Front Desk Supervisor

Job Description Description : We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk, ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the business. Most importantly, you will be a key person of reference for team members, vendors, and guests. This position may require flexible scheduling availability. Requirements : Check-in / Check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance to all guests and vendors Prepare all necessary reports during each shift for the management team Ensure all front desk staff know all components / features of our guest service guarantee and are trained to meet service standards Assist in creating and distributing the team member schedule in a timely manner Job Qualifications : Highly motivated team player with strong initiative and desire for achievement Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. The number of hours scheduled per week varies based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee a specific number of work hours per week. Training : Island Hospitality is committed to employee development through a formalized training and development program, providing a clear path for employees with the desire and aptitude to thrive in the hospitality industry. Employees from other organizations can build on prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package : Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available Dependent care FSA Identity Theft Protection Insurance Transit & parking benefits Pet Insurance PTO and Payroll Incentives for Wellness Exams Employee Assistance Program Wellness subscriptions including gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM matches 100% up to 3% of salary and 50% on the next 2%. Fully vested upon first contribution. Rewarding Hard Work : Incentive-based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family Recognition and bonuses for Team Member of the Month, Quarter, and Year Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career growth through our in-house training program with personalized pathways Referral bonus programs to any of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization where required by law.

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