless, and more. This role is not sales-focused but offers an opportunity to be a strategic technical advisor and the ‘voice of the customer’ to National Security clients. As a TAM, you will help craft and execute strategies to promote the adoption and effective use of AWS services such as EC2, S3, DynamoDB & RDS, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and others. Your technical expertise and customer-facing skills will enable you to represent AWS within a customer’s environment, facilitate discussions with senior leadership on incidents, trade-offs, support, and risk management. You will provide advocacy and strategic guidance to help plan and build solutions using best practices, and proactively maintain your customers’ AWS environments. Building close relationships will help you understand their business and technical challenges, and assist them in maximizing value from AWS. This role requires the ability to travel 10% or more as needed. The TAM is central to delivering value to our National Security customers. If you wish to be at the forefront of innovation, we invite you to join us! This position requires the candidate to be a

US Citizen

and to currently hold and maintain an

active TS/SCI security clearance with polygraph . About AWS

AWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. We welcome candidates starting their careers, those with non-traditional paths, or alternative experiences. Why AWS? AWS is the world’s most comprehensive cloud platform, pioneering cloud computing and continuously innovating. Our customers range from startups to Fortune 500 companies, trusting our suite of products and services. Inclusive Team Culture

At AWS, curiosity and learning are part of our culture. Our employee-led affinity groups foster inclusion and celebrate diversity. Events like CORE and AmazeCon promote ongoing learning and community engagement. Mentorship & Career Growth

We strive to be Earth’s Best Employer, offering mentorship and resources to help you grow professionally. Work/Life Balance

We value flexibility and support work-life harmony, believing that success at work should not come at home’s expense. Minimum Qualifications

2+ years of technical engineering experience with operational parameters and troubleshooting in areas such as Compute, Storage, Networking, CDN, Databases, AI/ML, DevOps, Big Data, Security, or Applications Development in a distributed systems environment. Bachelor’s Degree in Computer Science, Math, or related field, or 2 years of equivalent work experience. Internal enterprise or external customer-facing experience as a technical lead. Current, active US Government Security Clearance of TS/SCI with Polygraph. Preferred Qualifications

5+ years of experience in operational parameters and troubleshooting across three or more of the listed technical areas. Experience in IT operations and support environments. Excellent oral and written communication skills, capable of presenting to decision-makers. Experience with AWS services and/or other cloud platforms, including federal/DoD clearances. Amazon is an equal opportunity employer. For workplace accommodations during the application process, visit

this link .

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