Principal Service Management Consultant - GRC / IRM / TPRM

Job Description A Governance, Risk, and Compliance (GRC) Integrated Risk Management (IRM) Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the GRC IRM SME shares responsibility for the overall ServiceNow solution. Key Responsibilities : In addition to complying with Capgemini’s professionalism policies, the GRC IRM SME is responsible for : Interacting with Engagement Teams to collect and translate technical development requirements. Participating in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs. Providing guidance and insights regarding industry best practices and recommendations. Defining process and technical requirements to support design. Ensuring that system improvements are successfully implemented. Providing standard methodologies for guiding adoption and influencing the customer to make investments in the solution. Qualifications : Required Skills : ServiceNow Certified Systems Administration (CSA) certification. ServiceNow GRC IRM Certification. 1+ years’ experience working with GRC IRM solutions on the ServiceNow platform. ITIL V4 Foundation or above (or willingness to obtain it). Experience utilizing the Agile / Scrum methodology to define and deliver development work. Experience integrating with multiple data sources used to populate ServiceNow modules. Good understanding of ITSM Tooling / ServiceNow / GRC IRM. Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies). Excellent communication skills (verbal and written). Able to work independently and demonstrate initiative through pro-active behavior. Participates in and/or leads diagnosis and fixing of problems within area of expertise. Identifies and fixes the root cause rather than just symptoms. Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit. Listens and ensures understanding of client requirements to support appropriate solution design. Works with peer teams to develop and promote solutions. Displays a basic and developing understanding of Capgemini, its business approach, and the involved technologies. Possesses good analytical skills and applies sound logic to tasks. Possesses good presentation skills. Life at Capgemini Capgemini supports all aspects of your well-being throughout your career. For eligible employees, we offer : Flexible work arrangements. Healthcare including dental, vision, mental health, and well-being programs. Financial well-being programs such as (k) and Employee Share Ownership Plan. Paid time off and holidays. Paid parental leave. Family building benefits like adoption assistance, surrogacy, and cryopreservation. Social well-being benefits like subsidized back-up child/elder care and tutoring. Mentoring, coaching, and learning programs. Employee Resource Groups. Disaster Relief. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to digital and sustainable solutions, creating tangible impact for enterprises and society. It is a diverse group of over 55 years of heritage, with team members in more than 50 countries. Trusted by clients to unlock the value of technology, Capgemini offers end-to-end services from strategy and design to engineering, leveraging capabilities in AI, generative AI, cloud, and data, supported by deep industry expertise and partnerships. The group reported global revenues of €22.1 billion.

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