R Talent Partners
Customer Support Specialist
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Growing Life Sciences Company | Boston/Louisville | $63k-$80k + Equity About the Role Join a rapidly expanding life sciences company serving research institutions and biotech organizations. Be part of a team supporting scientists and researchers in their important work. Hybrid Work:
3 days in office (Boston or Louisville locations available) What We Offer Salary:
$63,000 - $80,000 Equity:
Meaningful equity package in growing company Growth:
Clear path into technical support roles Impact:
Support cutting-edge scientific research Flexibility:
Hybrid work model What You'll Do Respond to customer inquiries via email and phone with professionalism and speed Provide accurate product and service information to clients Utilize CRM systems to ensure rapid and precise issue resolution Escalate complex technical issues to appropriate departments Maintain detailed records of customer interactions Assist with quality control processes Contribute feedback to improve customer experience What We're Looking For Essential: 1-3 years customer service or client support experience Comfortable with high-volume inquiries and ticketing systems Excellent written and verbal communication skills Proactive, solutions-oriented mindset Experience with CRM systems (HubSpot, Salesforce, Zendesk preferred) Preferred: 4-year degree in Biological Sciences or related field Startup environment experience Familiarity with biotech/medtech industry Experience with bioinformatics tools or NGS data analysis This position does not offer visa sponsorship Ready to support the future of scientific research?
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Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Growing Life Sciences Company | Boston/Louisville | $63k-$80k + Equity About the Role Join a rapidly expanding life sciences company serving research institutions and biotech organizations. Be part of a team supporting scientists and researchers in their important work. Hybrid Work:
3 days in office (Boston or Louisville locations available) What We Offer Salary:
$63,000 - $80,000 Equity:
Meaningful equity package in growing company Growth:
Clear path into technical support roles Impact:
Support cutting-edge scientific research Flexibility:
Hybrid work model What You'll Do Respond to customer inquiries via email and phone with professionalism and speed Provide accurate product and service information to clients Utilize CRM systems to ensure rapid and precise issue resolution Escalate complex technical issues to appropriate departments Maintain detailed records of customer interactions Assist with quality control processes Contribute feedback to improve customer experience What We're Looking For Essential: 1-3 years customer service or client support experience Comfortable with high-volume inquiries and ticketing systems Excellent written and verbal communication skills Proactive, solutions-oriented mindset Experience with CRM systems (HubSpot, Salesforce, Zendesk preferred) Preferred: 4-year degree in Biological Sciences or related field Startup environment experience Familiarity with biotech/medtech industry Experience with bioinformatics tools or NGS data analysis This position does not offer visa sponsorship Ready to support the future of scientific research?
#J-18808-Ljbffr